Marie Mashiloane
Horsham,West Sussex
Summary
A highly skilled professional with over 15 years experience working in the healthcare hospitality industry across care home and extra living care.
Expertise in customer service systems mastery and advanced IT literacy, demonstrating resilience and stress tolerance in high-pressure environments. Proficient in regulatory compliance and health and safety standards, with a strong focus on business process improvement and financial forecasting. Adept at marketing strategy execution and regional planning, complemented by a deep understanding of stock control systems. Committed to staff mentoring and fostering a culture of safety consciousness, while continuously enhancing time management skills to drive organisational success. Career goals include leveraging skills in business process improvement to contribute to strategic growth initiatives within dynamic organisations.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work history
Regional support manager
Elior UK
Macclesfield, Cheshire East
2024.08 - Current
- Ensured compliance with company policies by regularly reviewing team activities.
- Solved complex logistical issues for smoother operations.
- Improved customer satisfaction by handling support tasks efficiently and promptly.
- Worked closely with local management teams for better synchronisation of efforts across regions,.
- Promoted open communication within the team, fostering greater cooperation and collaboration.
- Maintained up-to-date knowledge of industry trends, influencing strategy formulation and execution at the regional level.
- Addressed staff concerns, promoting a harmonious workplace culture.
- Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
- Oversaw business staffing and training, building successful, customer-focused team.
- Enforced service standards to maintain establishment reputation for excellence.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
- Established clear budgets with sound controls to keep business operating with optimum finances.
Chef manager
Elior UK
Macclesfield, Cheshire East
2022.03 - 2024.08
- Trained junior chefs in advanced culinary skills, fostering professional growth.
- Implemented new cooking techniques to enhance the taste and presentation of dishes.
- Maintained stock control systems reducing wastage and lowering costs.
- Ensured compliance with food hygiene regulations, maintaining a safe work environment.
- Conducted regular equipment maintenance checks ensuring uninterrupted kitchen operations.
- Worked closely with front-of-house staff to ensure seamless service during peak times.
- Managed kitchen team and front of house staff.
- Proactively identified potential shortages of ingredients and instigated action to source adequate supplies.
- Recruited, trained and supported new staff members to established skilled and dedicated workforce.
- Prevented cross-contamination by thoroughly cleaning and sanitising utensils, pans and surfaces.
- Properly handled and stored raw ingredients, minimising illness and cross-contamination risks.
- Planned popular promotional menu additions based on seasonal pricing and product availability.
- Produced high volumes of fresh, quality dishes.
- Forecasted kitchen supply needs, accurately estimating quantities to reduce wastage.
- Trained and managed kitchen staff, issuing disciplinary action and conducting performance reviews.
- Maintained well-organised mise en place, ensuring efficient and consistent kitchen workspaces.
- Developed and delivered exciting, memorable dishes, increasing repeat business and a professional approach with residents/clients.
Chef manager
Housing 21
Horley, Surrey
2015.11 - 2022.03
- Trained junior chefs.
- Ensured adherence to food hygiene regulations, maintaining a safe work environment.
- Collaborated with dieticians to develop health-conscious menu options for wellness-oriented clientele.
- Managed team of chefs, guaranteeing high-quality food preparation and service.
- Conducted seasonal menu meetings with residents to incorporate feedback and preferences.
- Promoted special events by providing homemade cakes and themed dinner celebrations.
- Verified product quality and quantity by meticulously checking delivery contents.
- Achieved safety targets through effective kitchen sanitation and proper food handling practices.
Second chef
Care UK
East Grinstead, West Sussex
2013.05 - 2015.11
- Streamlined food preparation processes, facilitating timely service to patrons.
- Prepared dishes with speed and precision for customer satisfaction.
- Responded swiftly to special dietary requests from customers, demonstrating flexibility and accommodation.
- Assisted in menu planning, resulting in diverse and appealing dishes.
- Coordinated meal preparation tasks efficiently enabling smooth service during peak hours.
- Maintained a clean, efficient kitchen for smooth operations.
- Supplemented head chef's duties during absence ensured continuity of kitchen operations.
Relief Chef
Bupa
Crawley, West Sussex
2010.09 - 2013.05
- Demonstrated proficiency in various cooking techniques, improved dish presentation.
- Maintained high safety standards during food preparation and serving procedures.
- Led successful catering events provided excellent dining experiences for guests.
- Handled and stored food with proper methods to eliminate illness risks and prevent cross-contamination.
- Covering the site during the chef managers absence.
Education
Diploma of Higher Education - Business Mangement
The Open University
London 2021.09 - 2023.07
NVQ Level 3 - Diploma in professional cookery
Crawley College
Crawley, West Sussex 2011.09 - 2013.07
IDDSI - Qualified IDDSI Trainer
Elior UK
Edgbaston, Birmingham 2025.02 - 2025.04
Skills
- Resilience and stress tolerance
- Knowledge of regulatory compliance
- Customer service systems mastery
- Time management mastery
- Regional planning
- Marketing strategy execution
- Staff mentoring
- Advanced IT literacy
- Financial Forecasting
- Business process improvement
- Stock control systems understanding
- Safety consciousness
- Customer Service
- Health and Safety Compliance
- TMF IDDSI Trained
Accomplishments
- Anchor Chef of the year Finalist 2024
Timeline
IDDSI - Qualified IDDSI Trainer
Elior UK
2025.02 - 2025.04
Regional support manager
Elior UK
2024.08 - Current
Chef manager
Elior UK
2022.03 - 2024.08
Diploma of Higher Education - Business Mangement
The Open University
2021.09 - 2023.07
Chef manager
Housing 21
2015.11 - 2022.03
Second chef
Care UK
2013.05 - 2015.11
NVQ Level 3 - Diploma in professional cookery
Crawley College
2011.09 - 2013.07
Relief Chef
Bupa
2010.09 - 2013.05