Umme Ayman Bashir
Oldham,Greater Manchester
Summary
Highly adaptable and proficient professional with extensive experience in fast-paced environments. Demonstrates exceptional communication skills, understanding of special dietary needs, and expertise in table setting. Adept at handling assertiveness, ensuring health and safety compliance, and excelling as a team player. Proven track record in cash handling, customer service, product knowledge, table clearing, food preparation, account management, data entry, training and development, complaint resolution, food hygiene procedures, phone order handling, and sales strategies, including upselling techniques. Skilled in heavy lifting and time efficiency with strong team leadership capabilities. Proficient in financial reporting, strategic planning, schedule management and the Microsoft Office Suite. Strong organisational skills combined with data analysis proficiency. Known for creativity, emotional intelligence and computer literacy. Career goal includes leveraging initiative to drive team success and operational excellence.
Overview
3
3
years of professional experience
Work history
Crew member
Sides
Manchester Arndale , Greater Manchester
10.2024 - Current
- Resolved customer complaints quickly, restoring trust in our service quality.
- Coordinated with kitchen staff for the timely preparation of orders, reducing customer wait times.
- Offered menu recommendations based on customer preferences, improving their dining experience.
- Operated cash registers accurately, ensuring proper handling of transactions.
- Delivered consistent high-quality service, contributing to the positive reputation of our establishment.
- Facilitated smooth flow of customers by effectively managing queues during rush hours.
- To ensure customer satisfaction with prompt and accurate order fulfillment.
- Upheld health and safety guidelines whilst preparing food items preventing cross-contamination risks.
- Maintained immaculate cleanliness standards by regularly cleaning and sanitising workstations.
- Handled high-pressure situations calmly providing solutions promptly.
- Operated griddle to heat up or cook meats, cheeses and bread pieces.
- Prepared sandwiches and salads to recipe guidelines.
- Placed previously cooked food into ovens to reheat for customer orders.
- Received incoming stock shipments, rotated current supplies and placed new items into correct storage locations.
- Grilled meats for correct time to reach safe internal temperatures.
- Prepared ingredients before busy period based on expected customer levels.
- Followed optimum procedures and daily checklists to keep establishment in compliance with health and safety codes.
- Took orders at counter and drive-through with clear communication and professionalism.
- Handled customer complaints using quick decision-making to resolve issues.
- Cleaned food preparation areas, cooking surfaces and utensils throughout shifts.
- Checked completed orders for accuracy, quality and presentation.
- Used fryers , grills, and microwaves while following safety guidelines.
- Assessed food quality before serving customers to meet high-quality standards.
- Prepared products following restaurant portion and presentation standards.
- Supported store goals by maximising sales opportunities and providing great quality service.
- Collaborated and offered support with extra tasks to meet team goals.
- Ran orders from kitchen to dining areas.
- Maximised restaurant cleanliness and accessibility.
- Warmly greeted customers and proactively reduced wait times.
- Addressed questions, concerns and complaints of customers.
- Worked efficiently during peak hours to meet customers' expectations.
- Managed cash register, maintained accuracy in all transactions.
- Handled high-pressure situations calmly, resulting in minimal complaints.
Crew member
German Donner Kebab
Oldham, Greater Manchester
09.2024 - 10.2024
- Worked fast and accurately to meet customer needs and service goals.
- Took cash and card payment at checkout, providing correct change and receipts when requested.
- Handled customer complaints using quick decision-making to resolve issues.
- Cleaned food preparation areas, cooking surfaces and utensils throughout shifts.
- Checked completed orders for accuracy, quality and presentation.
- Assessed food quality before serving customers to meet high-quality standards.
- Greeted incoming customers, offered menu information and documented orders.
- Stayed up-to-date on fast food menu changes to answer customer ingredient and portion questions.
Crew member
Archie's Burgers Shakes and Waffles
The Trafford Centre, Greater Manchester
05.2023 - 05.2024
- Participated in regular stock takes helping manage supplies efficiently.
- Handled high-pressure situations calmly providing solutions promptly.
- Facilitated smooth flow of customers by effectively managing queues during rush hours.
- Resolved customer complaints quickly, restoring trust in our service quality.
- Received incoming stock shipments, rotated current supplies and placed new items into correct storage locations.
- Prepared ingredients before busy period based on expected customer levels.
- Stayed up-to-date on fast food menu changes to answer customer ingredient and portion questions.
- Assessed food quality before serving customers to meet high-quality standards.
- Used fryers , grills, and microwaves while following safety guidelines.
- Checked completed orders for accuracy, quality and presentation.
- Cleaned food preparation areas, cooking surfaces and utensils throughout shifts.
- Handled customer complaints using quick decision-making to resolve issues.
- Took cash and card payment at checkout, providing correct change and receipts when requested.
- Worked fast and accurately to meet customer needs and service goals.
- Leveraged strong ambition and business acumen, regularly exceeding targets and expectations.
- Shared product knowledge to answer customer questions and make suggestions.
- Collaborated and offered support with extra tasks to meet team goals.
- Supported store goals by maximising sales opportunities and providing great quality service.
- Ran orders from the kitchen to the dining areas.
- Maximised restaurant cleanliness and accessibility.
- Warmly greeted customers and proactively reduced wait times.
- Established professional relationships with peers to enhance productivity and teamwork.
- Achieved excellent customer service by greeting customers and meeting quality expectations.
Crew member
Desi Cakes and Shakes LTD
Oldham, Greater Manchester
02.2022 - 08.2023
- Utilised baking skills, improved efficiency in the kitchen.
- Handled packaging and delivery tasks efficiently whenever required,.
- Promoted customer satisfaction by delivering excellent service.
- Upheld restaurant standards with thorough cleaning routines daily.
- Facilitated smooth operations by assisting in kitchen duties when required.
- Maintained orderliness of work area, promoting a safe environment.
- Took extra steps to accommodate special dietary needs or guest requests, improving the overall dining experience.
- Adhered to company policies consistently, resulting in positive performance reviews.
- Resolved customer complaints promptly, fostering good relations and loyalty.
- Greeted customers warmly, creating a welcoming ambience immediately upon arrival.
- Handled cash transactions, maintaining accurate records daily.
Education
Bachelor of Science - Psychology ad Criminology
Arden University
Manchester 05.2025 -
NVQ Level 1 - Hospitality and Catering
The Manchester College
Manchester 09.2024 - 04.2025
NVQ Level 2 - Photography
Oldham College
Oldham 09.2022 - 06.2023
Skills
- Communication proficiency
- Special dietary needs understanding
- Communication excellence
- Table setting expertise
- Assertiveness handling
- Health and Safety Compliance
- Team player
- Cash handling
- Customer Service
- Product knowledge
- Table clearing
- Food preparation
- Account management
- Data Entry
- Training and Development
- Complaint resolution
- Food preparation and hygiene procedures
Fast-Paced work adaptability
- Phone order handling
- Sales strategies
- Upselling techniques
- Heavy lifting
- Time efficiency
- Team Leadership
- Financial reporting
- Strategic planning
- Schedule management
- Microsoft Office Suite
- Data analysis
- Organisation and time management
- Communication
- Leadership
- Creativity
- Emotional Intelligence
- Computer Literacy
- Initiative
Affiliations
- Archery
- Golf
- Photography
Timeline
Bachelor of Science - Psychology ad Criminology
Arden University
05.2025 -
Crew member
Sides
10.2024 - Current
Crew member
German Donner Kebab
09.2024 - 10.2024
NVQ Level 1 - Hospitality and Catering
The Manchester College
09.2024 - 04.2025
Crew member
Archie's Burgers Shakes and Waffles
05.2023 - 05.2024
NVQ Level 2 - Photography
Oldham College
09.2022 - 06.2023
Crew member
Desi Cakes and Shakes LTD
02.2022 - 08.2023
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