Diana Bashynska
High Wycombe
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
Work History
Learning Support Assistant
Prestwood Junior School
09.2022 - 02.2023
- Complied with policies regarding mandatory reporting, confidentiality and data protection.
- Supported lead teacher in lesson planning and learning activities.
- Completed clerical duties such as photocopying, typing and document filing to assist faculty throughout each workday.
- Studied and implemented various strategies in each classroom to meet needs of each student.
- Provided detailed feedback to teachers and parents regularly regarding individual student progress.
- Supported students in the use of technology to enhance their learning.
Teacher
Separate Structural Subdivision „Starobilsk Professional College of the State Institution „
12.2018 - 02.2022
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Supported student physical, mental, and social development using classroom games and activities.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Graded and evaluated student assignments, papers, and course work.
- Participated in parent teacher conference to discuss developments of students and increase support.
- Advised and counseled students to help them develop skills and knowledge required to succeed.
- Supported student teachers by mentoring on classroom management, lesson planning, and activity organization.
- Registered student progress and attendance on database to enable tracking history and maintain accurate records.
- Created and developed lesson plans to meet students' academic needs.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Created lessons and online testing materials to facilitate remote learning.
Sales Assistant
Blue Ocean
06.2016 - 09.2016
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Customer Service Specialist
Star-Net
12.2014 - 11.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Maintained and managed customer files and databases.
- Updated account information to maintain customer records.
Education
Master's Degree - English Language And Literature
Luhansk Taras Shevchenko National University
Starobilsk, Luhansk Region, Ukraine01.2020
Bachelor of Secondary Education, English Teacher - Education
Luhansk Taras Shevchenko National University
Starobilsk, Luhansk Region, Ukraine06.2018
Bachelor of Science - Physics, Mathematics And Information Technologies
Luhansk Taras Shevchenko National University
Starobilsk, Luhansk Region, Ukraine06.2016
Skills
- Team Collaboration
- Archival Processing
- Study Support Materials
- Administrative Updates
- Document Coordination
- Information Technology
- Active Listening
- Invoice Preparation and Processing
- Document Control
- Problem-Solving Ability
- Microsoft Word
- Microsoft PowerPoint
Languages
Ukrainian, Russian
Native language
English
Advanced
C1
Timeline
Learning Support Assistant
Prestwood Junior School
09.2022 - 02.2023
Teacher
Separate Structural Subdivision „Starobilsk Professional College of the State Institution „
12.2018 - 02.2022
Sales Assistant
Blue Ocean
06.2016 - 09.2016
Customer Service Specialist
Star-Net
12.2014 - 11.2015
Master's Degree - English Language And Literature
Luhansk Taras Shevchenko National University
Bachelor of Secondary Education, English Teacher - Education
Luhansk Taras Shevchenko National University
Bachelor of Science - Physics, Mathematics And Information Technologies
Luhansk Taras Shevchenko National University
Similar Profiles
Mikoto HoriMikoto Hori
Volunteer at Junior High School Night School ProgramVolunteer at Junior High School Night School Program
Wincate NgariWincate Ngari
Receptionist at Kingsway College School, Junior SchoolReceptionist at Kingsway College School, Junior School
Suzy Ferrari-NugentSuzy Ferrari-Nugent
School Clerk at Maidu Elementary School/Cavitt Junior High SchoolSchool Clerk at Maidu Elementary School/Cavitt Junior High School
MAC HEKEMAC HEKE
Heavy Vehicle Operator at Tonkin Gap Alliance (Mass)Heavy Vehicle Operator at Tonkin Gap Alliance (Mass)
Govindaraj ArumugamGovindaraj Arumugam
Store Manager at Dulux Decorator CentreStore Manager at Dulux Decorator Centre