marco west
Great Missenden
Summary
Results-driven Estate Agent utilising developed sales and negotiation techniques to consistently hit sales targets. Offering outstanding customer service through comprehensive market expertise, exceptional communication and seamless transaction management, developing a first-class company reputation.
Driven Estate Agent with 35 years of experience generating profitable sales to timely completion. Working tirelessly to provide exceptional customer service throughout all buying and selling processes for high levels of customer satisfaction and continued smooth company running.
Overview
39
39
years of professional experience
5
5
years of post-secondary education
Work history
Sales Manager
Tim Russ & Co
Beaconsfield, Buckinghamshire
04.2016 - Current
- Exceeded sales goals and improved profitability by developing sales strategies and business plans according to market trends.
- Carefully managed communication between buyers, sellers and solicitors to optimise completion speed.
- Increased customer satisfaction ratings, addressing issues effectively for speedy resolution.
- Handled day-to-day customer sales queries, swiftly providing answers and resolving problems for continued satisfaction.
- Provided expert purchasing advice to prospective buyers in line with client objectives.
- Led sales negotiations, consistently trying to achieve the best possible sales price.
- Professionally represented sellers in complex negotiation with prospective buyers.
- Answered phone calls and emails from potential and existing customers.
Sales Director
JNP Estate Agents
Prestwood, Buckinghamshire
02.2010 - 03.2016
- Carried out market appraisal on all property types for the office
- Provided expert purchasing advice to prospective buyers in line with client objectives.
- Carefully managed communication between buyers, sellers and solicitors to optimise completion speed.
- Collated detailed property information and organised photo shoots.
- Coordinated appointments with prospective buyers to showcase houses and plots.
- Showed residential properties and explained features, value and benefits of available homes.
- Monitored the day-to-day running of the office and managing staff members
Partner
Wynyard-Wright & Ellis
Prestwood, Buckinghamshire
05.2002 - 01.2010
- Handled day-to-day customer sales queries, swiftly providing answers and resolving problems for continued satisfaction.
- Contributed to the day-to-day running of the business
- carried out market appraisals on a day-to-day basis
- Provided expert purchasing advice to prospective buyers in line with client objectives.
- Carefully managed communication between buyers, sellers and solicitors to optimise completion speed.
- Led sales negotiations, consistently trying to achieve the best possible sales price.
Assistant Manager
The Frost Partnership
Chalfont St Peter, Buckinghamshire
07.1998 - 05.2002
- Handled day-to-day customer sales queries, swiftly providing answers and resolving problems for continued satisfaction.
- Provided expert purchasing advice to prospective buyers in line with client objectives.
- Managed sales viewings effectively and efficiently to maximise potential sales opportunity for swift vendor success.
- Handled day-to-day customer sales queries, swiftly providing answers and resolving problems for continued satisfaction.
- Carefully managed communication between buyers, sellers and solicitors to optimise completion speed.
- Carry out market appraisals
Senior Sales Negotiator
JNP Estate Agents
Hazlemere, Buckinghamshire
09.1994 - 04.1998
- Handled day-to-day customer sales queries, swiftly providing answers and resolving problems for continued satisfaction.
- Provided expert purchasing advice to prospective buyers in line with client objectives.
- Managed sales viewings effectively and efficiently to maximise potential sales opportunity for swift vendor success.
- Carefully managed communication between buyers, sellers and solicitors to optimise completion speed.
- Carry out market appraisal
Senior Sales Negotiator
Halifax Property Services
High Wycombe, Buckinghamshire
06.1989 - 08.1994
- Handled day-to-day customer sales queries, swiftly providing answers and resolving problems for continued satisfaction.
- Provided expert purchasing advice to prospective buyers in line with client objectives.
- Managed sales viewings effectively and efficiently to maximise potential sales opportunity for swift vendor success.
- Monitored sales trends and demographics to offer clients expert sales advice.
- Carry out market appraisals
Sales Negotiator
Mann & Co
Slough, Berkshire
09.1987 - 08.1989
- Arranged and attended viewing appointments, facilitating future purchase offers.
- Liaised with vendors, buyers and applicants to obtain feedback on processes.
- Received, recorded and presented offers to vendors, confirming all offers in writing for traceability.
- Maintained regular contact with vendors, providing updates on sales chain developments to guarantee excellent relationships and generate repeat business opportunities.
Apprentice Toolmaker
Vogue Moulds
High Wycombe, Buckinghamshire
09.1984 - 07.1987
- Milled and planed metal to shape work pieces to prescribed dimensions and finish.
- Assembled parts to make and repair jigs, fixtures and gauges.
Education
St Bernards Catholic School
High Wycombe, Buckinghamshire 09.1979 - 06.1984
Skills
- Proven sales techniques
- Excellent conversion rate for listings
- In-depth South Buckinghamshire knowledge
- Target driven
- Excellent customer service
- Outstanding verbal and written communications
- Highly professional
Timeline
Sales Manager
Tim Russ & Co
04.2016 - Current
Sales Director
JNP Estate Agents
02.2010 - 03.2016
Partner
Wynyard-Wright & Ellis
05.2002 - 01.2010
Assistant Manager
The Frost Partnership
07.1998 - 05.2002
Senior Sales Negotiator
JNP Estate Agents
09.1994 - 04.1998
Senior Sales Negotiator
Halifax Property Services
06.1989 - 08.1994
Sales Negotiator
Mann & Co
09.1987 - 08.1989
Apprentice Toolmaker
Vogue Moulds
09.1984 - 07.1987
St Bernards Catholic School
09.1979 - 06.1984
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