Mustafa Mahmood
Student
London,ENG
Summary
Strong-minded and hardworking individual with a proven track record of providing attentive and professional customer service in fast-paced work environments. Highly skilled in accurate money handling and payment processing. Effective communicator with a wealth of experience assisting numerous customers, successfully turning potentially stressful situations into positive experiences. Thrives under pressure and excels in busy environments. Possesses a practical approach, positive attitude, and a constant drive to learn and improve. Available for both full-time and part-time employment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front of House Staff Member
Popeyes
04.2024 - 05.2024
- Strengthened relationships with regular clientele through personalized interactions and attention to their preferences, fostering a sense of community within the establishment. Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Collaborated with back-of-house staff to ensure seamless coordination between kitchen operations and guest service. Maintained a well-stocked, organized front-of-house workspace for optimal functionality during peak hours.
- Assisted in building a positive workplace culture through proactive communication, teamwork, and constructive feedback among colleagues. Elevated overall guest experience by skilfully handling special requests and accommodating individual needs whenever possible.
retail assistant (temp contract)
card factory
10.2022 - 12.2022
- As a Retail Assistant i provided excellent customer service, answering inquiries, and offering product recommendations
- Point of Sale is another thing i did it involved accurately processing transactions, handling various payment methods, and managing organized shelves with a focus on inventory
- Collaboration and Adaptability was a nessessary skill that i learned i had to work with the team for smooth store operations, contributing to loss prevention, addressing customer concerns, and assisting in creating visually appealing store layouts.
office clerk
Livingstone healthcare
06.2022 - 09.2022
- Answered incoming phone calls, sorted, distributed, and sent mail correspondence, which would take up a vast amount of my time during the day.
- Verified and logged information for responding to customer inquiries to track service delivery and staff performance, which required me to handle a lot of multitasking.
- Retrieved and checked files and records to answer requests for information in a calm and professional manner, while still dealing with any carers that came into the office and needed a helping hand.
- Reduced errors in data entry tasks by implementing a thorough proofreading system before submission.
- Streamlined document preparation by effectively utilizing software tools, such as Microsoft Office Suite, for drafting reports, presentations, and spreadsheets. Upheld strict confidentiality standards when handling sensitive client or company information in both digital formats and hard-copy documents.
customer service advisor
barclays
4 2017 - 5 2017
- I had to help customers shadow the cashier, inform customers about how to operate certain things. I learned about banks themselves and what you can and cannot do. I learned how to operate and use the facilities.
- I also learned about very niche things, like how much you can withdraw per day, how to apply for mortgages, and even what would be red flags for potential fraud activity. Learning all these small, yet important things taught me what kind of place a bank is and how to work at the place itself.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Collaborated with team members to achieve monthly targets and improve overall performance. Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without the need for escalated support.
Education
Level 2 Studies -
George Mitchell Secondary School
04.2001 -
BTEC Level 3 Extended Diploma - Enterprise And Entrepreneurship
Sir George Monoux College
04.2001 -
Undergraduate Degree - Business Management
Queen Mary University of London
04.2001 -
Bachelor of Arts - Advertising
University of East London
04.2001 -
Skills
Stock management
Office management
Upselling (Retail environment)
Problem-solving abilities
Customer Service
Call Management
Certification
12/01/2017, Jack Petchy Foundation Award
Ethnicity
British Pakistani
Personal Information
Gender: Male
Languages
English
Native language
patwari
Advanced
C1
Urdu
Intermediate
B1
References
- Richard, Livingstone Healthcare, livingstonehealthcareltd@gmail.com
- Mary, Card Factory, CFonline@cardfactory.co.uk
Timeline
Front of House Staff Member
Popeyes
04.2024 - 05.2024
retail assistant (temp contract)
card factory
10.2022 - 12.2022
office clerk
Livingstone healthcare
06.2022 - 09.2022
Level 2 Studies -
George Mitchell Secondary School
04.2001 -
BTEC Level 3 Extended Diploma - Enterprise And Entrepreneurship
Sir George Monoux College
04.2001 -
Undergraduate Degree - Business Management
Queen Mary University of London
04.2001 -
Bachelor of Arts - Advertising
University of East London
04.2001 -
customer service advisor
barclays
4 2017 - 5 2017
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