Maria Adaliz Escobar
Hove,ESX
Summary
Motivated and proactive professional transitioning into front-end development. Currently learning HTML, CSS, and JavaScript, with a strong focus on applying technical knowledge to real-world projects. Brings a proven background in customer service, with demonstrated strengths in problem-solving, effective communication, and a self-driven approach. Committed to contributing to a dynamic tech team by delivering responsive, well-structured user interfaces and continuously advancing with emerging technologies.
Overview
10
10
years of professional experience
1
1
Certification
Work history
Shop Floor Assistant
Real Patisserie-Hove
Hove, East Sussex
07.2023 - Current
- Executed merchandising tasks quickly, minimising disruption during peak hours.
- Provided product information to customers, facilitating informed purchasing decisions.
- Operated tills with care and precision to accurately process cash and credit card transactions.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
- Responded professionally to customer complaints; resolved issues amicably.
- Ensured customer satisfaction by providing excellent service on shop floor.
Customer Service Advisor
Rayner Intraocular Lenses-Worthing
Worthing, East Sussex
05.2024 - 09.2024
- Process all types of local and International orders, returns and credits accurately in order to deliver goods within agreed timescales.
- Proactive communication via phone and email in helpful and professional manner with customers and Key Account Manager throughout order processing stages.
- Improved customer satisfaction by promptly addressing queries and complaints.
- Provided detailed information about products and services to potential customers.
- Employed various tools and equipment to find solutions to difficult or complex issues.
- Tracked orders and processed refunds for new and existing customers.
Waitress
Rust-Brighton
Brighton, East Sussex
08.2022 - 04.2023
- Listening to any complaints that patrons have and addressing them appropriately.
- Provided recommendations on specials or seasonal offerings for increased sales revenue.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Preparing bills and processing payments.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
Health Care Assistant
Sussex Partnership NHS Foundation Trust-Brighton
Brighton, East Sussex
05.2022 - 07.2022
- Monitored vital signs of patients with meticulous attention to detail for accurate readings.
- Carrying out, monitoring, and recording results of medical tests
- Contributing to therapeutic environment through interaction with clients.
- Kept detailed records of patient progress, assisted medical staff in treatment planning.
- Upheld patient confidentiality at all times whilst performing duties as per data protection norms set down by NHS.
- Provided basic patient health care, administering blood tests, taking blood pressure and dressing wounds.
Kitchen Assistant
Spire Healthcare Montefiore Hospital-Hove
Hove, East Sussex
02.2020 - 04.2022
- Actively participated in trainings increasing knowledge of healthcare practices.
- Collaborated with multidisciplinary team to offer comprehensive care for patients.
- Adhered to health and safety regulations with careful handling of food and equipment.
- Prepared meals according to dietary requirements for improved health outcomes of patients.
- Contributed to team communication, resulting in better workflow efficiency.
- Observed health and hygiene standards to minimise food contamination.
- Liaised between catering staff and nurses to manage special diet requests successfully.
- Facilitated effective communication between clinical staff, helping coordinate patient care efficiently.
- Distributed meals according to individual dietary needs for optimal patient nutrition.
- Followed safety procedures whilst using kitchen equipment to prevent accidents on duty.
Kitchen Assistant -
Catering Waterloo - EF Education First
Brighton, East Sussex
07.2017 - 11.2019
- Improved consumer satisfaction by providing efficient and effective solutions.
- Showcased exceptional multitasking abilities during peak call hours, contributing to reduced waiting time for student and Teacher's.
- Processed payments swiftly for improved customer experience.
- Took initiative in restocking shelves during downtime, enhancing product availability.
- Performed cashier duties, including balancing and end-of-day banking.
Waitress
Queens Hotel-Brighton
Brighton
08.2016 - 02.2017
- Responding to guests' inquiries and requests
- Streamlined room service process by ensuring timely delivery and setup.
- Accommodated special event needs, provided customised services for parties.
- Enhanced guest satisfaction with prompt and courteous responses to orders.
- Ensured smooth operation of room service department with efficient coordination.
- Delivered excellent customer service for enhanced guest loyalty.
- Upheld hotel standards whilst serving food and beverages in rooms.
- Increased customer retention rate through excellent problem resolution skills.
Waitress/Bar Staff
Como en casa - Argentina
Buenos Aires
06.2015 - 01.2016
- Showcased extensive knowledge of menu items, heightened customer decision making.
- Utilised professional communication skills to resolve customer complaints.
- Advanced team efficiency by assisting in training new waitstaff members.
- Provided top-notch service to customers, improved overall dining experience.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
Education
Certificate of Higher Education - Computer Science
Free CodeCamp
Brighton, Brighton and Hove 01.2025 -
Bachelor's degree in International Relations - International Relations
University of Brighton
Brighton, Brighton and Hove 09.2023 - 06.2025
Bachelor's degree in Communication Sciences - Communication Sciences
American University Paraguay
Asuncion-Paraguay 03.2011 - 06.2014
GCSE in Social Sciences - Social Sciences
Secondary School Dr. Pedro P. Pena
Paraguay 03.2003 - 03.2010
Skills
- Multilingual: Spanish, English, Guarani
- Information Governance
- Data protection
- Jira Project Management
- Programming: HTML, CSS, JavaScript
- Infection Prevention and Control
- Adult Safeguarding Level 2
- Fire safety awareness
- Research and Policy Analysis
- Health and safety
- Food safety
Certification
- CompTIA IT Fundamentals, 02/01/24, Present
- Set up a computer workstation running Windows and use basic software applications., 01/01/21, Present
- Understand the functions and types of devices used within a computer system.
- Apply basic computer maintenance and support principles.
- Understand some principles of software and database development.
- Configure computers and mobile devices to connect to home networks and to the internet.
- Identify security issues affecting the use of computers and networks.
Custom
Yes
Personal Information
- Nationality: British Citizen
- Date of birth: 04/08/1992
References
References available upon request.
Languages
English
Fluent
Spanish
Native
Guarani
Native
Timeline
Certificate of Higher Education - Computer Science
Free CodeCamp
01.2025 -
Customer Service Advisor
Rayner Intraocular Lenses-Worthing
05.2024 - 09.2024
Bachelor's degree in International Relations - International Relations
University of Brighton
09.2023 - 06.2025
Shop Floor Assistant
Real Patisserie-Hove
07.2023 - Current
Waitress
Rust-Brighton
08.2022 - 04.2023
Health Care Assistant
Sussex Partnership NHS Foundation Trust-Brighton
05.2022 - 07.2022
Kitchen Assistant
Spire Healthcare Montefiore Hospital-Hove
02.2020 - 04.2022
Kitchen Assistant -
Catering Waterloo - EF Education First
07.2017 - 11.2019
Waitress
Queens Hotel-Brighton
08.2016 - 02.2017
Waitress/Bar Staff
Como en casa - Argentina
06.2015 - 01.2016
Bachelor's degree in Communication Sciences - Communication Sciences
American University Paraguay
03.2011 - 06.2014
GCSE in Social Sciences - Social Sciences
Secondary School Dr. Pedro P. Pena
03.2003 - 03.2010
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