Maria Gaga

Ward Bank Shift Experience / Operating Theatre Experience

• Delivered compassionate personal care to elderly and vulnerable patients, assisting with washing, dressing, toileting, and maintaining dignity and privacy at all times.
• Supported bed-bound patients with personal hygiene and daily living activities to enhance comfort and quality of life.
• Monitored patients’ physical and mental health, accurately recording vital signs and promptly reporting any deterioration to senior staff.
• Provided emotional support and reassurance to patients and families, particularly during periods of anxiety or distress.
• Safely escorted and transferred patients to appointments, tests, and procedures using appropriate equipment while prioritising safety and comfort.
• Collaborated with the multidisciplinary team to implement and adapt individualised care plans.
• Maintained high standards of ward cleanliness and infection control.
• Completed accurate documentation of patient observations, care delivered, and progress notes.
• Managed stock levels of medical supplies to ensure uninterrupted patient care.
• Sterilised and sanitised clinical equipment following infection prevention protocols.
• Supported safe and efficient perioperative care in operating theatres for both elective and emergency procedures.
• Prepared theatres and equipment prior to surgery, maintaining strict aseptic technique and infection control standards.
• Assisted with safe patient positioning, transfer, and pressure area care before, during, and after surgery.
• Provided reassurance and anxiety management support to awake patients in the anaesthetic room and during procedures performed under local or regional anaesthesia.
• Ensured patient comfort and dignity throughout the perioperative journey, particularly for patients who remained awake during surgery.
• Effectively communicated with patients to reduce anxiety, explaining procedures in a calm and empathetic manner.
• Handled surgical instruments, specimen collection, and surgical counts in accordance with theatre protocols.
• Supported anaesthetists and recovery teams with patient monitoring and immediate care needs.
• Managed theatre stock and equipment checks to minimise delays between cases.
• Contributed to thorough cleaning and decontamination of theatres between procedures.
• Worked collaboratively within a multidisciplinary theatre team in a fast-paced, high-pressure environment.

• Safely stored cleaning solutions, equipment and chemicals.
• Restocked, refreshed and sanitised bathroom facilities.
• Kept cleaning equipment to optimal standards to reduce cleaning inefficiencies.
• Communicated well with team across multiple locations.
• Restocked, cleaned and sanitised bathroom spaces for optimum appearance and functionality.
• Sanitised communal touchpoints for optimum worker and visitor health and wellness.
• Developed outstanding stain removal, spot cleaning and deep cleaning techniques to meet evolving customer demands.

• Maintained flexible working patterns to best suit evolving customer needs.
• Vacuumed and steamed carpets, curtains and upholstered furniture.
• Swept, mopped, waxed and polished floors, delivering a pristine finish.
• Maintained strong levels of client trust through honest communication and delivery of impeccable finish.
• Utilised expertise in deep-cleaning techniques, ensuring spotless results for ultimate client satisfaction.
• Interacted positively and professionally with residents, maintaining excellent service standards.

• Provided friendly, courteous service, maximising positive customer satisfaction ratings.
• Served and prepared drinks with professionalism and skill, maintaining high presentation and quality standards.
• Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
• Trained new wait staff to deliver quality service and uphold brand standards.
• Assisted customers with menu selection, offering knowledge of current special drinks and personal recommendations to build rapport.