Arun Vadassery Jayan
Shrewsbury,United Kingdom
Summary
Dedicated Customer Service Professional with practiced interactive skills to deliver premium customer service to clients. Offering collaborative and adaptive skills to work seamlessly with team members in a fast-paced environment to drive the attainment of collective goals.Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels.
Overview
8
8
years of professional experience
1
1
Certification
Work history
Customer Service Officer
Burger castle Restaurant
Thrissur, Kerala
12.2021 - 04.2025
- Providing excellent wait service to ensure satisfaction
- Making menu recommendations, answering questions and sharing additional information with restaurant patrons
- Greet and escort customers to their tables
- Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
- Inform customers about the day’s specials
- Up-sell additional products when appropriate
- Communicate order details to the Kitchen Staff
- Follow all relevant health department regulations
- Provide excellent customer service to guests
Data entry operator
Government Medical college
Thrissur, Kerala
09.2020 - 10.2021
- Company Overview: Part of Covid19 Rescue Mission under National Health mission.
- I proudly joined as Data entry operator as a part of Covid19 Rescue Mission under National Health mission.
- Reviewing all documents and information for accuracy and informing the supervisor of any errors or inconsistencies.
- Capturing data into digital databases and performing regular backups.
- Updating and maintaining databases, archives, and filing systems.
- Monitoring and reviewing databases and correcting errors or inconsistencies.
- Generating and exporting data reports, spreadsheets, and documents as needed.
- Performing clerical duties such as filing, monitoring office supplies, scanning, and printing as needed.
- Part of Covid19 Rescue Mission under National Health mission.
Customer Service Officer
Burgercastle Restaurant
Thrissur, Kerala
10.2017 - 09.2020
- Providing excellent wait service to ensure satisfaction
- Making menu recommendations, answering questions and sharing additional information with restaurant patrons
- Greet and escort customers to their tables
- Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
- Inform customers about the day’s specials
- Up-sell additional products when appropriate
- Communicate order details to the Kitchen Staff
- Follow all relevant health department regulations
- Provide excellent customer service to guests
Education
Bachelor of Technology - Mechanical Engineering
Vidya Academy of Science & Technology
Thrissur, KeralaDiploma - Mechanical Engineering
Thiagarajar polytechnic college
ThrissurHigher secondary Education - undefined
Government Higher secondary school
Mullassery, ThrissurSkills
- Communication Facilitation
- Time Management
- Active listening
- Planning
- Adaptability
- Multitasking
- Decision Making
- Conflict Resolution
- Creative and Innovative
- Organizational
- Persuasive Speaking
- Proactive
- Talent Acquisition
- Analytical
- Collaborative
- Team Management
- Attention to Detail
- Social media customer support
- Customer Service
- Customer and staff support
- Microsoft Office proficiency
Certification
- Post Graduate Diploma in Computer Application (PGDCA)
- PC Software (Microsoft Word, Excel, PowerPoint)
- Programming (C, C++)
- RDBMS
- Visual Basic
- DTP (Pagemaker, Photoshop, CorelDraw)
- Basics of Accounting (Tally software)
Custom
- Volunteer at Solace Charitable Trust for homecare and childcare, India
- Pain and palliative care volunteer at Thrissur office, India
- National Service Scheme (NSS) volunteer in Kerala, India during 2014-2015
Personal Information
- Date of birth: 03/02/94
- Gender: Male
- Nationality: Indian
Languages
Malayalam
Native
English
Advanced
C1
Hindi
Proficient
C2
Tamil
Intermediate
B1
Timeline
Customer Service Officer
Burger castle Restaurant
12.2021 - 04.2025
Data entry operator
Government Medical college
09.2020 - 10.2021
Customer Service Officer
Burgercastle Restaurant
10.2017 - 09.2020
Bachelor of Technology - Mechanical Engineering
Vidya Academy of Science & Technology
Diploma - Mechanical Engineering
Thiagarajar polytechnic college
Higher secondary Education - undefined
Government Higher secondary school
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