Summary
Overview
Work history
Education
Skills
Accomplishments
Interests
References
Timeline
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Mariglena Kola

London,Brent

Summary

A highly motivated and dedicated individual with a diverse background in criminology, public services, and hands-on volunteering experience .A focused and driven individual nearing the completion of a Bachelor's degree in Criminology (Policing and Investigation), with a strong academic foundation in criminal law and investigations. I bring diverse experience in customer service, working with vulnerable populations, and supporting children with special educational needs. I am passionate about criminology, law, and psychology, and I possess strong communication, organizational, and creative skills. Known for my ability to work under pressure, my reliability, and my eagerness to learn, I am eager to apply my skills in a professional setting.

Overview

2022
2022
years of professional experience

Work history

Sales Assistant - Flexible work

Tamana Boutique
  • Provided exceptional customer service while balancing academic commitments
  • Assisted customers with product inquiries, sales transactions, and returns
  • Worked collaboratively in a fast-paced retail environment to achieve sales targets and maintain store presentation

Volunteer Care Assistant

Earls Lodge Care Home
12.2018 - 04.2021
  • Assisted elderly residents with daily activities such as feeding, tea preparation, and personal care
  • Planned and supported engaging activities aimed at enhancing the quality of life for residents
  • Built strong interpersonal skills by connecting with residents and their families, providing emotional support where needed
  • Delivered high-quality care to clients with disabilities, achieving care plan objectives.

Teaching Assistant

Crofton Academy
04.2017 - 04.2018
  • Supported children with learning and behavioural difficulties, offering tailored assistance to enhance their educational experience
  • Worked closely with teachers to implement strategies for improved student engagement and behaviour management
  • Developed strong listening skills and patience, along with an ability to adapt to individual student needs

Education

Bachelor’s Degree - Criminology (Policing and Investigation)

Middlesex University
London
09.2021 -

Level 3 - Uniformed Public Services

Wakefield Collage
Wakefield
09.2018 - 05.2021

GCSEs - Highschool

Crofton Academy
Wakefield
02.2017 - 06.2018

Skills

  • Commitment
  • Leadership
  • Teamwork
  • Communication
  • Active listening
  • IT skills
  • Digital tools
  • Creativity
  • Artistic ability
  • Knowledge of psychology
  • Time management
  • Effective listening
  • Customer Service
  • Calm under pressure


Accomplishments

  • Duke of Edinburgh Award (Bronze) — Demonstrated commitment, leadership, and teamwork through a range of outdoor challenges and activities.
  • Excellent communication and active listening skills, developed through work with vulnerable individuals and children with learning difficulties.
  • Strong IT skills, including proficiency with Microsoft Office and other digital tools.
  • Highly creative, with a keen artistic ability and an achieved Grade 8 in Art at GCSE level.
  • In-depth knowledge and passion for psychology, particularly regarding real-life experiences of children in the care system.
  • Time management skills, developed through balancing academic studies, part-time work, and volunteering.

Interests

  • Reading books, particularly those focused on the experiences of children in the care system.
  • Exploring psychological concepts and understanding human behavior.
  • Creative arts, including drawing and painting.

References

References available upon request.

Timeline

Bachelor’s Degree - Criminology (Policing and Investigation)

Middlesex University
09.2021 -

Volunteer Care Assistant

Earls Lodge Care Home
12.2018 - 04.2021

Level 3 - Uniformed Public Services

Wakefield Collage
09.2018 - 05.2021

Teaching Assistant

Crofton Academy
04.2017 - 04.2018

GCSEs - Highschool

Crofton Academy
02.2017 - 06.2018

Sales Assistant - Flexible work

Tamana Boutique
Mariglena Kola