Marcus Wetherall
Ventnor,Isle of Wight
Summary
I am in Upper Sixth and sitting my A levels (Maths, Economics & Biology) at Portsmouth Grammar School. I am reliable and well-presented. I drive, have my own car and am reliable. I have fine dining and bar experience, and generally really enjoy customer interactions and enhancing customer experience.
I am looking for a full-time waiter role (or bar work) commencing after my last A level exam on 18 June through to mid-September before I go to University. I enjoy my current job at RT Café & Grill but after two years, I would like to experience a new opportunity. I have eaten at The George several times and know first hand you have an excellent menu.
Overview
4
4
years of professional experience
15
15
years of post-secondary education
Work history
Waiter
RT Cafe Grill
Ryde, Isle of Wight
2024.06 - Current
- Warmly greet guests upon arrival to create welcoming atmosphere.
- Develop good interpersonal skills to interact with a more refined customer base.
- Learn to read customers better to be able to tailor appropriate food/drink recommendations.
- Promptly attend to queries and requests by listening empathetically and offering solution, resulting in enhanced customer satisfaction.
- Regularly communicate with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Work under pressure in a fast paced environment especially in the pre Christmas period and in the summer season. Adapting quickly to cater for increased outside seating on better weather days.
- Maintain knowledge of menu items, leading to accurate order taking. Inform customers regarding ingredients used to address allergy and dietary issues.
- Consolidate table maintenance and managing multiple tasks to ensure efficiency.
- Ensure cleanliness of restaurant area during each shift and after closing.
- Maintain professional appearance throughout shifts, reflecting positively on establishment image.
- Provide friendly and courteous personalised service, enhancing customer experience and increasing the possibility of repeat business.
Waiter, kitchen assistant, dishwasher
Tradewinds Beach Cafe
Lake, Isle of Wight
2022.04 - 2024.02
- In the first year (2022) being my first job, I assisted back of house washing all used kitchen cookware and cups, plates, glasses etc to ensure the kitchen and front of house could operate smoothly.
- Learned to work under pressure as some days were extremely busy due to good weather and the beach location.
- Worked as a team with different age groups and backgrounds.
- Was given the responsibility to count and calculate the weekly pooled tips for each staff member evidencing I am trustworthy and of good character.
- In the second year (2023) I waited tables, took orders, delivered food/drink and cleared tables. At weekends evenings, I was often the only waiter responsible for all tables.
- Developed confidence interacting with the customers and providing a friendly efficient customer experience.
Education
GCSEs - Grade 8 in Maths & English Language (and 7 further GCSE's)
Ryde School
Ryde 2010.09 - 2024.07
Level 2 Food safety and hygiene qualification - Cooking
Ryde School
Ryde, Isle of Wight 2023.09 - 2024.07
Skills
- Friendly disposition
- Well presented & well spoken
- Fine dining experience
- Dining room setup
- Bartending
- Good interpersonal skills
- Empathy towards customers
- Complaint handling
- Positive and approachable
- Efficient under pressure
- Punctuality
- Food hygiene protocol
- Trustworthy
Affiliations
- Scuba diving - I have the PADI open water and advanced diving qualifications
- Golf - I am a bit of a beginner but picking it up fast!
- I enjoy cooking in my own time.
Timeline
Waiter
RT Cafe Grill
2024.06 - Current
Level 2 Food safety and hygiene qualification - Cooking
Ryde School
2023.09 - 2024.07
Waiter, kitchen assistant, dishwasher
Tradewinds Beach Cafe
2022.04 - 2024.02
GCSEs - Grade 8 in Maths & English Language (and 7 further GCSE's)
Ryde School
2010.09 - 2024.07