MARIETTE LO
Oldham,Greater Manchester
Summary
A customer focused individual with experience of working with the general public across a range of customer facing roles. An active, positive, open-minded and hard working employee always striving for continuous improvement and professional development. A friendly and approachable team player with the initiative to also work well alone. Looking to join a dedicated customer service team; available immediately.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work History
Personal career
Possabilities CIC
Heywood, LANCASHIRE
02.2023 - 01.2024
- Day to day care e.g.: cooking, Cleaning, shopping, attending to medical needs, sorting out administration papers EXT
- Maintained client dignity and respect throughout personal care support, including dressing, showering and toileting.
- Accompanied clients to medical or dental appointments, grocery and errands.
- Assisted clients with daily household cleaning, laundry and food preparation.
- Created positive relationships with clients through practical support and companionship, improving overall quality of life.
- Conducted effective handovers with team members to communicate information.
- Promoted service user independence by providing comprehensive mobility assistance.
- Improved social health by promoting participation in hobbies and social interests.
- Cared for wounds and pressure sores to prevent infection.
- Conducted effective handovers witH team members to communicate information.
- Cultivated meaningful relationships with service users.
Personal care assistant
Private home
Oldham, Lancashire
05.2019 - 08.2021
- Guaranteed continuity of service by maintaining individual service user records in communication book.
- Assisted clients with daily household tasks including cleaning, laundry and food preparation.
- Accompanied clients to medical or dental appointments, grocery and errands.
- Improved social health by promoting participation in hobbies and social interests.
- Ensured clients were correctly taking prescribed medications, maintaining optimal health.
- Managed and updated client records, ensuring accuracy for dependable health and well-being monitoring.
- Created positive relationships with clients through practical support and companionship, improving overall quality of life.
- Helped clients to carry out instructions recommended by health professionals.
Market Stall Holder
Self Employed
Hulme, Manchester
06.2011 - 05.2019
- Welcoming customers to the stall and helping them to find suitable products, Answering customer questions in a friendly, professional and polite manner, Taking cash payments and providing correct change, Working with other stall holders to source and buy in a range of products, Ensuring that displays were smart and presentable at all times, Maintaining stock records and replenishing items as required, Managing the accounts and book keeping, Organising and maintaining files, Liaising with market personnel to ensure compliance with regulations, At all times operating within the trading and health and safety requirements
PACKER
TIME RECRUITMENT
Manchester, Lancashire
02.2015 - 01.2019
- Travelling to different factory locations as a labourer, packing house and clothing items
- Wrapped and moved pallets and stock, adhering to safety regulations for continued best practice.
- Maintained clean, tidy working environments, upholding warehouse hygiene and safety standards.
- Completed work following safety rules for best working practices.
- Sealed containers tightly to minimise damage in transit.
- Wrapped goods in suitable materials to maintain product quality and freshness.
- Wore protective clothing to maintain excellent hygiene and safety standards.
- Completed picking and packing checklists for reliable goods processing.
- Packaged items safely and securely ready for dispatch.
Education
English Fonctional skills Qualification level 2 - English
Oldham College
Oldham 09.2022 - 06.2023
Level 1 for skills for working in the heath care - Communication,Values and principales,Safeguarding,
The Growth Company
Oldham 01.2020 - 12.2021
Bachelor of second degree - Philosophie,Maths,French Literature, English, Histo-Geo
Mixte Maurice Delafosse
Senegal-Dakar 10.2005 - 07.2007
GCSEs - Maths, French, English, Histo-geo, Spanish, Chemistry,
Anne-Marie Javouhey
Senegal-Dakar 10.2004 - 07.2005
Skills
- Fluent In French, Polish , English
- Excellent timekeeping and punctuality
- Strong Communications and customer service skills
- Computer Literate including : Internet, Microsoft World and Excel
- Wound Care and Dressing
- Safeguarding vulnerable adults
- Dignity in care
- Medical support
- Mobility support
- People moving and handling
- Care planning
- Housekeeping
Custom
References available upon request
Timeline
Personal career
Possabilities CIC
02.2023 - 01.2024
English Fonctional skills Qualification level 2 - English
Oldham College
09.2022 - 06.2023
Level 1 for skills for working in the heath care - Communication,Values and principales,Safeguarding,
The Growth Company
01.2020 - 12.2021
Personal care assistant
Private home
05.2019 - 08.2021
PACKER
TIME RECRUITMENT
02.2015 - 01.2019
Market Stall Holder
Self Employed
06.2011 - 05.2019
Bachelor of second degree - Philosophie,Maths,French Literature, English, Histo-Geo
Mixte Maurice Delafosse
10.2005 - 07.2007
GCSEs - Maths, French, English, Histo-geo, Spanish, Chemistry,
Anne-Marie Javouhey
10.2004 - 07.2005
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