Summary
Overview
Work history
Education
Skills
Languages
Personal Information
Certification
Timeline
Generic
Gonçalo Santos

Gonçalo Santos

Seixal,Setúbal

Summary

Dedicated professional with 15 years of experience. Demonstrated history of meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges with ingenuity and resilience.

Overview

15
15
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work history

Cash Management Solutions Implementation Supervisor (Project Manager)

BNP Paribas S.A.
2022.05 - 2024.11
  • Improved customer satisfaction by implementing streamlined e-banking Solutions( Host2Host, Swiftnet, E-Link, Ebics, Cashpool).
  • Support client on post implementation services such as in payment formats (International, SEPA or Domestic Payments) Direct Debit files, Reporting files (MT940/942, CAMT053).
  • Assess and continuous improvement of activity procedures and KPI Monitoring;
  • Dealing with client and internal stakeholders escalations as first point of contact.

Senior operations associate

ITAU BBA EUROPE S.A.
Lisbon
2018.03 - 2021.08
  • Securities/Derivatives and cash Settlements (management of daily operations).
  • Market proficiency, management of Clearstream Online and Euroclear instructions.
  • Swift message processing (all type of messages mainly payments MT 101,103,202(SEPA Payments, ACH Payments, Fedwire).
  • Participate in new projects in a Back Office perspective by designing the operational process.
  • Training of new joiners.

OTC Valuation - Service Delivery CAM

BNP PARIBAS SECURITIES SERVICES
Lisbon
2017.07 - 2018.03
  • Verified trades, ensuring accuracy in transaction records.
  • Enhanced risk management with daily monitoring of derivative positions.
  • Identified process improvements, reducing inefficiencies in workflow.
  • Responded to control, audit and regulatory requests within established timelines.

Global Custody Settlement Account Manager

BNP PARIBAS SECURITIES SERVICES
Lisbon
2014.09 - 2017.06
  • Ensuring timely settlement of securities and cash in several Markets including Euroclear/Clearstream.
  • Reconciliation of cash and securities.
  • Continuous improvement of transaction STP rates.

Client Service Account Manager

BPI S.A.
2012.01 - 2014.09
  • Activity developed on the customer support line, based on call answering to clarify doubts, among other tasks such as Processing Stock/Bonds/Warrants operations in BPI NETBolsa
  • Payment support and Fraud prevention.
  • Constant communication with internal stakeholders for service level improvement.

Sales Assistant

Banco Santander S.A.
Lisbon
2009.11 - 2012.01
  • Managed daily cash transactions for efficient customer service.
  • Built strong customer relationships to foster loyalty and repeat business.
  • Promoted bank services through active engagement with customers, increased product awareness.

Education

Graduation in Bank Management -

The Portuguese Institute for Bank Management (ISGB)
2006.09 - 2009.10

Skills

  • Microsoft Office
  • Project Management
  • SWIFT Payments (Swift Alliance)
  • SWIFT Standards (Swift MyStandards)
  • Order Management

Languages

Portuguese
Native
English
Fluent
Spanish
Upper intermediate

Personal Information

  • Date of birth: 03/28/86
  • Nationality: Portuguese

Certification

Yellow Belt - Lean Six Sigma (Itau BBA Europe 2019)

Timeline

Cash Management Solutions Implementation Supervisor (Project Manager)

BNP Paribas S.A.
2022.05 - 2024.11

Senior operations associate

ITAU BBA EUROPE S.A.
2018.03 - 2021.08

OTC Valuation - Service Delivery CAM

BNP PARIBAS SECURITIES SERVICES
2017.07 - 2018.03

Global Custody Settlement Account Manager

BNP PARIBAS SECURITIES SERVICES
2014.09 - 2017.06

Client Service Account Manager

BPI S.A.
2012.01 - 2014.09

Sales Assistant

Banco Santander S.A.
2009.11 - 2012.01

Graduation in Bank Management -

The Portuguese Institute for Bank Management (ISGB)
2006.09 - 2009.10
Gonçalo Santos