Maria Javid Bhatti
Croydon
Summary
A motivated Biomedical Science student with hands-on experience in dental reception and clinical environments, demonstrating strong patient-centred communication and administrative accuracy. Through working in busy NHS and private practices, I have developed resilience, adaptability, and an understanding of how efficient healthcare systems directly impact patient safety and experience. I am seeking opportunities to expand my scientific knowledge further while making reliable contributions to healthcare or administrative teams. Friendly and approachable with excellent communication and organisational skills, capable of managing schedules and customer inquiries with grace. Skilled in multitasking and maintaining a calm, professional environment.
Overview
5
5
years of professional experience
Work history
Dental Receptionist
Inspire Dental Clapham
2023.03 - 2025.12
- I currently work as a part-time dental receptionist in a large, mixed NHS and private dental practice, providing front-desk administrative support in a fast-paced clinical environment. My role involves managing patient enquiries and appointments while maintaining accurate records and strict confidentiality. In addition to core reception duties, I am responsible for coordinating dental laboratory work, ensuring cases are returned on time and prepared for the following working day. I also process payments and refunds, ensuring all transactions are accurately allocated to the correct clinician. Working in a significantly busier practice has strengthened my confidence, communication skills, and ability to work collaboratively within a large multidisciplinary team, contributing to the smooth running of daily operations for both staff and patients.
Dental Receptionist
Newham Family Dental Care
Sutton
2021.06 - 2022.08
- I started off as a dental receptionist, providing administrative and front-desk support within a busy dental practice. My responsibilities included managing incoming telephone calls, booking and cancelling appointments, issuing referrals, preparing professional letter-headed correspondence, and ensuring dentists’ diaries were accurately maintained. I was also responsible for sending appointment reminders to support efficient patient flow and reduce non-attendance. I consistently received positive feedback from patients, reflecting my ability to communicate clearly, remain approachable, and provide reassurance, particularly to those who felt anxious or unfamiliar with dental settings.
Trainee Dental Nurse
Shirley Dental Practice
2022.03 - 2022.05
- I worked as a trainee dental nurse at Shirley Dental Practice, supporting both the dentist and hygienist in a clinical setting. My responsibilities included welcoming patients and providing reassurance, particularly for those who were anxious or nervous. I maintained high standards of infection control by ensuring the surgery was cleaned and prepared after each patient, before lunch, and at the end of the day. I was trained in the use of an autoclave to sterilise instruments in line with clinical hygiene protocols. In addition, I assisted during a range of procedures, including general check-ups, fillings, extractions (including wisdom teeth), and bite guard and denture preparations. This role strengthened my understanding of clinical workflows, patient care, and teamwork within a dental environment.
Education
A-Level or equivalent - Health and Social Care
Kingston College
Kingston upon Thames 2021.09 - 2022.02
BTEC degree - Applied Science (Biology, Chemistry, Physics)
Croydon College
Croydon 2022.09 - 2024.06
GCSE/ Qualifications - undefined
Bachelor of Science - Biomedical Science with Foundation Year
University of Westminster
London, England 2024.09 -
Skills
- Excellent verbal and written communication
- Patient-centred care and empathy
- Confident handling of sensitive situations
- Professional telephone manner
- Building rapport with patients and colleagues
- Teamwork in fast-paced clinical environments
- Conflict management and problem-solving
- Handling high-volume phone calls professionally
- NHS and private patient administration
- Processing payments, refunds, and cashing up
- Microsoft Word (professional documents and letters)
- Attention to detail and accuracy
- Time management and multitasking
- Ability to work independently and take initiative
Affiliations
- Health and biomedical science research – Actively interested in developments in disease, diagnostics, and healthcare science, supporting my academic studies.
- Organisation and planning – Enjoy maintaining structured schedules and systems, reflecting my strengths in administrative healthcare roles.
- Team-based environments – Value collaborative work in fast-paced settings, developed through NHS and private dental practices.
- Reflective practice – Actively reflecting on workplace experiences to improve performance and professional development.
Languages
English
Beginner
Urdu
Beginner
Mauritian Creole
Beginner
Timeline
Bachelor of Science - Biomedical Science with Foundation Year
University of Westminster
2024.09 -
Dental Receptionist
Inspire Dental Clapham
2023.03 - 2025.12
BTEC degree - Applied Science (Biology, Chemistry, Physics)
Croydon College
2022.09 - 2024.06
Trainee Dental Nurse
Shirley Dental Practice
2022.03 - 2022.05
A-Level or equivalent - Health and Social Care
Kingston College
2021.09 - 2022.02
Dental Receptionist
Newham Family Dental Care
2021.06 - 2022.08