Maree Williamson-Lay

Conducting brief career hiatus to evaluate and refine skills by pursuing supplementary training, aiming to augment existing capabilities and advance into Service Delivery/Project Management roles.

• Executed global asset processes, policies, and lifecycle governance.
• Collaborated with infrastructure teams to manage supplier relationships and enhance operational capabilities.
• Led ServiceNow AMDB build-out while overseeing data migration activities.
• Introduced structured stock cycles and monitored capital expenditure across global teams.
• Redesigned workflows to resolve audit findings and implemented necessary interim tooling.
• Streamlined internal processes, significantly improving productivity.
• Presented performance outcomes to stakeholders, pinpointing opportunities for enhancement.
• Accurately budgeted and forecasted to facilitate effective financial planning.

• Elevated ITAM maturity from 1.0 to 2.7 through strategic programme leadership.
• Designed governance frameworks, completing major audits on schedule.
• Managed global asset estate, ensuring compliance with vendor requirements.
• Facilitated BAU transition for ServiceNow HAM Pro implementation.
• Developed financial models to manage £4.2M operational budget effectively.
• Streamlined processes to enhance productivity across teams.
• Oversaw third-party support teams, aligning service delivery with KPIs.
• Led team in executing daily project and BAU activities against measurable KPIs.

• Directed SAM service division across 10 vendors, managing over 727,000 licences.
• Established governance frameworks across Networks and IT to enhance compliance.
• Oversaw consultants to transition original project into business-as-usual operations.
• Ensured adherence to service delivery and KPIs outlined in contractual agreements.
• Led high-risk audit recovery, mitigating potential exposure of £600K.
• Managed enterprise agreements, achieving notable cost optimisations.
• Delivered tasks within tight deadlines while ensuring accuracy.
• Applied critical thinking to analyse issues and implement effective solutions.
• 
  

• Oversaw software portfolio exceeding £20M, ensuring timely project delivery across all initiatives.
• Deployed Snow License Manager for MOD and Police, improving resource tracking efficiency.
• Delivered compliance and audit coordination while implementing service enhancements.
• Resolved client issues through effective project execution in collaboration with stakeholders.
• Executed tasks within tight deadlines, upholding high-quality standards throughout.
• Applied critical thinking to analyse challenges and develop effective solutions.
• Managed daily operations to maintain elevated productivity levels across teams.
• Ensured product and service delivery aligned with contractual agreements and expectations.

• Managed software and telecom budgets, ensuring timely renewals and provisioning.
• Oversaw daily operations to maintain high productivity levels.
• Collaborated with consultants to implement Snow License Manager for compliance with licensing standards.
• Supported O365 rollout to strengthen vendor relationships and enhance operational efficiency.
• Delivered exceptional customer service through proactive engagement and problem-solving.
• Applied critical thinking to analyse issues and implement effective solutions under tight deadlines.

• Managed high-risk projects, ensuring strict compliance with regulations.
• Executed desktop transformation and product rationalisation initiatives to optimise resources.
• Delivered products and services in accordance with contracts and agreements.
• Facilitated team meetings to foster collaboration and improve productivity.
• Implemented data security measures to protect sensitive information.
• Conducted training sessions to enhance staff skills and capabilities.
• Contributed to Cable & Wireless transition while adhering to project parameters.
• Ensured compliance and mitigated risks throughout all project lifecycles.