Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Certification
Timeline
Generic
Gonçalo Santos

Gonçalo Santos

Seixal,Setúbal

Summary

Dedicated professional with 15 years of experience. Demonstrated history of meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges with ingenuity and resilience.

Overview

15
15
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work History

Cash Management Solutions Implementation Supervisor (Project Manager)

BNP Paribas S.A.
05.2022 - 11.2024
  • Improved customer satisfaction by implementing streamlined e-banking Solutions( Host2Host, Swiftnet, E-Link, Ebics, Cashpool).
  • Support client on post implementation services such as in payment formats (International, SEPA or Domestic Payments) Direct Debit files, Reporting files (MT940/942, CAMT053).
  • Assess and continuous improvement of activity procedures and KPI Monitoring;
  • Dealing with client and internal stakeholders escalations as first point of contact.

Senior operations associate

ITAU BBA EUROPE S.A.
Lisbon
03.2018 - 08.2021
  • Securities/Derivatives and cash Settlements (management of daily operations).
  • Market proficiency, management of Clearstream Online and Euroclear instructions.
  • Swift message processing (all type of messages mainly payments MT 101,103,202(SEPA Payments, ACH Payments, Fedwire).
  • Participate in new projects in a Back Office perspective by designing the operational process.
  • Training of new joiners.

OTC Valuation - Service Delivery CAM

BNP PARIBAS SECURITIES SERVICES
Lisbon
07.2017 - 03.2018
  • Verified trades, ensuring accuracy in transaction records.
  • Enhanced risk management with daily monitoring of derivative positions.
  • Identified process improvements, reducing inefficiencies in workflow.
  • Responded to control, audit and regulatory requests within established timelines.

Global Custody Settlement Account Manager

BNP PARIBAS SECURITIES SERVICES
Lisbon
09.2014 - 06.2017
  • Ensuring timely settlement of securities and cash in several Markets including Euroclear/Clearstream.
  • Reconciliation of cash and securities.
  • Continuous improvement of transaction STP rates.

Client Service Account Manager

BPI S.A.
01.2012 - 09.2014
  • Activity developed on the customer support line, based on call answering to clarify doubts, among other tasks such as Processing Stock/Bonds/Warrants operations in BPI NETBolsa
  • Payment support and Fraud prevention.
  • Constant communication with internal stakeholders for service level improvement.


Sales Assistant

Banco Santander S.A.
Lisbon
11.2009 - 01.2012
  • Managed daily cash transactions for efficient customer service.
  • Built strong customer relationships to foster loyalty and repeat business.
  • Promoted bank services through active engagement with customers, increased product awareness.

Education

Graduation in Bank Management -

The Portuguese Institute for Bank Management (ISGB)
09.2006 - 10.2009

Skills

  • Microsoft Office
  • Project Management
  • SWIFT Payments (Swift Alliance)
  • SWIFT Standards (Swift MyStandards)
  • Order Management

Languages

Portuguese
Native
English
Fluent
Spanish
Upper intermediate

Personal Information

  • Date of birth: 03/28/86
  • Nationality: Portuguese

Certification

Yellow Belt - Lean Six Sigma (Itau BBA Europe 2019)

Timeline

Cash Management Solutions Implementation Supervisor (Project Manager)

BNP Paribas S.A.
05.2022 - 11.2024

Senior operations associate

ITAU BBA EUROPE S.A.
03.2018 - 08.2021

OTC Valuation - Service Delivery CAM

BNP PARIBAS SECURITIES SERVICES
07.2017 - 03.2018

Global Custody Settlement Account Manager

BNP PARIBAS SECURITIES SERVICES
09.2014 - 06.2017

Client Service Account Manager

BPI S.A.
01.2012 - 09.2014

Sales Assistant

Banco Santander S.A.
11.2009 - 01.2012

Graduation in Bank Management -

The Portuguese Institute for Bank Management (ISGB)
09.2006 - 10.2009

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Gonçalo Santos