Amar Doshi

- Manage customer enquiries across phone, live chat, and email, delivering clear and empathetic support
- Resolve complex operational and logistical issues, balancing company policies with customer satisfaction
- Track orders, identified delays, and proactively followed up to minimise customer impact
- Maintain accurate case notes and updates across internal systems
- Contribute to a positive customer experience by providing efficient, solution focused support

- Escalated serious concerns or complaints promptly; prevented further dissatisfaction or potential loss of client.

• Managed large daily case volumes while ensuring high accuracy and quick turnaround.
• Documented decisions clearly, escalating complex cases to senior teams as necessary.
• Collaborated with internal teams to enhance moderation workflows.
• Upholded trust and safety standards through proactive collaboration.
• Maintained company reputation by adhering to quality standards and community guidelines.