Maria Nadrowska
Ipswich ,Suffolk
Summary
Detail-oriented Barista excels in fast-paced coffee shop. Skilled at making specialty coffee and tea drinks, creating attractive product displays and contributing to safe and welcoming cafe environment. Extensive knowledge of coffee brewing procedures and customer service.
Overview
20
20
years of professional experience
Work history
Psychotherapist(people with mental health issues)
Voluntary job on a street London Barking
London
2025.07 - 2025.08
- Communicated with clients to schedule appointments and coordinate care.
- Recommended possible treatments and solutions to manage problems.
- Enhanced self-awareness with psychoanalytic techniques.
Barista/Supervisor
Costa( Compass Group)
Ipswich, Suffolk
2023.03 - 2025.06
- Fostered team spirit through regular team meetings, enhancing overall performance.
- Implemented promotional campaigns successfully, driving increase in sales volume without specific numbers mentioned.
- Handled customer complaints promptly, resulting in improved client relations over time.
Customer service advisor
Woven ( for Molton Brown)
Ipswich , Suffolk
2022.10 - 2023.03
- Enhanced brand loyalty, provided excellent service at all times.
- Handled high volume of calls daily for faster issue resolution.
- Implemented new protocols for efficient complaint management.
Shop assistant
Aldi
Ipswich , Suffolk
2014.03 - 2022.08
- Greeted every customer warmly, promoting friendly atmosphere.
- Handled cash register efficiently, ensuring accurate transactions.
- Improved product visibility with strategic shelf arrangements.
Coffee barista
Coffeelink
Ipswich , Suffolk
2013.04 - 2014.03
- Managed cash transactions accurately to ensure financial integrity.
- Exhibited excellent multitasking skills, handling multiple orders simultaneously.
- Adapted quickly to high-pressure situations, ensuring prompt service delivery.
Production operative
Phillips Avent
Glemsfofd, Suffolk
2007.11 - 2013.03
- Collaborated on problem-solving tasks for improved workflow efficiency.
- Prepared reports detailing production performance against targets.
- Handled raw materials, prepared for production process.
Assistant manager
Jysk Furniture Shop Poland
Wroclaw, Poland
2005.10 - 2007.04
- Handled stock control duties diligently preventing overstocking or shortages.
- Increased staff productivity by providing comprehensive training programmes.
- Maintained high standards of store cleanliness, enhancing shopping experience for customers.
Education
A-Levels - Cambridge ESOL Entry Level Certification
Suffolk College
Ipswich 07.2008
Master of Business Administration - Marketing and Management
University of Economics
Wroclaw09.2006
Bachelor of Business Administration - Psychology of Management
University of Business Management
Wroclaw06.2003
A-Levels - Economy
Economic High School
Wroclaw09.2000
Skills
- Handling difficult customers
- Knowledge of coffee beans
- Product displaying
- Constructive feedback
- Efficient time management
- Latte art creation
- Espresso preparation
- Cash handling
- Customer Service
- Visual merchandising
- Quality Control
- Conflict Resolution
- Supervisory leadership
- Staff mentoring
Languages
English
Advanced
C1