Summary
Overview
Work history
Education
Skills
Timeline
Generic
Mariatou Ngum

Mariatou Ngum

London,Southwark

Summary

With several years of comprehensive experience in the housekeeping industry, I have honed my skills in delivering top-notch cleaning services across both residential and commercial settings. My expertise extends to executing detailed cleaning tasks, developing customized cleaning schedules based on client preferences, and ensuring all areas are maintained to the highest standards of cleanliness and hygiene. My proficiency with the latest cleaning technologies and eco-friendly products underscores my commitment to environmental sustainability and safe cleaning practices.

I pride myself on my exceptional organizational abilities and time management skills, which allow me to efficiently prioritize tasks and meet deadlines without compromising quality. My interpersonal and communication skills have enabled me to build strong relationships with clients, understanding their needs and ensuring their utmost satisfaction with my services.

My dedication to excellence in housekeeping is demonstrated through my meticulous attention to detail, adaptability to various cleaning demands, and consistent achievement of high client satisfaction ratings. I am committed to continuous professional development, staying abreast of industry trends and best practices to enhance my service delivery. My ultimate goal is to create clean, healthy, and welcoming environments for all clients, making me a reliable and valuable asset to any housekeeping team.

Overview

14
14
years of professional experience
2
2
years of post-secondary education

Work history

Healthcare support worker

Impeccable Healthcare
London, Bromley
03.2017 - Current
  • In my role as a Healthcare Carer based in Bromley, I am entrusted with the care of individuals aged 18 and above, ensuring their comprehensive well-being. My responsibilities include the prompt administration of medication, underpinning the health and safety of those under my care.
  • I am dedicated to maintaining high standards of personal hygiene and overall well-being for each client, ensuring their dignity and comfort at all times. This position demands meticulous attention to detail, exceptional interpersonal skills, and a profound commitment to providing empathetic and individualized care, all of which I diligently uphold to support the physical and emotional needs of our clients.

Housekeeping cleaner

Servest
London, Upton Park
01.2010 - 03.2017
  • As an experienced Housekeeping Cleaner with extensive expertise in both residential and commercial environments, I have consistently delivered high-quality cleaning services tailored to the unique needs of each client. My approach combines meticulous attention to detail with the efficient use of eco-friendly cleaning products, ensuring safe and hygienic spaces.
  • My organizational and time management skills have enabled me to complete tasks efficiently, contributing to a high client satisfaction rate and repeat business. I have also played a key role in team collaboration, sharing best practices and participating in the training of new staff to uphold high standards of cleanliness. Using mops, swiping, dusting, deep cleaning etc.
  • Committed to professional development, I regularly engage in learning opportunities to enhance my skills in eco-friendly cleaning practices and customer service. My achievements include a consistent client satisfaction rate of over 95% in all my past cleaning jobs, significant improvements in cleaning efficiency, and adherence to safety and health guidelines, underscoring my dedication to excellence in housekeeping which has helped in my current job as a carer.

Education

NVQ Level 4 - Health and Social Care

London Metropolitan University
London
03.2016 - 09.2017

Skills

  • Safeguarding knowledge
  • Care plan implementation
  • Infection control protocol
  • Organisational standards
  • Meal preparation
  • Medication administration
  • Disability care
  • Clinical waste disposal
  • Personal care assistance
  • Housekeeping
  • Hoist operation
  • Confidential record management

Timeline

Healthcare support worker

Impeccable Healthcare
03.2017 - Current

NVQ Level 4 - Health and Social Care

London Metropolitan University
03.2016 - 09.2017

Housekeeping cleaner

Servest
01.2010 - 03.2017
Mariatou Ngum