Summary
Overview
Work History
Education
Skills
Interests
Additional Information
Affiliations
Accomplishments
Certification
Languages
References
Timeline
Generic
Mariam Adeyeye

Mariam Adeyeye

Charminster,Dorset

Summary

To build a career, driven by passion to deliver excellent customer-centric, content-focused marketing for product growth. Enthusiastic to continually develop in an environment that fosters growth. Willing to learn and deploy skills to effect growth. Competent in processing challenges critically and creating positively impacting solutions. Ensuring promptness to time-bound deliverables while delivering optimum results.

Overview

8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

Health care assistant

Colten Care
Christchurch and Poole Council, Bournemouth
11.2023 - Current
  • Assisted in all aspects of personal care, retaining comfort and dignity.
  • Delivered personal care focused on individual needs, preserving patient dignity and self-esteem.
  • Successfully positioned, lifted and moved patients from bed into wheelchairs, applying safe handling techniques.
  • Kept patient environments clean and neat following optimum hygiene standards.

Support worker

Advance Housing UK
Bournemouth, England
10.2023 - Current
  • Supporting customers at the Assisted Living residence with day-to-day activities whilst promoting dignity and privacy.
  • Assisting with finances and keeping up with health appointments.
  • Assisting with medication, stock recording and other charts as needed.
  • Helping clients have the best experience by promoting independence and in line with the company’s policies.
  • Used excellent communication and interpersonal skills to engage and interact with the customers
  • Built strong customer relationships through compassionate care and friendly rapport building.
  • Monitored and documented client behaviours, activities, and development, aiding inappropriate care plan management.

Customer service advisor

Grey Finance
Delaware, United States
02.2022 - 03.2024
  • Expressed care, patience and empathy when handling customer interactions for apersonalised experience.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Investigated customer issues to find acceptable conclusions and prevent recurrence.
  • Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
  • Researched and wrote how-to articles and product guides to improve the overall customer service experience.

Customer service executive/Operations Lead

Vesicash Innovative Technologies Osapa
London
01.2017 - 03.2024
  • Corresponding with customers on requests and resolving complaints with 24hours turnaround time using best practices
  • Liaising with the Product Team to ensure that products turned out are of the best functionality and experience
  • Coordinating and assisting with client conversion and retention
  • Preparing communication/press release contents - External & Internal
  • Consolidating periodic reports on calls with customers and recurring complaints
  • Creating product copies and guides for Social Media channels
  • Writing blogs on products and services and other topics in the Fintech space
  • Reaching out to leads and sourcing for new leads for the different products and services
  • Managing the Customer Support interns to bring them up to speed on forging a sustainable customer relationship
  • Working directly with the Tech Team to ensure that all tech-related issues are sorted in real-time.

Content Editor/Team Lead

Hotels.ng, Sabo Yaba
Lagos, Nigeria
08.2019 - 12.2019
  • Coordinated a team of Content writers for Visa related articles
  • Worked on Visa requirements for different countries in the world on CMS
  • Approved topics and edited long-form articles on tourism and travel
  • Briefed writers on scope of writing projects, giving appropriate contextual information to boost quality of work.
  • Worked with the Communications Team on outgoing emails
  • Worked with the Quality Assurance Team on all content going live
  • Consolidated monthly content payroll.

Programs Presenter

07.2017 - 10.2017
  • Voice 89.9 FM, Ado-Ekiti, Ekiti
  • Anchored a weekly Islamic Live Program titled Al-Furqan
  • Collated the topics to be addressed by the different scholars
  • Curated the script for each week's episode and got the guests prepped up.

Education

Bachelor of Arts - Literature, English

Obafemi Awolowo University
Nigeria
12.2011 - 04.2015

Master of Arts - English and Literary Media

Bournemouth University
Poole
09.2023 - 08.2024

Skills

  • Customer Relationship Management
  • Strategic sales knowledge
  • Customer support
  • Project Management
  • Content Development
  • Product Marketing
  • Copywriting
  • Content Editing


Interests

An avid reader of New Nigerian Authors and researches on new innovations and technology for improved disability living. Freelance writing for all niches asides academic. Volunteer research and coordinating programs for disability related caused.

Additional Information

I am passionate about helping customers get the best experience and this does not change whether it is someone trying to buy a product or access some services.

Affiliations

  • Long walks to the beach or any other places of nature
  • Journaling
  • Writing creative non-fictional account of events.
  • Cafe-hopping
  • Food blogging

Accomplishments

● Corporate Commendation, Best News Report, NTA Ibadan, 2014.

● Award of Merit and Award of Excellence, Federation of Ibadan Students Union (OAU Chapter). February, 2014.

● Certificate of Honour, Muslim Corpers Association of Nigeria (MCAN Ekiti State). April, 2017.

● Certificate of National Service, National Youth Service Corps (NYSC). April, 2017.

Vice-Chancellor’s Commendation, Ekiti State University. April, 2017

Certification

Certified Customer Experience Professional, Customer Service Institute of America.


Languages

English
Fluent
Yoruba
Fluent
Arabic
Elementary

References

References available upon request.

Timeline

Health care assistant

Colten Care
11.2023 - Current

Support worker

Advance Housing UK
10.2023 - Current

Master of Arts - English and Literary Media

Bournemouth University
09.2023 - 08.2024

Customer service advisor

Grey Finance
02.2022 - 03.2024

Content Editor/Team Lead

Hotels.ng, Sabo Yaba
08.2019 - 12.2019

Programs Presenter

07.2017 - 10.2017

Customer service executive/Operations Lead

Vesicash Innovative Technologies Osapa
01.2017 - 03.2024

Bachelor of Arts - Literature, English

Obafemi Awolowo University
12.2011 - 04.2015

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Mariam Adeyeye