Isabelle Leese
Eltham,City of London
Summary
Organised Manager accomplished in optimising office performance. Manages resources and work flow. Collaborates with employees and peers to implement continuous improvements to systems.
Experienced in administrative work and client support. Dedicated to team efficiency, and strict compliance with regulations. Skilled in diary coordination, office organisation and communications for well-rounded support. Plans meticulously and methodically for timely task delivery. Communicates and delegates confidently to maintain productive team environments.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
Work history
Dual Site Dental Practice Manager
White & Co.
London
03.2019 - Current
- Monitored and evaluated performance of practice, suggesting improvements to save on operating cost.
- Conferred with suppliers of goods and services, security personnel and pharmaceutical representatives on behalf of practice.
- Managed procurement of practice equipment, supplies and services, consistently meeting budget targets.
- Maintained accounting systems for all income, expenses and allocations.
- Arranged duty and holiday rotations, liaising with staff to provide satisfactory cover for same.
- Oversaw practice communications and collateral with accurate, most up-to-date patient information.
- Oversaw and developed effecient appointments system, reducing patient wait times.
- Facilitated smooth practice operations, making arrangements for practice equipment maintenance to minimise malfunctions.
- Coordinated regular staff meetings and performance reviews to meet practice objectives.
- Developed and maintained practice insurance policies in liaison with insurers and professional advisers.
- Collaborated with professional HR advisors for non-routine personnel queries.
- Participated in interviewing, hiring and orientation of new staff, securing top talent to meet practice needs.
- Communicated agreed practice policy to staff and introduced systems for support.
- Acted as practice complaints officer, taking, recording and investigating complaints and recommending remedial actions.
- Interacted with and addressed patients complaints, finding mutually beneficial solutions.
- Performed payroll duties and made appropriate returms to HMRC and Health Services Superannuation Scheme.
- Complied with and maintained knowledge of government legislation and regulations.
- Prepared practice for any external compliance inspection.
- Coordinated and approved annual leave and long service leave for non-medical staff.
- Prepared meaningful and timely financial reports as required by principals.
Qualified Dental Nurse
Cavity Dental Staff LTD.
London & Kent
11.2016 - 03.2019
- Locum nursing for numerous dental practices across South london & Kent
- Maintained up to date patient records, registering medical data using various softtwares such as Software of Excellence & R4.
- Managed stock of dental supply
- Facilitated smooth day to day running of practice, assisting with receptionist duties such as patient scheduling, billing and general diary organisation.
- Maximised dentist's productivity by completing preparatory work for dental surgeries.
- Maintained a clean, sterile practice environment to ensure patient and staff safety.
- Educated patients on postoperative dental care to accelerate the healing process.
- Answered client queries regarding charges and payment options.
- Correctly prepared relevant dental instruments and equipment for accurate, timely treatment procedures.
- Provided excellent patient care from arrival to treatment completion.
- Prioritised patient comfort, maximising client retention and satisfaction.
- Accurately and efficiently decontaminated and sterilised dental devices for continued hygiene compliance.
- Worked with dentists during permanent and temporary restorative procedures, including fillings, crowns and bridges.
- Carried out varied chairside support procedures while keeping patients calm and comfortable.
- Welcomed patients, explaining dental procedures and answering questions to ease anxiety.
Education
GCSEs -
Eltham Hill Technology College
London 09.2006 - 07.2009
National Extended Dimploma - Sport & Excercise Sciences
London South East College
09.2010 - 07.2013
Higher National Diploma - Dental Nursing
Temp Dent
London 03.2014 - 09.2016
Skills
- CQC compliance knowledge
- Patient complaint management
- Practice development plans
- Practice Management Systems (PMS) training
- Records management
- DBS checked
- GDPR compliance knowledge
- Staff training
- Active GDC registration
- Up to date CPD & PDP
- Staffing schedules
- Process improvement techniques
- KPI and goal management
- Payroll management
- Motivational leadership style
- Workflow planning
- Data entry
- Employee management
- Policy and procedure modification
- Microsoft Office expertise
Languages
English
Fluent
French
Upper intermediate
Timeline
Dual Site Dental Practice Manager
White & Co.
03.2019 - Current
Qualified Dental Nurse
Cavity Dental Staff LTD.
11.2016 - 03.2019
Higher National Diploma - Dental Nursing
Temp Dent
03.2014 - 09.2016
National Extended Dimploma - Sport & Excercise Sciences
London South East College
09.2010 - 07.2013
GCSEs -
Eltham Hill Technology College
09.2006 - 07.2009
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