Maria Mac Gregor
London
Summary
Dedicated graduate student with international customer service experience pursuing a master’s degree at Kingston University School of Business. Proficient in four languages and adept at various tasks. Committed to continuous growth and enhancing professional value for employers.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front of House Staff Member
The George IV
London
06.2024 - 09.2024
- Ensured compliance with health and safety regulations in the restaurant.
- Followed up with customers after their meal to ensure satisfaction.
- Explained menu items, took orders and delivered food courses according to instruction.
- Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
- Processed customer payments accurately and efficiently.
Dessert Maker
The Cheesecake Factory
San Diego
06.2023 - 09.2023
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Prepared all coffee- and milk-based drinks as a Barista.
- Finished baked goods with glazes, icings and other toppings.
Server and Barista
Le Parfait Paris
San Diego
03.2023 - 07.2023
- Operated POS terminals to input orders, split bills and calculate totals.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
English Teaching Assistant
TAPIF
09.2022 - 05.2023
- Developed and taught English language lessons to over 100 pupils, aged 6 to 11.
- Helped create an interactive atmosphere in the classroom through games, activities, and other methods.
- Assisted teachers in the preparation of course materials for classes.
Deli Associate
Mona Lisa Italian Foods
San Diego
06.2022 - 07.2022
- Operated slicers, scales, wrappers, grinders, and other equipment to prepare food items for sale.
- Prepared sandwiches according to customer specifications.
Sales Representative
Black Bear Travel
01.2022 - 05.2022
- Generated new sales leads through social media.
- Utilized CRM software tools to track progress of each sale cycle stage.
- Maintained accurate records of all sales, inventory and prospecting activities in Excel.
Sales Associate
LG Retail Enterprises
04.2021 - 12.2021
- Processed transactions using a point-of-sale system.
- Handled customer complaints in a professional manner.
- Conducted inventories on a regular basis to track stock levels.
- Assisted customers with product selection, sizing and styling.
Education
Master of Science - International Business Management
Kingston University
London, United Kingdom 09-2026
Bachelor of Arts - International Relations
ITESO
Guadalajara, Mexico07.2022
Diplôme D’Études Politiques (DEP) - Political Science And Government
Institut D'Études Politiques D'Aix-en-Provence
Aix-en-Provence, France , France12.2019
Skills
- Retail
- Microsoft Office (Excel, Word, PowerPoint)
- Customer service in English, Spanish and French
- CRM
- POS
- Social Media
- Visual Merchandising
- Health and Safety Compliance
- Language instruction
- Public Policy Research
- Cake and Pastry Decoration
Languages
- English - Native speaker
- Spanish - Native speaker
- French - Fluent
- Italian - Proficient
Certification
- Diplôme de Pâtisserie - Le Cordon Bleu London - June 2024
- The Political Economy of Public Policy (Summer Program) - London School of Economics - July 2021
- Teacher of English as a Foreign Language (TEFL) - International TEFL Academy - July 2020
- CPR - American Red Cross - June 2022
- DELF Level B2 - Alliance Française - June 2019
Timeline
Front of House Staff Member
The George IV
06.2024 - 09.2024
Dessert Maker
The Cheesecake Factory
06.2023 - 09.2023
Server and Barista
Le Parfait Paris
03.2023 - 07.2023
English Teaching Assistant
TAPIF
09.2022 - 05.2023
Deli Associate
Mona Lisa Italian Foods
06.2022 - 07.2022
Sales Representative
Black Bear Travel
01.2022 - 05.2022
Sales Associate
LG Retail Enterprises
04.2021 - 12.2021
Master of Science - International Business Management
Kingston University
Bachelor of Arts - International Relations
ITESO
Diplôme D’Études Politiques (DEP) - Political Science And Government
Institut D'Études Politiques D'Aix-en-Provence
- Diplôme de Pâtisserie - Le Cordon Bleu London - June 2024
- The Political Economy of Public Policy (Summer Program) - London School of Economics - July 2021
- Teacher of English as a Foreign Language (TEFL) - International TEFL Academy - July 2020
- CPR - American Red Cross - June 2022
- DELF Level B2 - Alliance Française - June 2019
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