Anne-marie Isaacs
Swadlincote,Derbyshire
Summary
Dedicated Health Care Assistant with extensive expertise in patient care, medication administration, and infection control measures. Demonstrates advanced decision-making and motivational techniques to inspire teams and ensure high-quality healthcare standards. Proficient in diabetic monitoring, wound dressing, and safeguarding vulnerable adults, with a strong commitment to ethics and confidentiality. Aims to enhance healthcare delivery through effective communication with doctors and multidisciplinary teams while prioritising patient safety and well-being.
Overview
8
8
years of professional experience
Work history
Senior health care assistant
Portland Residential Home
Portland, Dorset
2006.11 - 2012.05
- Complied with regulations and policies; upheld high standard of care.
- Assisted patients to improve mobility and independence.
- Strengthened team efficiency with clear, timely communication.
- Facilitated recreational activities enriching patient experience.
- Monitored vital signs for accurate health records.
- Improved patient comfort by providing comprehensive personal care.
- Coordinated discharge planning to ease transition home.
- Administered medication for effective pain management.
- Maintained strict confidentiality with sensitive patient information.
- Led staff training to develop care skills.
- Ensured hygiene standards, reducing infection risks.
- Utilised specialist equipment to assist in patient care.
- Conducted risk assessments, increased safety measures.
- Advocated on behalf of patients to secure resources.
- Built trusting relationships through compassionate bedside manner.
- Supported meal times; ensured adequate nutrition intake.
- Upheld dignity and respect whilst delivering personal care.
- Provided emotional support, enhancing patient mental well-being.
- Liaised with multi-disciplinary teams for coordinated care approach.
- Managed patient documentation for improved record keeping.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
- Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
- Completed documentation of care, hospital actions and patient activities for up-to-date client records.
- Monitored client health conditions and reported immediate issues to manager.
- Maintained secure patient environments, enforcing safe systems and practices in line with safeguarding requirements.
- Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
- Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
- Prepared healthy meals with additional mealtime planning, feeding and support.
- Accompanied client to medical or dental appointments, grocery and errands.
- Positioned, lifted and transported patients with limited mobility.
- Assisted with medicine and stock counting, ordering and replenishing.
- Updated families regularly on patient progress and treatment plan changes.
server and waitress
The Seagull Cafe
Weymouth, Dorset
2005.01 - 2006.01
- Assisted in stock inventory, ensuring availability of ingredients.
- Worked efficiently under pressure maintaining composure during busy meal times.
- Ensured customer satisfaction by providing prompt and friendly service.
- Improved kitchen efficiency by maintaining a clean and organised workspace.
- Enhanced dining experience by maintaining a clean and tidy dining area.
- Prepared food items for quick and accurate assembly of orders.
- Demonstrated flexibility in work hours covering both opening and closing shifts.
- Maintained display counters ensuring maximum appeal to patrons.
- Managed cash transactions for smooth checkout process.
- Adhered strictly to health regulations contributing towards periodic inspection success.
- Upheld hygiene standards with regular cleaning tasks.
- Rectified customer complaints with tact and professionalism.
- Adapted quickly to new menu introductions successfully upselling featured items.
- Balanced multitasking ability to handle orders, payments, and queries simultaneously.
- Advised guests of daily specials and offers to increase sales.
Silver service waitress
Holly Bush Hotels
Weymouth, Dorset
2004.09 - 2006.01
- Set up banquet halls, resulting in well-organised events.
- Mastered the art of table setting for fine dining experiences.
- Ensured prompt delivery of orders, resulting in positive feedback.
- Offered detailed menu descriptions, enhancing customer's meal choices.
- Demonstrated knowledge of wine pairing to improve dining experience.
- Upheld cleanliness and hygiene standards, ensuring a safe environment.
- Improved operational efficiency with prompt clearing and resetting tables.
- Liaised effectively between kitchen staff and diners for seamless service.
- Assisted large party catering events, ensuring all guests were satisfied.
- Enhanced customer satisfaction by providing excellent silver service.
- Provided dietary advice when needed, leading to enhanced customer trust.
- Assisted with event set-up to ensure smooth operations.
- Took charge of cleaning duties after closing hours-maintained restaurant appeal.
- Adhered to traditional standards of silver service including guest seating, table setting and dresscode.
- Fulfilled customers' dining requests to personalise and elevate customer service.
- Assisted in washing of silver items, crockery and glass.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Greeted and escorted guests to tables.
- Arranged tables and set up linens and silverware in preparation for guests.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Polished glasses and cutlery to pristine standards.
- Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
Entertainments team
Holly Bush Hotels
Weymouth, Dorset
2004.07 - 2005.09
- Practised routines diligently resulting in flawless live performances.
- Delivered engaging performances by incorporating audience interaction into routines.
- Handled props effectively during performances.
- Engaged with the public during off-stage hours, fostering relationships within the customers.
- Developed fun, engaging learning experiences for children of varying ages within the seasonal Dragons Club.
Education
GCSEs -
Royal Manor Arts College
Portland, Dorsetsafe handling and administration of medications -
Bournemouth and Poole College
Poole 2007.01 - 2007.03
Palliative Care -
Filton College
BristolSelective mutism awareness course -
online training
Play Therapy Certificate -
online training
LGBTQ awareness certificate -
Online Training
Corona Virus Awareness Certificate -
Online Training
British Sign Language Diploma -
Online Training
Mental Health Awareness Certificate -
Online Training
Learning Disabilities Awareness Certificate -
Online Training
Infection Control Certificate -
Online Training
Eating Disorder Awareness Certificate -
Online Training
Food Allergen Awareness Certificate -
Online Training
Sharps Injuries Awareness Certificate -
Online Training
Diploma - Massage Therapy Level 3
Centre of Excellence
2026.01 -
Skills
- Palliative care empathy
- Hygienic practice
- Healthcare quality standards
- Self-Motivation techniques
- Advanced decision-making
- Diabetic monitoring
- Communicating with doctors
- Handling medical emergencies
- Immobilisation techniques
- Ethics and confidentiality
- Infection control measures
- Working with multidisciplinary teams
- Wound dressing expertise
- Assisting in personal hygiene
- Patient care
- Dementia care
- Equipment sterilisation
- Medication Administration
- Medical terminology proficiency
- Medication system administration
- Adult care
- Meal assistance
- Blood sugar checks
- Dispensing medication
- Outstanding organisation
- Health Care Assistant team management
- Supervisory experience
- Blood pressure monitoring
- Manual handling training
- Health checks
- Inspiring leadership style
- Motivational techniques
- Health and Safety regulations
- Room, equipment, implement sterilisation
- Care plan development
- Safeguarding vulnerable adults
- Disability support
- First aid knowledge
- Health promotion
- Patient safeguarding
- Documentation development
- Safeguarding knowledge
- Infection prevention and control
Affiliations
- Music - I enjoy drumming, i took lessons at school and still to this day play.
- Yoga - I enjoy daily yoga at home.
- Arts and Crafts
Brief Statement
Although I have a large job gap due to becoming a parent and carer for two of my disabled children, I now gotten to a place in life where my disabled children are able to regulate on their own and thrive within school system so i'm no longer needed to stay at home in case school ring and I need to pick them up etc.
I hope my continuation of online learning through this job gap allows me to show you i'm willing to continue learning and or retrain for the working world again.
Timeline
Diploma - Massage Therapy Level 3
Centre of Excellence
2026.01 -
safe handling and administration of medications -
Bournemouth and Poole College
2007.01 - 2007.03
Senior health care assistant
Portland Residential Home
2006.11 - 2012.05
server and waitress
The Seagull Cafe
2005.01 - 2006.01
Silver service waitress
Holly Bush Hotels
2004.09 - 2006.01
Entertainments team
Holly Bush Hotels
2004.07 - 2005.09
GCSEs -
Royal Manor Arts College
Palliative Care -
Filton College
Selective mutism awareness course -
online training
Play Therapy Certificate -
online training
LGBTQ awareness certificate -
Online Training
Corona Virus Awareness Certificate -
Online Training
British Sign Language Diploma -
Online Training
Mental Health Awareness Certificate -
Online Training
Learning Disabilities Awareness Certificate -
Online Training
Infection Control Certificate -
Online Training
Eating Disorder Awareness Certificate -
Online Training
Food Allergen Awareness Certificate -
Online Training
Sharps Injuries Awareness Certificate -
Online Training