Maria Sultana
London UK
Summary
Experienced Dealer/Inspector with over 10 years of experience at Les Ambassadeurs Club, Mayfair, and St. Moritz, Switzerland.
Competent in Roulette, Blackjack, Punto Banco/Baccarat and 3 Card Poker.
Recognised for consistently delivering exceptional guest experiences to a discerning clientele, while maintaining strict compliance with gaming regulations, security and procedures.
Highly motivated and reliable team player, looking for a new and challenging role within the gaming industry.
Overview
37
37
years of professional experience
Work history
VIP Host
London Eye
London
2025.05 - Current
- Warmly greet VIP guests and assist with smooth check-in at the VIP desk.
- Prepare and serve premium cocktails and champagne to VIP guests in the Eye Lounge Bar.
- Host solo VIP experiences, serving champagne while delivering a guided commentary on London’s famous landmarks.
- Entertain and engage guests to ensure a truly memorable VIP experience.
Fun Casino Dealer (Freelance)
Events Companies
London
2007.12 - 2026.02
- Deal and host casino-themed events, parties, and corporate functions in London.
- Teach and explain casino game rules to guests, ensuring an enjoyable experience.
- Provide an entertaining and engaging experience for guests, maintaining a professional and approachable demeanour.
- Demonstrate exceptional customer service while ensuring guests have a fun and fulfilling experience.
Dealer/Inspector
Grand Casino Locarno
Switzerland
2003.08 - 2006.11
- Demonstrated my ability to quickly learn to deal in Italian.
- Dealt and inspected a variety of games, including Roulette, Blackjack, Punto Banco, and 3 card poker.
- Promoted customer retention and satisfaction by greeting guests warmly and fostering a fun, engaging gameplay environment.
Inspector
Casino St. Moritz
Switzerland
2002.11 - 2003.08
- Inspected all live games, including Roulette, Blackjack, Baccarat, Stud Poker.
- Responsible for overseeing & supervising high end casino games, tracking & recording all transactions.
- Making staff aware of VIP's & key players, ensuring they deliver exceptional service.
- Provided guidance and support to dealers when required.
- Conducted staff training.
- Served as the main count team inspector.
Dealer/Inspector
Les Ambassadeurs Club
London Mayfair
1991.06 - 2002.10
- Dealt and inspected Roulette, Blackjack, Punto Banco, and Stud Poker.
- Delivered discreet and high-level service to VIP guests, including foreign royalty and celebrities.
- Successfully dealt high-value games under pressure, demonstrating accuracy, efficiency, and professionalism.
- Built positive relationships with regular guests, acknowledging them by name and making them feel valued.
- Successfully resolved customer's disputes in a timely and professional manner.
- Maintained composure and focus under extreme pressure.
Trainee Croupier / Sportsman / Casanova
London Clubs International
1989.02 - 1991.06
I'm London Clubs trained, and started at the Sportsman, Tottenham Court Road.
After 3 months, I was transferred to the Casanova in Grosvenor street Mayfair.
In 1991 the Casanova closed, and we moved to Les Ambassadeurs Club Park Lane.
Skills
- Dealing/Inspecting: Roulette, Blackjack, Baccarat, Punto Banco, and Three Card Poker
- Guest Profiling & Personalisation: Highly skilled at anticipating and meeting the needs of VIP and discerning guests
- Customer Service: Exceptional ability to deliver professional, discreet, and memorable guest experiences
- Professionalism & Teamwork: Well-presented, self-motivated, collaborative, and adaptable team player
- 5-Star Experience: Extensive experience in luxury environments, providing refined service to high-calibre clientele
- Regulatory Compliance: Confident in enforcing gaming regulations and resolving disputes calmly and professionally
- Attention to Detail: Keen eye for accuracy and operational excellence
- Problem Solving & Flexibility: Strong problem-solving skills; adaptable and responsive to changing circumstances
Timeline
VIP Host
London Eye
2025.05 - Current
Fun Casino Dealer (Freelance)
Events Companies
2007.12 - 2026.02
Dealer/Inspector
Grand Casino Locarno
2003.08 - 2006.11
Inspector
Casino St. Moritz
2002.11 - 2003.08
Dealer/Inspector
Les Ambassadeurs Club
1991.06 - 2002.10
Trainee Croupier / Sportsman / Casanova
London Clubs International
1989.02 - 1991.06