MARIA ROMERA
Summary
Driven individual with background in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while achieving significant growth.
Overview
7
7
years of professional experience
Work history
Support worker
Chaos Support Ltd
Portsmouth
04.2024 - Current
- Using excellent communication and interpersonal skills to engage and interact with individuals in need.
- Monitoring individuals' progress, continuously updating and adjusting care plans to meet health and wellbeing needs.
- Leading group activity programmes to support independence and encourage community inclusion.
- Delivering high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.
Sales advisor
Telefonica
Portsmouth
04.2023 - 04.2024
- Using active listening and relationship-building skills to assess customer needs, discussing products and services in an enthusiastic and knowledgeable way
- Providing high levels of in-store service, promptly resolving complaints to maintain customer satisfaction while taking ownership and making sure the store operates effectively and within compliance.
Data Collector
Escentral
Portsmouth
02.2023 - 04.2023
- Managed daily assignment schedule in an efficient and accurate manner
- Walked a set route of Teaching and Academic Office Spaces every hour, recording the number of Students/Staff/Researchers in each room at University of Portsmouth.
Retail Sales Associate
Rio Vitalise
Southsea
08.2022 - 02.2023
- Produced products for sales floor and presented items immaculately for appealing displays
- Cultivated relationships with customers, explained product benefits maximizing customer engagement while driving sales.
Support Worker
Voyage Care
Portsmouth
03.2018 - 06.2020
- Provided support for people with learning disabilities
- Carried out daily auditing, remained highly organized and adhering to company regulations
- Administered medication with rigorous planning, record-keeping, delivered high-quality care to individuals with varying needs, tailoring support to meet personalized care plans.
Education
Higher secondary Certificate -
IES BAIX PENEDES
06.2014 - 05.2012
Leisure Activities Instructor - undefined
Escuela Sol
08.2012 - 05.2012
GCSEs - undefined
IES BAIX PENEDES
06.2012 - 05.2008
Skills
- Outstanding Customer Service
- Attention to Detail
- Decision Making
- Computer Skills
- Building relationships
Timeline
Support worker
Chaos Support Ltd
04.2024 - Current
Sales advisor
Telefonica
04.2023 - 04.2024
Data Collector
Escentral
02.2023 - 04.2023
Retail Sales Associate
Rio Vitalise
08.2022 - 02.2023
Support Worker
Voyage Care
03.2018 - 06.2020
Higher secondary Certificate -
IES BAIX PENEDES
06.2014 - 05.2012
Leisure Activities Instructor - undefined
Escuela Sol
08.2012 - 05.2012
GCSEs - undefined
IES BAIX PENEDES
06.2012 - 05.2008
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