Marcheza kidanemariam
London
Summary
Friendly and approachable, with a knack for creating positive customer experiences. Excellent at multitasking and maintaining composure under pressure. Clear and effective communicator, adept at building rapport with diverse clientele. Eager to contribute to collaborative a team environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Head cocktail waiter
Christopher American bar and Restaurant
London
02.2025 - Current
- Delivered meals and drinks with professionalism, ensuring timely service and high customer satisfaction.
- Maintained safe hygiene and food handling standards for full compliance.
- Greeted new customers, addressing initial inquiries and promptly taking drink orders.
- Greeted new customers, providing immediate seating assistance to enhance their dining experience.
- Supported colleagues during busy periods to ensure timely service, demonstrating strong teamwork and communication skills.
Head Wine Waiter
Davis wine bar
London
01.2024 - 02.2025
- Greeted new customers and offered immediate seating assistance.
- Assisted VIP guests with orders and requests, reinforcing venue standards.
- Helped bar staff prepare garnishes and restock inventory before service.
- Resolved customer complaints about wine selections, ensuring satisfaction and encouraging repeat visits.
- Assisted customers with special needs by providing tailored support and guidance.
- Recommended menu options tailored to allergies and preferences, enhancing dining experience.
- Maintained extensive knowledge of food, drinks and menus to answer customer queries.
- Resolved customer complaints to maintain satisfaction and business loyalty.
- Documented customer orders, calculated bills and processed payments.
Customer Sales Assistant
Zara
London
02.2023 - 01.2024
- Greeted customers warmly, advising on current promotions and providing guidance with product selections.
- Handled customer complaints with empathy and professionalism, providing tailored solutions that enhanced customer satisfaction.
- Processed sales transactions accurately, ensuring smooth handling of cash and card payments for a seamless customer experience.
- Maintained neat, clean, and organised shelves through effective visual merchandising to attract customer interest.
Education
GCSEs - Travel and tourism
Croydon College
CroydonSkills
- Customer service
- Clear communication
- Problem solving
- Team collaboration
- Teamwork
- Patience under pressure
- Calm demeanour
- Punctuality
- Positive and approachable
Languages
English
Proficient
C2
Certification
- [Area of certification] certified
- Level [Number] [Area of certification]
- [Area of study] certified
Timeline
Head cocktail waiter
Christopher American bar and Restaurant
02.2025 - Current
Head Wine Waiter
Davis wine bar
01.2024 - 02.2025
Customer Sales Assistant
Zara
02.2023 - 01.2024
GCSEs - Travel and tourism
Croydon College