MARIA LUIZA SOUZA
Edinburgh
Summary
Customer-focused professional with strong experience in hospitality and drink preparation. Utilises bar equipment and mixing techniques to enhance customer satisfaction. Skilled in Microsoft Office and effective communication, with keen insights into recruitment processes and industry trends. Leverages sales skills to improve operational efficiency.
Overview
2
2
years of professional experience
Work history
Assistant bar manager
The Oak and Ember
Edinburgh
2026.03 - Current
- Oversaw cocktail menu design to attract a diverse clientele base.
- Kept up-to-date with latest drink trends, introducing innovative offerings to customers frequently.
- Organised regular training sessions to enhance team skills and engagement.
- Assisted in the hiring process for new bar staff members.
- Supervised cleanliness of bar area to maintain a welcoming environment.
- Ensured compliance with health and safety regulations to create a safe workplace.
- Supported colleagues and customers to cultivate a collaborative atmosphere.
Receptionist
Rick Young Academy
Edinburgh
2025.05 - 2026.06
- Handled front desk enquiries efficiently to improve customer satisfaction.
- Maintained visitor entry logs for security and accurate record keeping.
- Managed phone calls to facilitate effective communication between departments.
- Administered mail distribution to ensure timely correspondence delivery to each department.
- Sold products and facilitated new customer enrolment at the gym.
Bar staff member
The Angel
Edinburgh, Midlothian
2025.03 - 2026.01
- Prepared beverages, ensuring consistent quality.
- Served customers to foster a friendly atmosphere.
- Maintained up-to-date knowledge of drink recipes and offerings to enhance customer satisfaction.
- Trained new staff, improving overall team performance and service quality.
- Accurately recorded tabs, ensuring financial integrity and customer trust.
- Cleaned and sanitised bar area, maintaining high standards of hygiene.
Bartender
Baruno Bar & Restaurant
Edinburgh
2024.10 - 2025.03
- Suggested drink options to customers, enhancing their experience and satisfaction.
- Fostered inviting atmosphere through engaging interactions with customers.
- Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service".
- Suggested drink options to customers, enhancing their experience and satisfaction..
- Reset bar for next day through thorough end-of-day cleanup and organisation.
Reception assistant
Pousada Santa Fe - Penedo
Penedo/Rio de Janeiro, Brazil
2024.06 - 2024.08
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Delivered front of house duties with warmth and professionalism to enhance visitor experience.
- Maintained clean and tidy reception area to create positive impression for visitors.
- Served as initial contact for diverse personnel, facilitating smooth communication within the organisation.
Education
Bachelor of Business Administration - Business Management
Queen Margaret University
Edinburgh 9 2024 -
Skills
- Bar operations
- Mixology techniques
- Industry trends
- Customer Service
- Sales skills
- Staff training techniques
- Microsoft Office
- Telephone skills
- Proactive
- Patience under pressure
- Strong work ethic
- Memory retention
Languages
English
Portuguese
Spanish
Personal Information
Education
Current
Languages
2,6,IELTS overall score 7,6
References
References available upon request.
Timeline
Assistant bar manager
The Oak and Ember
2026.03 - Current
Receptionist
Rick Young Academy
2025.05 - 2026.06
Bar staff member
The Angel
2025.03 - 2026.01
Bartender
Baruno Bar & Restaurant
2024.10 - 2025.03
Reception assistant
Pousada Santa Fe - Penedo
2024.06 - 2024.08
Bachelor of Business Administration - Business Management
Queen Margaret University
9 2024 -