AZIM DITAN
London
Summary
Highly motivated and detail-focus person who perform efficiently and enjoy working in busy environment, handing many tasks simultaneously. Self-directed and solution-oriented, who is able to make decision and able to utilize proprietary technologies to resolve discrepancies. Very determined individual who sees tasks through the end, whilst planning and organising activities to meet timelines. A good communication skill with people at all levels which allows others to visualise intentions. Other strengths are strong commitment to customer services and attention to details and also a collaborative team leader .
Overview
12
12
years of professional experience
Work history
Admin Assistant
Staff Bank, Breast, Gastro & Plastics Service, St George's Hospital University
London
2021.03 - Current
- Providing a full reception service including the booking in of the patients
- To book-reschedule-cancel-DNA appointment using Iclip-PM Office-Swift Queue
- Prepping for the clinic
- Good knowledge of on using iFIT, tracking system for e-file
- To notify the patients of their appointments and provide appropriate information and instructions
- To ensure accurate patient data and always maintain confidentiality
- To maintain and update electronic calls
- To answer queries from patients
- To answer outcoming and incoming calls on NETCALL
- Managed patients check out processes with exceptional levels of care
- Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel
- Planned coverage needs and organised services to support incoming special events
- Provided clerical support to company employees, including copying, faxing and file management
- Screened and verified visitors identification credentials and their purpose of visit to maintain security of personnel and office environment.
Training Administrator
NHS St. Georges. University Hospitals
2021.01 - Current
- Appraisal-MAST and e-Learning, Entering data from Spreadsheet to ESR application register data
- Updating Performance Development Review of Staff profile
- Tracking staff if they are up to date for their iLearn training
- Assign staff for their appraisal month
- Solving staff inquiry on daily basis answering phone and replaying by email
Customer Service Assistant
tesco
London
2015.10 - Current
- ENG
- The role consists of greeting and welcoming customers warmly, chat with them to find out their shopping needs, sell the right products to them, and make their shopping experience a great one
- Assisted customers with store and product complaints
- Sought opportunities to up-sell and add-on additional merchandise
- Created new processes and systems for increasing customer service satisfaction
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
- Organised weekly sales reports for sales department to track product success.
Medical personal assistant
Great Ormond Street Hospital for Children NHS Foun
London, London
2022.11 - 2023.05
- Professionally greeted clients and delivered friendly, knowledgeable assistance.
- Prepared meeting rooms and event spaces to achieve successful client engagements.
- Organised personal and professional calendars, supplying timely reminders of upcoming meetings and events.
- Processed mail, email and phone enquiries, minimising correspondence backlogs.
- Documented data and stored important records on database.
- Took detailed, accurate meeting minutes, collating and promptly distributing to relevant staff for swift action.
- Checked and opened mail, enabling prompt response to correspondence, bills and invoices.
Customer Care Advisor
Agecredit
Cesena
2014.02 - 2015.01
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques
- Assisted customers with alteration appointments, special order requests and arranging merchandise pick-ups at alternative locations
- Completed continuing education and training programmed for professional development.
Social Worker
Council Of Cesena
Cesena
2013.02 - 2014.01
- Regularly attended post-qualifying training, consistently improving knowledge for optimised working practices
- Assessed service user and family needs, allocating and implementing appropriate service provisions accordingly
- Initiated and attended necessary court proceedings, completing comprehensive, accurate court reports
- Helped clients pinpoint emotions underlying personal and relational conflicts
- Delivered an exceptional level of service to each clients by listening to concerns and answering questions.
Junior Assistant
Arrigoni Grandi Cucine Srl
Cesena
2012.05 - 2012.12
- Working at Arrigoni Grandi Cucine helped me to develop my skills on AD HOC program
- Wrote reports and correspondence from dictation and handwritten notes
- Coordinated all department functions for team of 20 employees
- Supported CEO in managing operational workflow
- Promoted welcoming environment while managing receptionist area and fielding requests for information.
Education
Bachelor of Arts - Business Management
Middlesex University
Higher Education Diploma - IT and Product Design
Newham College Of Stratford
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Instituto Cino Macrelli
Skills
- Cash and card processing
- Complaint resolution
- Adaptive team player
- Strong customer service orientation
- Written and verbal communication skills
- Administrative support
- Creative problem solving
- Strategic sales knowledge
- Stock management
- Data organisation
- Operational processes
- Database management
- Event coordination
- Digital marketing
- Financial reporting
- Closing processes
- Data processing
- Budget forecasting
- Financial management
- Benefits and compensation management
- Employee relations
- Recruitment policies
- Effective communication
- Analytical problem solver
Languages
English
Advanced
Italian
Native
Bengali
Native
Timeline
Medical personal assistant
Great Ormond Street Hospital for Children NHS Foun
2022.11 - 2023.05
Admin Assistant
Staff Bank, Breast, Gastro & Plastics Service, St George's Hospital University
2021.03 - Current
Training Administrator
NHS St. Georges. University Hospitals
2021.01 - Current
Customer Service Assistant
tesco
2015.10 - Current
Customer Care Advisor
Agecredit
2014.02 - 2015.01
Social Worker
Council Of Cesena
2013.02 - 2014.01
Junior Assistant
Arrigoni Grandi Cucine Srl
2012.05 - 2012.12
Bachelor of Arts - Business Management
Middlesex University
Higher Education Diploma - IT and Product Design
Newham College Of Stratford
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Instituto Cino Macrelli