Marie Cartwright
Ibstock,Leicestershire
Summary
Current EU Implementations and Solutions Manager for Fisher Scientific, focused on driving, implementing and supporting new Laboratory Service Implementations.
Proven bespoke solution delivery.
Offering strong leadership, communication, and problem-solving abilities.
Ready to use and develop these skills further in a new Digital Solutions role.
Overview
15
15
years of professional experience
10
10
years of post-secondary education
Work History
EU Implementation and Solutions Manager
Fisher Scientific Ltd
Loughborough, Leicestershire
10.2019 - Current
- Conduct Site assessments to solution Inventory process and software Implementation.
- Maintain Client Relationships throughout the Solution journey
- Prepare costings, proposals and contractual SOWs
- Demonstrate software to End Users.
- Solution the software set-up required for project implementation and ongoing service
- Manage a team of 6 Implementation and Operational Support staff
- Assign Projects to Implementation team
- Provide customer presentations and updates of the project as required
- Develop and follow defined procedures as outlined by ULS Best Practices and assist in developing site SOP's & work instructions
- Independently makes decisions based on feedback and data and uses available resources to meet or exceed customer requirements
- Analyses/maintains/reconciles various customer and Thermo Fisher data and needs to ensure customer and Thermo Fisher requirements are met
- Develop site SOP/SOW documents specifically for staff to detail the daily processes and site activities where required
- Assists in auditing of the onsite team compliance with the SOW
- Supports Change request order forms, solutioning and costing any operational changes as applicable
- Suggests initiates and delivers change recommendations to current ways of working to the benefit of our customers and operation efficiency
- Support development and UAT testing of Inventory software
- Ongoing Technical support to customers and business stakeholders across Europe
- Undertake individual and team coaching of personnel
- Conduct individual PMD's, identify and develop Career and training plans.
Implementation Specialist EU
Fisher Scientific Ltd
Loughborough, Leicestershire
02.2017 - 10.2019
- Prepare and follow defined project plans to physically implement managed service programs at customer locations in Europe, dealing with the tasking and challenges as defined by that project
- Create bespoke Inventory Management Software set-ups for Customers, load all inventory and create training and handover documentation
- Ensures site employees are fully trained and knowledgeable on applications and can operate independently
- Engage in physical inventories including assisting with material put-aways and counts and system reconciliation as well as inventory cycle counts
- Post implementation support included remaining on-site/engaged during 1st & 2nd week of go live to ensure site teams are fully knowledgeable and comfortable with all systems; supports to ensure that systems and operations are aligned with contractual obligations and achieving set KPI's before withdrawing from engagement
- Supports Change request order forms implementing changes as applicable
- Communicates with supervisor and management team regarding any customer issues or potential problems.
UK & Ireland Quotations, Contracts and Tenders Supervisor
Fisher Scientific Ltd
Loughborough, Leicestershire
04.2013 - 02.2017
- Managed a team of Quotations specialists, generating over £2M revenue a Quarter
- Against a Metric of 80% of Quotations to be sent to customers within 24 hours, UK quotations achieved 87.6% and Ireland 98.8% in 2015
- Managed a team of 2 Contracts and Tenders Specialists, achieving over £250k a Quarter
- Specify and identify the customer's needs from their requests
- Suggest technical systems to meet customer requirements
- Provided reports to the business where necessary to monitor the effectiveness of the team and sales revenue.
- Undertook individual and team coaching of the Quotations team
- Managed team recruitment and resource planning.
- Conducted employee annual reviews
Capital Quotations Executive UK & IE
Fisher Scientific Ltd
Loughborough, Leicestershire
12.2009 - 04.2013
- Prepared competitive Laboratory Capital and Consumable quotations
- Understanding and utilising margin knowledge for the UK and Irish markets
- Obtaining price support and present a business case to our suppliers and higher management to maintain the highest possible margin
- Liaising with Account Managers to understand the customer requirements regarding pricing, turnaround times and the overall potential of the account
- Maintain accurate customer records, filing and databases in accordance with company compliance
- Compile all Technical data, as well as pricing for large Capital Equipment Tenders
- Achieve KPIs set for quotation response times.
Education
BA (Hons) Degree Joint Honours French/English - English and French
University of Wales Lampeter
Lampeter, Ceredigion 10.1994 - 06.1998
A-Levels -
Wyggeston & Queen Elizabeth I College
Leicester 09.1992 - 06.1994
GCSEs -
Sir Jonathan North Community College
Leicester 09.1987 - 07.1992
Skills
- Project Management
- Technology Implementation
- Inventory Software
- Quotations
- MS Word
- MS Excel
- PowerPoint
- Adobe Workfront
Affiliations
- As a new campervan enthusiast, I enjoy camping in the UK, focusing on areas not previously visited.
- I enjoy travelling in Europe, dining out and spending time with family and friends
Languages
French
Advanced
German
Elementary
Timeline
EU Implementation and Solutions Manager
Fisher Scientific Ltd
10.2019 - Current
Implementation Specialist EU
Fisher Scientific Ltd
02.2017 - 10.2019
UK & Ireland Quotations, Contracts and Tenders Supervisor
Fisher Scientific Ltd
04.2013 - 02.2017
Capital Quotations Executive UK & IE
Fisher Scientific Ltd
12.2009 - 04.2013
BA (Hons) Degree Joint Honours French/English - English and French
University of Wales Lampeter
10.1994 - 06.1998
A-Levels -
Wyggeston & Queen Elizabeth I College
09.1992 - 06.1994
GCSEs -
Sir Jonathan North Community College
09.1987 - 07.1992
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