Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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Stuart Steele

Stuart Steele

Buckie,Moray

Summary

Experienced Regional Support Manager excelling in team leadership and operational efficiency. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Overview

13
13
years of professional experience
10068
10068
years of post-secondary education

Work history

Regional Support Manager (Secondment)

Halfords
Scotland, Region One
04.2025 - Current
  • Carry out monthly business reports and track my KPI's
  • Coordinated audit processes, and ensured regulatory compliance.
  • Carry out coaching to centre managers on business compliance, health, safety and quality.
  • Carry out regional audit's and support the centre's on any down falls, linked to MOT/Quality and compliance.
  • Support the RGM with training
  • Work alongside health and safety and compliance team to ensure safe working environments
  • Oversee specific compliance driven KPI's
  • Carry out investigations for poor workmenship and/or quality within the region.
  • Ensured compliance with company policies by regularly reviewing team activities.
  • Streamlined regional operations to improve overall efficiency.
  • Promoted open communication within the team, fostering greater cooperation and collaboration.
  • Mitigated potential risks by maintaining oversight on all regional processes.
  • Addressed staff concerns, promoting a harmonious workplace culture.

Senior branch manager

Halfords
, Region One
09.2024 - 04.2025
  • Carry out monthly business reports and track my KPI's
  • Coordinated audit processes, and ensured regulatory compliance.
  • Carry out coaching to centre managers on business compliance, health, safety and quality.
  • Support the RGM with training
  • Work alongside health and safety and compliance team to ensure safe working environments
  • Oversee specific compliance driven KPI's
  • Carry out investigations for poor workmenship and/or quality within the region.
  • Ensured compliance with company policies by regularly reviewing team activities.
  • Streamlined regional operations to improve overall efficiency.
  • Promoted open communication within the team, fostering greater cooperation and collaboration.
  • Mitigated potential risks by maintaining oversight on all regional processes.
  • Addressed staff concerns, promoting a harmonious workplace culture.
  • Handled complaints efficiently, ensuring customer satisfaction.

Regional Support Manager (Secondment)

Halfords
04.2023 - 09.2024
  • Carry out monthly business reports and track my KPI's
  • Coordinated audit processes, and ensured regulatory compliance.
  • Carry out coaching to centre managers on business compliance, health, safety and quality.
  • Carry out regional audit's and support the centre's on any down falls, linked to MOT/Quality and compliance.
  • Support the RGM with training
  • Work alongside health and safety and compliance team to ensure safe working environments
  • Oversee specific compliance driven KPI's
  • Carry out investigations for poor workmenship and/or quality within the region.
  • Ensured compliance with company policies by regularly reviewing team activities.
  • Streamlined regional operations to improve overall efficiency.
  • Promoted open communication within the team, fostering greater cooperation and collaboration.
  • Mitigated potential risks by maintaining oversight on all regional processes.
  • Addressed staff concerns, promoting a harmonious workplace culture.

Centre manager

Halfords
Elgin , Scotland (Region one)
06.2022 - 04.2023
  • Improved garage safety standards, reduced accidents and injuries.
  • Improved workflow in the garage to enhance productivity.
  • Adhered strictly to health and safety protocols whilst working in the garage.
  • Handled minor car repairs
  • Streamlined operations by designing efficient data management systems.
  • Fantastic leadership and team management skills within the automotive or similar industry
  • Experience delivering high customer satisfaction and displaying effective management.
  • Engaging and motivational, coaching-based approach to team development and able to provide in the moment training.
  • Experience of meeting compliance standards across Health and Safety
  • Experienced with high sales turnover and managing KPI’s
  • Excellent communication skills, verbally and written.
  • IT Proficient, with the willingness to learn in-house systems.
  • Good time management

Technician/MOT Tester

Halfords
03.2022 - 06.2022
  • Improved customer satisfaction with efficient and thorough servicing tasks.
  • Checked fluid levels, prevented potential overheating or failure occurrences avoided expertly.
  • Upheld excellent workshop safety standards by adhering to all company policies and procedures.
  • Enhanced vehicle functionality by performing comprehensive engine repairs.
  • Diagnosed malfunctions, resolved underlying problems quickly and efficiently.
  • Repaired punctured tyres to restore mobility swiftly.
  • Serviced air conditioning systems for enhanced cabin comfort during summer months.
  • Carried out MOT tests to certify roadworthiness of vehicles up to the DVSA standard
  • Ensured smooth operation of vehicles by regularly maintaining and overhauling transmissions.
  • Performed diagnostic tests for identifying mechanical issues promptly.
  • Installed new car parts for extended vehicle longevity.
  • Repaired brakes and changed fluids to deliver safe vehicles.
  • Inspected exhaust systems, ensured lower emission levels achieved effectively.
  • Carried out scheduled and routine maintenance on small and large vehicles.
  • Addressed engine, transmission and fuel system issues and diagnosed faults to inform repair plans.

Mechanic

Mains Motors
Elgin
04.2021 - 03.2022
  • Improved customer satisfaction with efficient and thorough servicing tasks.
  • Checked fluid levels, prevented potential overheating or failure occurrences avoided expertly.
  • Upheld excellent workshop safety standards by adhering to all company policies and procedures.
  • Enhanced vehicle functionality by performing comprehensive engine repairs.
  • Diagnosed malfunctions, resolved underlying problems quickly and efficiently.
  • Repaired punctured tyres to restore mobility swiftly.
  • Serviced air conditioning systems for enhanced cabin comfort during summer months.
  • Ensured smooth operation of vehicles by regularly maintaining and overhauling transmissions.
  • Performed diagnostic tests for identifying mechanical issues promptly.
  • Installed new car parts for extended vehicle longevity.
  • Repaired brakes and changed fluids to deliver safe vehicles.
  • Inspected exhaust systems, ensured lower emission levels achieved effectively.
  • Carried out scheduled and routine maintenance on small and large vehicles.
  • Addressed engine, transmission and fuel system issues and diagnosed faults to inform repair plans.

Apprentice / Mechanic

Lossiemouth Garage
Lossiemouth, Moray
09.2015 - 03.2021
  • Made reliable recommendations on necessary repairs and preventive measures.
  • Complied with all industry standards ensuring company's reputation is upheld at all times.
  • Repaired faulty components, ensuring optimal vehicle performance.
  • Enhanced mechanical understanding, working with complex automotive systems.
  • Learn the different aspects of becoming a level three technician while attending Moray Firth College.
  • Improved customer satisfaction with efficient and thorough servicing tasks.
  • Checked fluid levels, prevented potential overheating or failure occurrences avoided expertly.
  • Upheld excellent workshop safety standards by adhering to all company policies and procedures.
  • Enhanced vehicle functionality by performing comprehensive engine repairs.
  • Diagnosed malfunctions, resolved underlying problems quickly and efficiently.
  • Repaired punctured tyres to restore mobility swiftly.
  • Serviced air conditioning systems for enhanced cabin comfort during summer months.
  • Ensured smooth operation of vehicles by regularly maintaining and overhauling transmissions.
  • Performed diagnostic tests for identifying mechanical issues promptly.
  • Installed new car parts for extended vehicle longevity.
  • Repaired brakes and changed fluids to deliver safe vehicles.
  • Inspected exhaust systems, ensured lower emission levels achieved effectively.
  • Carried out scheduled and routine maintenance on small and large vehicles.
  • Addressed engine, transmission and fuel system issues and diagnosed faults to inform repair plans.

Waiter

Mill of Tynet
Buckie, Moray
01.2012 - 09.2015
  • Assisted in food preparation, resulting in timely service delivery.
  • Liaised with kitchen staff for prompt order delivery to customers.
  • Worked collaboratively with kitchen staff for efficient service delivery.
  • Delivered excellent customer service through friendly and polite interaction.
  • Explained dish components clearly to inform customers' decisions.
  • Helped reduce waiting times by swiftly clearing tables after use.
  • Maintained professional appearance throughout shifts, reflecting positively on establishment image.

Education

SVQ Level 3 - Light Vehicle Maintenance and repair

Moray Firth Training
Inverness
09.2015 - 06.2019

Scottish Qualifications Certificate - English

Forrester High School
Edinburgh

Scottish Qualifications Certificate - Maths

Forrester High School
Edinburgh

Scottish Qualifications Certificate - Physics

Forrester High School
Edinburgh

Scottish Qualifications Certificate - Physical Education

Forrester High School
Edinburgh

Scottish Qualifications Certificate - Home Economics

Forrester High School
Edinburgh

IMI Level Two award in MOT Testing (Class 4/7)

Halfords

Skills

  • Communication proficiency
  • Conflict mediation
  • Sales force proficiency
  • Analytical reporting
  • Regional planning
  • Technical sales knowledge
  • Strategic planning expertise
  • Resilience and stress tolerance
  • Time management mastery
  • Risk assessment techniques
  • Relationship Management
  • Logistics management
  • People development
  • Advanced IT literacy
  • Change leadership
  • Budgeting and financial reporting
  • Time efficiency
  • Health and Safety Compliance
  • Customer Service
  • Team Leadership
  • Product knowledge

Affiliations

  • Spending time with with family, going for long walks along the beach with my dogs
  • Riding Motorbikes in my spare time

Timeline

Regional Support Manager (Secondment)

Halfords
04.2025 - Current

Senior branch manager

Halfords
09.2024 - 04.2025

Regional Support Manager (Secondment)

Halfords
04.2023 - 09.2024

Centre manager

Halfords
06.2022 - 04.2023

Technician/MOT Tester

Halfords
03.2022 - 06.2022

Mechanic

Mains Motors
04.2021 - 03.2022

Apprentice / Mechanic

Lossiemouth Garage
09.2015 - 03.2021

SVQ Level 3 - Light Vehicle Maintenance and repair

Moray Firth Training
09.2015 - 06.2019

Waiter

Mill of Tynet
01.2012 - 09.2015

Scottish Qualifications Certificate - English

Forrester High School

Scottish Qualifications Certificate - Maths

Forrester High School

Scottish Qualifications Certificate - Physics

Forrester High School

Scottish Qualifications Certificate - Physical Education

Forrester High School

Scottish Qualifications Certificate - Home Economics

Forrester High School

IMI Level Two award in MOT Testing (Class 4/7)

Halfords

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Stuart Steele