Margaret Hyland
London
Summary
Reliable customer-focused professional with extensive experience in domestic services, commercial cleaning, and property support. Highly organized and punctual, consistently trusted to work independently and collaboratively within teams. Proven ability to enhance client satisfaction and maintain high service standards.
Overview
28
28
years of professional experience
Work history
Housekeeper & Child Support
Mary Cupples
London
1998.03 - Current
- Maintain high-standard domestic cleaning and household upkeep across private homes.
- Keep cleanliness, hygiene, and organisation consistently in living spaces.
- Supervise children safely and attentively throughout daily activities.
- Prepare meals and snacks aligned with dietary requirements.
- Support daily routines while providing play, babysitting, and overnight care.
- Work independently and complete tasks with minimal supervision.
- Ran errands as needed contributing to smooth household operations.
- Shopped for groceries regularly, ensuring sufficient food supplies at home.
- Laundered and ironed clothes, promoting appearance of cleanliness.
- Provided exceptional care to household pets, resulting in contented animals.
Office & Residential Cleaner
Catholic Children's Society
London
2015.01 - Current
- Clean office premises and private judicial residences using approved cleaning methods.
- Maintain high hygiene and cleanliness standards during daily service visits.
- Handle confidential home and office areas with discretion and professionalism.
- Performed routine checks on cleaning supplies inventory to avoid running out of key items.
- Contributed to improved health standards with meticulous kitchen cleaning routines.
- Secured premises at end of shift, ensuring safety of all areas.
- Took on additional responsibilities during staff shortages demonstrating flexibility and commitment.
Nursery cleaner
St Marks Stay & Play - Catholic Children's Society
London
2015.01 - 2021.01
- Kept communal areas tidy and well-organised for optimal functionality.
- Assisted with seasonal deep cleans, contributing towards fresher environment after periods of heavy use.
- Ensured customer satisfaction by addressing specific requests or concerns promptly.
- Responded swiftly to emergency situations requiring immediate cleanup to minimise disruption.
Dog walker
A Hobby
London
2016.06 - Current
- Cleared dog waste during walks to keep public spaces tidy.
- Delivered consistent dog walking services to meet client satisfaction goals.
- Managed safe pet routines during walks to reduce risks.
- Followed owner instructions closely to provide personalised care during every visit.
- Handled home access and keys responsibly for scheduled walks and overnight stays.
Babysitter
Bubble
London
2021.09 - Current
- Ensured child safety during indoor and outdoor activities for peace of mind of parents.
- Assisted in developing reading skills through storytelling sessions promoting love for books among kids.
- Maintained healthy eating habits by preparing nutritious meals and snacks.
- Received positive feedback from parents due to exceptional babysitting service provided consistently.
- Built strong relationships with families through trust and outstanding communication skills resulting in long-term babysitting contracts.
Skills
- Excellent customer service and communication
- High standards of cleanliness and presentation
- Time management and reliability
- Teamwork and independent working
- Health & safety and hygiene awareness
- Trustworthy
- Able to work efficiently to deadlines
- Basic computer literacy
- Child safety awareness
Affiliations
- Dog walking
- Spending time with family & friends
- Visiting new places and being outdoors
References
References available upon request.
Timeline
Babysitter
Bubble
2021.09 - Current
Dog walker
A Hobby
2016.06 - Current
Office & Residential Cleaner
Catholic Children's Society
2015.01 - Current
Nursery cleaner
St Marks Stay & Play - Catholic Children's Society
2015.01 - 2021.01
Housekeeper & Child Support
Mary Cupples
1998.03 - Current