Mariama Jalloh
Leicester,United Kingdom
Summary
A strong desire to work in a challenging environment where full self-potential can be utilized towards the achievement of established goals.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Customer service officer
Ecobank Limited
Freetown, Sierra Leone
01.2015 - 04.2019
- Adhered strictly to policies and procedures for continued company compliance.
- Recorded and processed customer data accurately.
- Responded to customer queries and provided excellent customer service.
- Managing and Monitoring of corporate accounts
- Marketing the Bank’s existing and potential products and services to Institutional Banking clients including multinational and other international organisations; Financial and Non-financial Institutions and certain governmental accounts.
- Assist in research and development of new products to enhance the Bank’s Performance
- work with all other departments of Ecobank either singularly or through Administrative assistant to ensure that customer requests, enquiries, instructions etc, are being carried out
- Review credits under product programmes for compliance with the terms and conditions as approved under the programmes, including the review of commitment and offer letters for credits approved under the product programmes.
- Ensure a positive measurable contribution to the department’s overall budget
Committee clerk
Parliament of Sierra Leone
Freetown, Sierra Leone
05.2019 - 02.2024
- Serve as secretary to parliamentary committees
- Assist in Producing and keeping minutes of proceedings and minutes of evidences on behalf of Parliamentary Committees
- Assist in the preparation and production of reports of the committees for law making,
- Planned travel arrangements for staff and Legislative officers, coordinating and communicating booking information.
Care worker (Homecare)
Essential Health
Freetown, Freetown
06.2012 - 12.2014
- Established trust by building meaningful rapport with service users and their families.
- Provided mobility support by encouraging exercise and movement in line care's advice.
- Relieved clients from domestic pressures by performing care duties in line with their personal preferences.
- Assisted clients with care difficulties to get washed and dressed.
- Prepared three nutritional meals daily and provided mealtime assistance according to clients' needs.
- Assisted clients in safe and appropriate use of mobility equipment such as wheelchairs .
- Cooked meals to meet diverse dietary requirements.
- Assisted in daily personal care routines for improved patient wellbeing.
Education
Master of Science - Marketing Management
De Montfort University
Leicester 02.2024 -
Bachelor of Science - Finance
University of Sierra Leone
Sierra Leone 09.2008 - 04.2012
Skills
- Microsoft Office proficiency
- A desire to help people
- The ability to work well with others
- Patience and the ability to remain calm in stressful situations
- Excellent communication presentation and Negotiation skills
- Compile and edit comprehensive monthly activity report
- Proven record of working to deadlines, working efficiently and to a high standard
- Report writing
Certification
- Certificate on Prevention ,Management of Violence & Aggression
One day course that helps candidates get to grips with the issues that lead to challenging behavior, violence and aggression. Importantly, how to react properly and safely. Including Acute Mental Health Settings
- Certificate on Mandatory Training
An intensive One day course that helps candidates to fulfil care standards and deliver high quality care. Importantly helps candidates on how to properly and safely execute daily care duties.
Timeline
Master of Science - Marketing Management
De Montfort University
02.2024 -
Committee clerk
Parliament of Sierra Leone
05.2019 - 02.2024
Customer service officer
Ecobank Limited
01.2015 - 04.2019
Care worker (Homecare)
Essential Health
06.2012 - 12.2014
Bachelor of Science - Finance
University of Sierra Leone
09.2008 - 04.2012