Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

marie Hayward

CHALFONT ST. GILES,Buckinghamshire

Summary

Experienced professional with over 10 years in customer services, administration, and managerial roles. Demonstrates expertise in person-centred care plans and patient relationship building, ensuring high-quality support and satisfaction. Known for remaining calm under pressure and proficient in basic life support. Committed to leveraging extensive experience to enhance operational efficiency and deliver exceptional care.

Overview

21
21
years of professional experience

Work History

Health care assistant

NHS Professionals
Watford, Hertfordshire
08.2022 - Current
  • Assisted in patient care, improved comfort and well-being.
  • Provided basic health education to patients for proper self-care post discharge.
  • Delivered high-quality patient service by maintaining cleanliness in wards.
  • Kept detailed records of patient progress, assisted medical staff in treatment planning.
  • Completed documentation of care, hospital actions and patient activities for up-to-date client records.
  • Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
  • Collaborated with nurses to provide comprehensive patient care, ensuring a smooth recovery path.

Service technician

Chiltern hygiene
Hazlemere, Buckinghamshire
11.2014 - 06.2023
  • Performed daily waste disposal tasks, contributing to a cleaner environment.
  • Assisted in training new hires on the organisation's hygiene standards and procedures.
  • Conducted routine checks on cleaning supplies stock, avoiding shortage situations.
  • Restocked, cleaned and sanitised bathroom spaces for optimum appearance and functionality.
  • Updated company databases by inputting new employee contact information and employment details.
  • Handled sensitive information discreetly maintaining high level confidentiality at all times.
  • Interacted professionally with clients providing excellent service at all times.
  • Followed route schedules, improved punctuality.
  • Planned routes and schedules to achieve consistent service availability.

Health care assistant

Watford General Hospital A&E
Watford, Hertfordshire
09.2019 - 07.2022
  • Fast pace environment
  • Escorted patients for tests or procedures within the hospital premises whilst ensuring their safety and comfort.
  • Worked closely with nurses to maintain high levels of communication.
  • Supported clinical staff to complete health assessments.
  • Promoted positive physical and emotional wellbeing through empathetic care and compassionate assistance.

Stock control manager

Wickes Building Supplies
Aylesbury / Havant Hampshire, Buckinghamshire
06.2003 - 03.2014
  • Improved stock control efficiency by implementing a new inventory management system.
  • Managed warehouse staff for improved workflow and productivity.
  • Achieved reduced wastage with regular stock audits.
  • Developed new supplier relationships to secure favourable trading terms.
  • Conducted frequent inventory checks, ensuring accurate stock levels.
  • Trained new staff on inventory procedures, improving overall team performance.
  • Answered inbound phone calls, resulting in excellent customer service provided to clients.
  • Office duty's , Admin , Filing ,Answering Phone and using in house computer system.

Education

Bachelor Degree - Psychology

The Open University
Milton Keynes
04.2021 -

GCSEs - English Science Humanities Drama

The John Colet School
Wendover, Buckinghamshire

Care Certificate

West Hertfordshire Hospital
Watford, Hertfordshire

NVQ Level 2 - Fitness instructor

Aylesbury College
Aylesbury, Buckinghamshire

Skills

  • Customer services for over 10 yrs
  • Administration
  • Managerial experience
  • Person-centred care plans
  • Calm under pressure
  • Basic life support
  • Patient relationship building

Affiliations

  • Snowboarding and doing activities with my son. I worked for Watford hospital during covid times , I took a break from being a technician as the nhs was requiring staff ,due to pandemic.

Timeline

Health care assistant

NHS Professionals
08.2022 - Current

Bachelor Degree - Psychology

The Open University
04.2021 -

Health care assistant

Watford General Hospital A&E
09.2019 - 07.2022

Service technician

Chiltern hygiene
11.2014 - 06.2023

Stock control manager

Wickes Building Supplies
06.2003 - 03.2014

GCSEs - English Science Humanities Drama

The John Colet School

Care Certificate

West Hertfordshire Hospital

NVQ Level 2 - Fitness instructor

Aylesbury College

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