Marianne Meyer
Tamworth,United Kingdom
Summary
Senior administrative professional who is a strategic thinker with extensive experience in high-level personal assistance and administrative support. Proven track record in project coordination and problem-solving within fast-paced environments. Expertise in managing complex schedules and coordinating global travel arrangements, enhancing overall productivity, and negotiating costs to save resources. Strong communication skills facilitate effective engagement with diverse stakeholders across sectors such as education, healthcare, and local government. Adaptable, flexible, and quick to learn new systems and processes as demonstrated in my varied career history.
Overview
31
31
years of professional experience
8035
8035
years of post-secondary education
Work history
PA to Head of School & Senior Admin - Secondment
School of EDACS, University of Birmingham
Birmingham
2025.04 - 2026.01
- Lead academic recruitment campaigns for academic staff admin from advertisement to onboarding
- Provide executive support to Head of School, managing complex diary, inboxes, and meeting logistics
- Gatekeeper for communications with Head of School, proactive with responses and signposting, increasing focus time in HoS' diary
- Coordinate UK and international travel, including itineraries, visas, and expenses. Proactive forward planning as appropriate
- Support the Head of School and Operations team to drive process improvements and travel efficiencies to support sustainability and budgets
- Organise internal events for over 100 staff, staff briefings, and induction sessions to support school engagement
- Serve as Committee Secretary, producing accurate minutes and maintaining governance records
- Curate and distribute weekly school SharePoint bulletin to over 100 staff to enhance internal communications
- Support finance, HR, and facilities operations—orders, invoices, maintenance, and casual staffing
- Promote digital tools (SharePoint, MS Loop, Forms, Co-pilot, ChatGPT) to streamline workflows - established effective team trackers and operations team inbox
- Act as a key contact and team player for staff, providing practical high level customer service skills, providing accurate and helpful guidance and responsive operational support
PA to Directors and Deputy Directors, Secondment
College of Arts and Law University of Birmingham
Birmingham
2025.02 - 2025.04
- Undertaken complex diary management for busy executives. Effectively arranged multiple complex meetings each day
- Coordinated international travel, processing expenses, and arranging meetings, hospitality, and catering
- Coordinated internal communications and supported the delivery of college-wide initiatives
- Supported financial and operational processes, including invoice processing, travel bookings, and procurement tasks
- Acted as a reliable point of contact for staff queries, offering practical support and ensuring continuity during a period of transition
PA to Dean of Birmingham Law School
University of Birmingham
Birmingham
2023.07 - 2025.02
- Supported academic recruitment campaigns for academic staff e.g. co-ordinating panel diaries, downloading candidate applications, and supporting on the day with room and presentation set up, and the meeting and greeting of candidates
- Effective multiple executive Outlook diary management for the Dean and other senior leaders
- Communicated with staff, students, and external stake holders on behalf of the Dean
- Co-ordinating travel for external examinations and planning for Vivas
- Line managed paralegal apprentice
- Event management – conferences, workshops, and committees
- Organising global and national travel including detailed itineraries
- Efficiently managed multiple inboxes
- Supported the operations team with academic drop-ins, minutes, providing information, guidance, and support to academics
- Prepared agendas, took minutes, and followed up on actions for key meetings (Word and Excel), maintaining accurate records and supporting effective decision-making.
- School Committee Secretary and covered Law Board and Research Committee for colleagues
- Financial administration including raising orders, paying invoices, and setting up suppliers, being aware of budget constraints, and ensuring best value
- Tracking budget expenditure, invitations, and facilities tasks
Management Assistant
The Hollies Medical Practice (NHS)
Tamworth
2022.12 - 2023.07
- Covered in absence of Practice and Office Manager, dealing with GP, staff, and patient issues
- Secretary to SLT, producing agendas, taking minutes, and following up on actions point
- Supervised reception team and covered on reception/phone lines in peak periods
- Effective decision making under pressure (Authorising embargoed appointments slots to patients/advise 111 or A&E)
- Created and implemented new practice and admin policies e.g. professional boundaries/use of telephones, and social media
- Dealt with patient complaints effectively, taking accountability or escalated to Office Manager/ lead GP when appropriate
- Set up and led workflow optimisation team reducing GP workload
- Managed and implemented new blood pressure loan scheme project
- Updated the EMIS referral protocol system using automated workflows to increase efficiency and reduce GP and staff time
Workflow Co-ordinator/Patient Data Administrator
The Hollies Medical Practice (NHS)
Tamworth
2022.03 - 2022.12
- Consulted with senior partners for overview of requirements for setting up new workflow team
- Regularly contributed to admin team meeting to inform of processes and procedures
- Trained, led, and, supervised workflow admin staff on Docman
- Ensured urgent correspondence e.g. test results were promptly flagged and followed up by appropriate staff
- Facilitated communication between GPs, patients, and hospital staff regarding appointments and follow up actions
- Processed and tracked patient referrals to hospitals, including urgent 2 week wait cancer pathways
- Typed up letters and created mail merges for GPs including hospital admission letters/appointments
- Answered telephone, email, face to face, and dashboard enquiries from patients, GPs, and hospital staff
Executive & Business Assistant
Tamworth Enterprise College (High School Academy)
Tamworth
2020.12 - 2022.02
- Executive support to the Executive Headteacher and SLT
- Functioned as gatekeeper for all communications to Executive Headteacher
- School communications lead
- Careers Leader (non-teaching) – drafted careers strategy, delivering whole school training and attending network meeting, including compass audit reviews
- Took on more strategic Careers Leader duties when strategic leader was off long term sick
- Training, planning, and delivery student CEIAG activities for 570 pupils, including virtual work experience for 110 year 10 pupils
- GDRP and Health and Safety Lead
- Produced letters, presentations, and booklets, and undertook photocopying and filing
- Prepared exclusion letters and gathered data from MIS for exclusions panel
- Took confidential minutes at weekly SLT and performance management meetings, ensuring actions followed up in a timely manner
- Updated school website and social media channels
- Led school team in Covid mass testing and recording of results, including simplifying government guidance, training, and communicating with staff, parents, and pupils effectively
Teaching Assistant/Form Tutor & Receptionist/Administrator
Tamworth Enterprise College
Tamworth
2015.09 - 2020.11
- Maintained up-to-date records of pupil progress, tracking individual development effectively
- Delivered Fresh Start literacy sessions to small groups.
- Researched and wrote interview lesson plans and schemes of works
- Wrote IEP's in collaboration with pupils, teachers, and parents.
- Regularly communicated with parents and carers face to face and over the telephone.
- Removed barriers to learning by using scaffolding and reinforcement techniques, personalised to each individual learner.
- Improved student engagement by engaging materials and conducting quizzes to assess understanding of key topics
- Liaised between teachers and parents, maintaining open lines of communication.
- Delivered exceptional customer service to parents, pupils, visitors, and key stakeholders via in person on reception, telephone, and email
- Completed administrative tasks, such as the recording of attendance, producing letters and behaviour report data, photocopying, and first aid
Administrator/Receptionist
Kingsbury High School
Warwickshire
2012.11 - 2015.05
- Used Microsoft Office Suite proficiently in completion of daily tasks
- Updated student records regularly for accuracy and confidentiality purposes
- Handled sensitive information appropriately, maintaining strict confidentiality at all times
- Monitored visitor access to safeguard school security measures.
- Communicated effectively with teachers regarding student absences or lateness, ensuring minimal disruption to classes
- Assisted in student registration process for efficient enrolment.
- Coordinated parent-teacher meetings seamlessly for improved dialogue between home and school
- Enhanced school's reputation for excellent customer service through courteous interactions with parents, students, and staff
- Maintained inventory control of office supplies, reducing waste and unnecessary expenditure
- Provided administrative support to the head teacher, enhancing efficiency at the senior level
- Operated photocopier machines efficiently to produce necessary documents on time.
- Facilitated school trips, events and travel arrangements to increase external learning opportunities.
- Sorted and distributed school mail to maintain parent, teacher and supplier communications.
- Answered telephone calls and resolved enquiries quickly for prompt reception service.
- Administered first aid and supervised sick pupils and called parents to arrange collection, providing responsive care in the interim.
- Supported with medical emergencies and fire evacuations.
Various Roles
Birmingham City Council
Birmingham
1995.07 - 2005.04
- Business Support Officer (Acting Business Development Officer for 3 months)
- PA/Admin Manager to Assistant Director, Inclusion Support, Education Department
- SEN Administrator, SEND, Education Department
- Clerical Assistant - Liberal Democrat Office
- Office Junior - Liberal Democrat Office
Education
Level 2 - Education Support
Understanding Children and Young People’s Mental Health
Tamworth, StaffordshireLevel 3 Diploma - Teaching Assistant
Specialist Support for Teaching and Learning
NVQ Level 3 - Business
Business Administration
Birmingham, United KingdomNVQ Level 2 - Business
Business Administration
Birmingham, United KingdomShenley Court Comprehensive - GCSE’s: Business Studies, English Language, English Literature, History, French, Science (Double), Mathematics, Technology
1990.09 - 1995.06
Skills
- Strong customer service orientation
- Strategic thinking
- Confident and adaptable communicator
- Proactive attitude
- Proficient user of Microsoft Office 365 Suite & Google Workspace
- Outlook calendar and inbox management
- Global travel organisation
- Event planning and execution
Accomplishments
In December 2025 I was nominated for and won the College of Arts and Law Professional Services Shine Award for Innovation!
The award was for transforming the weekly EDACS school bulletin—boosting engagement, embedding EDI principles, streamlining processes, and shining a spotlight on the brilliant work of professional services staff.
I spotted that staff weren’t engaging with the bulletin as intended, so I re‑imagined the system to save time and make it more impactful.
References
References available upon request.
Timeline
PA to Head of School & Senior Admin - Secondment
School of EDACS, University of Birmingham
2025.04 - 2026.01
PA to Directors and Deputy Directors, Secondment
College of Arts and Law University of Birmingham
2025.02 - 2025.04
PA to Dean of Birmingham Law School
University of Birmingham
2023.07 - 2025.02
Management Assistant
The Hollies Medical Practice (NHS)
2022.12 - 2023.07
Workflow Co-ordinator/Patient Data Administrator
The Hollies Medical Practice (NHS)
2022.03 - 2022.12
Executive & Business Assistant
Tamworth Enterprise College (High School Academy)
2020.12 - 2022.02
Teaching Assistant/Form Tutor & Receptionist/Administrator
Tamworth Enterprise College
2015.09 - 2020.11
Administrator/Receptionist
Kingsbury High School
2012.11 - 2015.05
Various Roles
Birmingham City Council
1995.07 - 2005.04
Shenley Court Comprehensive - GCSE’s: Business Studies, English Language, English Literature, History, French, Science (Double), Mathematics, Technology
1990.09 - 1995.06
Level 2 - Education Support
Understanding Children and Young People’s Mental Health
Level 3 Diploma - Teaching Assistant
Specialist Support for Teaching and Learning
NVQ Level 3 - Business
Business Administration
NVQ Level 2 - Business
Business Administration