Maria McEvoy
Belfast,Antrim
Summary
Energetic team-member with strong leadership and team-building skills. Proven track record in boosting sales in retail, enhancing customer satisfaction, and streamlining store operations. Experience at working in other stores in area. Brings positive impact to store performance and team morale. Effective at working in fast paced environment especially at busy store rushes. Exceptional time keeping and overall positive attitude towards work.
Overview
8
8
years of professional experience
Work History
Secure Area Operative (ATM Processor)
Pivotal Sec Plus
Belfast
09.2025 - Current
- Counted and verified cash in safe at start and end of day.
- Managed large cash sums, maintaining secure, visible accountability throughout processing.
- Reduced misplacement risk by packing cash into correct cassettes, then sealing.
- Double-check cash and cassette handling using signed-off sheets for records.
- Improved accuracy by spotting discrepancies and reporting issues to supervisor.
- Logged scanned ATM details into work system, supporting smooth delivery workflows.
- Followed company security protocols and procedures.
- Improved workspace readiness by keeping areas clean, tidy, and organised daily.
- Picked up additional tasks to aid the team.
- Monitored team members through live CCTV feeds in exit areas to ensure security.
Retail Supervisor
B&M Retail
Belfast
04.2018 - 09.2025
- Oversaw daily operations on the shop floor and in cash office roles.
- Managed staff responsibilities to ensure efficient task completion.
- Engaged professionally with customers, addressing inquiries and resolving issues.
- Searched for products for customers at other stores.
- Managed overrides on price checks as necessary.
- Handled refund and exchange processes effectively.
- Identified fraud returns of transactions.
- Executed cash office operations, including till closures, safe counts, and daily reports.
- Managed cash handling processes, ensuring accuracy in deposits and collections.
- Utilised software for ordering change and coordinating banking transactions.
- Served as designated key holder, responsible for opening and closing store operations.
- Operated CCTV footage to enhance security measures.
- Conducted regular red route walks to identify and prevent loss.
- Reacted promptly to tagging gates, facilitating recovery of stolen products.
- Demonstrated exceptional timekeeping by consistently attending shifts, and always accepting any optional overtime.
Education
GCSEs -
Trinity College (originally Little Flower)
Belfast2016
OCR Level 2 Cambridge Technical Diploma in Media
Belfast Metropolitan College
Belfast2017
BTEC Level 3 Extended Diploma in Creative Media Practice
Belfast Metropolitan College
2021
Skills
- Customer service
- Attention to detail
- Team leadership
- Loss prevention
- Retail software applications
- Cash handling
- Banking transactions
- Refund processing
- Security operations
- Time management
- Fraud detection
- Security awareness
- Store opening and closing
- Staff supervision
- Shop floor management
- Cash handling accuracy
- Written and verbal communication
- Retail staff training and development
- Key holder coverage
- Stock loss prevention techniques
- Payroll processing
- Shoplifting prevention techniques
Timeline
Secure Area Operative (ATM Processor)
Pivotal Sec Plus
09.2025 - Current
Retail Supervisor
B&M Retail
04.2018 - 09.2025
GCSEs -
Trinity College (originally Little Flower)
OCR Level 2 Cambridge Technical Diploma in Media
Belfast Metropolitan College
BTEC Level 3 Extended Diploma in Creative Media Practice
Belfast Metropolitan College