Desired job title
Customer AdvisorCustomer careAdministrative HostessWelcoming AgentWork Type
Full timeLocation preference
RemoteHybridLocation: LONDONLondon, ENG
Open to relocation: Yes
Open to work
Mariam GAYE
LONDON
Work preference
Summary
Demonstrates strong relational skills and a taste for challenge. Fluent in French, English, and Bambara with a Certificat Voltaire. Organised and attentive listener committed to achieving career goals through continuous improvement and effective communication.
Exceptional customer care professional able to address enquiries and resolve problems.
Hardworking and proactive individual committed to improving customer service, loyalty and satisfaction. Applies resourceful and logical thinking approach to problem-solving that resolves complex issues swiftly. Approachable communicator, confident in providing superior levels of customer care.
Overview
3
3
Languages
4
4
years of post-secondary education
25
25
years of professional experience
Work history
Customer Advisor
RSVP MEDIA
03.2022 - Current
- Handling customer enquiries via telephone and email.
- Maintained high-level product knowledge for accurate advice and recommendations.
- Exceeded daily targets while developing and maintaining comprehensive knowledge of clients' products and services.
- Resolved customer complaints effectively, maintaining brand reputation.
- Built rapport with customers, fostering loyalty and encouraging repeat business.
- Managed daily team inbox in Zendesk to ensure timely responses
- Implemented customer feedback to enhance service offerings.
Customer care
UPPLY
01.2018 - 01.2019
- Managed incoming and outgoing calls, enhancing communication effectiveness with clients.
- Coordinated all forms of communication including emails, chat, web inquiries, and ticketing systems.
- Processed orders and invoices in CRM software, ensuring accuracy of records and facilitating smooth transactions.
- Reviewed customer documents for compliance to maintain regulatory standards.
- Coordinated deliveries, optimising route planning and scheduling for timely customer service.
- Facilitated on-time deliveries by coordinating with logistics teams effectively.
- Ensured effective communication by liaising with suppliers and transport companies.
- Oversaw packaging processes to minimise damage during transit.
- Organised shipments for prompt delivery to customers.
Administrative Hostess
ANCV
01.2006 - 01.2018
- Established welcoming atmosphere for suppliers and customers upon arrival.
- Increased customer satisfaction by resolving issues.
- Resolved customer claims and litigations efficiently.
- Guided leads and clients in making informed decisions about services.
- Coordinated desk line tasks to ensure smooth workflow and service.
- Processed orders and invoices to ensure accurate record-keeping.
- Successfully delivered on tasks within tight deadlines.
Welcoming Agent
Nokia Siemens Networks
01.2002 - 01.2006
- Managed helpline communications, providing timely support for customer queries.
- Set up and ran exhibition stands, engaging with visitors to promote services.
- Oversaw management of badges, keys, and parking to ensure smooth operations.
- Management of inbound and outbound parcels.
- (94)
Education
Qualifications Certificate - Customer relationship
EVOCIME PARIS
PARIS 09.2018 - 08.2019
CEFIAC
01.2017 -
E.School Penelope
01.2012 -
Certificate of Higher Education - Faculty of Languages, Literature and Humanities
FLASH/Degree en Languages and literature
MALI 99 01.2001 - 12.2002
NVQ Level 3 - Altea Customer Management
Agent Welcome
France 12.2020 - 12.2021
Skills
- Zendesk
- CRM software
- Microsoft Office
- Chatbot
- Shopify
- Customer-centric approach
- Problem-solving mindset
- Interpersonal communication
- Ability to listen
- Organised
- French
- English
- Bambara
- Certificate Voltaire
- IT SKILLS
- Organised
Personal Information
Title: French Customer Care
SKILLS
French
Native
English
Fluent
Bambara
Native
Affiliations
- Volunteer in a for-profit organization
- Tourism
Timeline
Customer Advisor
RSVP MEDIA
03.2022 - Current
NVQ Level 3 - Altea Customer Management
Agent Welcome
12.2020 - 12.2021
Qualifications Certificate - Customer relationship
EVOCIME PARIS
09.2018 - 08.2019
Customer care
UPPLY
01.2018 - 01.2019
CEFIAC
01.2017 -
E.School Penelope
01.2012 -
Administrative Hostess
ANCV
01.2006 - 01.2018
Welcoming Agent
Nokia Siemens Networks
01.2002 - 01.2006
Certificate of Higher Education - Faculty of Languages, Literature and Humanities
FLASH/Degree en Languages and literature
01.2001 - 12.2002