Nina Dahesh Moghadam
Darlington ,United Kingdom
Summary
Front Desk Operations Manager experienced in delivering exceptional patient care while ensuring efficient scheduling processes. Enhanced customer satisfaction through accurate cash handling and effective payment processing as Restaurant Cashier. Maintained organised checkout areas, contributing to positive customer experiences with strong organisational skills and effective communication.
Overview
3
3
years of professional experience
Work History
Dental Receptionist
Devs dental practice
Darlington , united kingdom
08.2025 - 05.2026
- Processed payments for dental services, including cash, credit cards, and insurance claims.
- Answered incoming calls, handled inquiries, and provided detailed information about dental services offered.
- Answered patients' questions in person, by email, or by phone.
- Greeted patients upon arrival, providing a warm and welcoming atmosphere in the dental practice.
- Compiled daily and weekly reports on patient appointments, cancellations, and no-shows for office administration.
- Maintained accurate and up-to-date patient records, adhering to confidentiality regulations and data protection laws.
- Liaised with dental laboratory services, ensuring timely delivery and collection of dental products.
- Conducted follow-up calls to patients after procedures, ensuring their well-being and addressing any concerns.
- Treated patients from different backgrounds with respect.
- Interviewed new and existing patients to obtain required personal information and medical history.
- Handled patient complaints with empathy and professionalism, resolving issues to maintain patient satisfaction.
- Coordinated communication between patients and dental professionals to optimise care delivery.
Restaurant Cashier
pizza shop
Darlington , united kingdom
01.2023 - 02.2024
- Processed payments by cash, cheque, or card, ensuring accurate and efficient transaction completion.
- Balanced till at end of each shift, documenting all transactions and discrepancies to maintain financial accuracy.
- Conducted daily and weekly cash reports, providing accurate financial records to management for review.
- Maintained clean, tidy and organised checkout areas.
- Managed queue flow during peak hours, reducing wait times and enhancing customer service levels.
- Addressed telephone enquiries to provide customers with accurate information, assist with reservations, and clarify take-away options, enhancing service accessibility.
- Maintained neat and clean shop floor and storage areas.
Skills
- Payment processing
- Cash handling
- Cash management
- Mathematical strengths
- Medical confidentiality
- Patient interaction
- Communication skills
- Written and verbal communication
- Excellent verbal communication
- Customer service
- Customer relationship management
- Customer greeting
- Cleaning and sanitising
- Punctuality
- Positive attitude
- Food safety knowledge
- Punctuality
Languages
French
Intermediate
B1
Spanish
Intermediate
B1
Interests
- sports, tennis, golf, football
- baking and cooking
- reading
- socialising
Timeline
Dental Receptionist
Devs dental practice
08.2025 - 05.2026
Restaurant Cashier
pizza shop
01.2023 - 02.2024