Mariana Ferris
London,England
Summary
Diligent Housekeeping Supervisor with extensive expertise motivating teams to achieve outstanding quality standards. Dedicated to smooth operational running of hotels through strategic operational planning, overseeing activities for team of 104 room to uphold stringent standards.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work history
Housekeeping supervisor
Davi Facility Services Ltd Intercontinental O2
London, England
2023.10 - Current
- Managed cleaning product stock in line with COSHH regulations.
- Coached housekeeping staff to effectively plan and deliver on targets.
- Worked with front desk staff to respond promptly to guest requests, maximising customer satisfaction.
- Requisitioned housekeeping supplies and guest toiletries to maintain adequate inventory levels.
- Evaluated employee performance and developed improvement plans, maximising team efficiency.
- Audited rooms after cleaning to check cleanliness standards.
- Implemented consistently high standards of cleanliness to facilitate excellent customer satisfaction.
- Communicated repair needs to maintenance staff for prompt remedial action.
- Laundered items within set timeframes to meet hotel demands.
- Inspected rooms to confirm quality and attention to detail met brand standards.
Salon assistant
Headquarters
City of London, London
2017.04 - 2023.10
- Processed payments and accurately reconciled tills.
- Covered weekend and evening shifts to achieve flexible salon opening times.
- Served refreshments to clients with upbeat customer service style.
- Disinfected equipment to support exemplary hygiene standards.
- Prepared and mixed colour formulas for clients' hair.
- Helped prepare clients for requested hair services.
Salon assistant
Hari's Salon
London, England
2023.03 - 2023.08
- Covered weekend and evening shifts to achieve flexible salon opening times.
- Served refreshments to clients with upbeat customer service style.
- Disinfected equipment to support exemplary hygiene standards.
- Replenished salon supplies and retail ranges with excellent merchandising skills.
- Prepared and mixed colour formulas for clients' hair.
- Helped prepare clients for requested hair services.
- Trained junior team members in beauty principles and specific techniques.
- Advised customers on optimal products and services to support long-term beauty goals.
Room attendant
Human One Four Seasons Hotel
London, England
2022.08 - 2022.12
- Identified cleaning efficiencies to reduce average room preparation times.
- Reported maintenance issues for prompt resolution.
- Welcomed guests, answered questions and anticipated service needs, maintaining excellent customer satisfaction.
- Trained new room attendants on company policies and cleaning procedures.
- Cleaning guest rooms to the hotel standard
Room attendant
BC Recruitment Agency Pan Pacific Hotel
London, England
2022.04 - 2022.07
- Identified cleaning efficiencies to reduce average room preparation times.
- Reported maintenance issues for prompt resolution.
- Welcomed guests, answered questions and anticipated service needs, maintaining excellent customer satisfaction.
- Trained new room attendants on company policies and cleaning procedures.
- Sanitised bathrooms to uphold strict hygiene and infection control procedures.
Salon assistant
Edward James Aveda Ltda
London, England
2021.05 - 2022.03
- Covered weekend and evening shifts to achieve flexible salon opening times.
- Served refreshments to clients with upbeat customer service style.
- Disinfected equipment to support exemplary hygiene standards.
- Helped prepare clients for requested hair services.
Education
SVQ Level 3 -
EE PROF OSVALDO RANAZZI
BRAZIL 2002.01 - 2008.12
Skills
- Room inspections
- Motivational people management
- Hospitality expertise
- Meticulous housekeeping standards
- Attention to detail
- Deep cleaning
Timeline
Housekeeping supervisor
Davi Facility Services Ltd Intercontinental O2
2023.10 - Current
Salon assistant
Hari's Salon
2023.03 - 2023.08
Room attendant
Human One Four Seasons Hotel
2022.08 - 2022.12
Room attendant
BC Recruitment Agency Pan Pacific Hotel
2022.04 - 2022.07
Salon assistant
Edward James Aveda Ltda
2021.05 - 2022.03
Salon assistant
Headquarters
2017.04 - 2023.10
SVQ Level 3 -
EE PROF OSVALDO RANAZZI
2002.01 - 2008.12