Maria Tawengwa
Canterbury,Kent
Summary
Healthcare professional specializing in multidisciplinary collaboration and elderly care. Expertise in personal hygiene assistance and adherence to healthcare quality standards, ensuring ethical practices and confidentiality. Knowledgeable in first aid, dedicated to enhancing patient care through compassionate service and ongoing professional development.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Senior Health Care Assistant
4Life Healthcare Services
Canterbury, United Kingdom
09.2023 - Current
- Supported healthcare professionals in delivering exceptional patient care across diverse environments.
- Monitored vital signs, alerting nursing staff of significant changes promptly.
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Collaborated with multidisciplinary teams to design tailored care plans.
- Established trusting relationships through compassionate bedside manner.
- Administered medication to manage pain effectively.
- Maintained hygiene standards, minimising infection risks.
- Facilitated all aspects of personal care, prioritising patient comfort and dignity.
Senior Customer Services Consultant
Old Mutual Zimbabwe
Harare, Zimbabwe
03.2013 - 08.2023
- Delivered exceptional customer service experiences by addressing inquiries and resolving issues efficiently.
- Collaborated with cross-functional teams to develop and implement customer retention strategies.
- Mentored junior staff in best practices for customer engagement and problem-solving techniques.
- Analysed customer feedback to identify trends and recommend improvements to service delivery.
- Conducted training sessions for new employees on company policies and customer service protocols.
- Managed challenging customer situations for resolution and customer retention.
- Coordinated with technicians to ensure quality of service.
- Worked closely with other departments within dealership for seamless operations.
- Delivered excellent customer service by understanding and meeting their requirements.
- Built rapport with customers, enhancing long-term relationships.
Education
GCSEs - Ordinary Level
Girls High School
Harare Zimbabwe /2001 - /2002
Diploma of Higher Education - Public Relations
Public Relations Diploma
Harare Zimbabwe 01.2016 - 06.2018
Higher National Diploma - Public Relations
Zimbabwe Institute of Public Relations
Harare Zimbabwe 03.2018 - 03.2019
Skills
- Multidisciplinary team collaboration
- Elderly care sensitivity
- Personal hygiene assistance
- Healthcare quality standards
- Ethics and confidentiality
- First aid knowledge
Affiliations
- In my free time l enjoy doing my gardening and knitting
- I am also interested in learning new hand skills when it comes to crotching which l recently learnt
Certification
Clean Drivers licence
Languages
English
Fluent
References
References available upon request.
Timeline
Senior Health Care Assistant
4Life Healthcare Services
09.2023 - Current
Higher National Diploma - Public Relations
Zimbabwe Institute of Public Relations
03.2018 - 03.2019
Diploma of Higher Education - Public Relations
Public Relations Diploma
01.2016 - 06.2018
Senior Customer Services Consultant
Old Mutual Zimbabwe
03.2013 - 08.2023
GCSEs - Ordinary Level
Girls High School
/2001 - /2002