Khalid Bilal
London
Summary
A highly, motivated individual with a professional and pro-active work ethic. 15 Years combined work experience in the retail, hospitality and voluntary sector alongside continuous education and training opportunities during that period.
Exceptional communication and strategic transferable skills highlight the capabilities and experiences of my professional development.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bartender, Cocktail Bartender, Wine waiter, Head Bartender
Indeed Flex
01.2020 - 01.2022
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed innovative ideas for seasonal cocktail menus that attracted new clientele while retaining regulars.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Online Picker
Sainsburys
01.2020 - 01.2022
- Worked independently to fulfil the orders in store for online shoppers/customers.
- Replaced items with alternative options when necessary to complete orders
- Achieved high accuracy rates with effective time management strategies when fulfilling multiple simultaneous orders.
- Supported coworkers during peak times, assisting in areas outside of primary role as needed for overall success.
Customer Service Assistant
Waitrose & Partners
10.2019 - 05.2020
- Monitored inventory levels to ensure adequate stock availability for customers' needs.
- Reduced wait times by efficiently managing multiple tasks simultaneously without compromising quality of service.
- Maintained up-to-date knowledge of product and service changes.
Customer Service Assistant
Wickes
11.2018 - 10.2019
- Managed timely and effective replacement of damaged or missing products.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Effectively addressed customer inquiries regarding product specifications, availability, pricing information, or other pertinent details.
- Enhanced customer satisfaction by efficiently managing inventory and ensuring product availability.
Education
Level 2 Certificate - S.I.A License
Capital City College Training
London2024
Level 3 - Counseling
NWLCT
London, United Kingdom2022
Award Level & Level 2 Certificate - Counseling
Haringey Adult Learning Service
London, United Kingdom2018
BA HONS Digital Screen Arts -
University for the Creative Arts
01.2011
Skills
- Customer Service
- Effective Communication
- Teamwork
- Problem Solving
- Data Analysis
- Stock Management
- Cash Handling
- Leadership
- IT Literacy
- Active Listening
- Counselling
Voluntary
- General Volunteer (CRISIS at Christmas) 2017 - 2022
Welcoming guests on arrival, interacting with guests, listening to guests empathically, serving hot food and drinks, assisting Team Leader with activities
- Crisis Skylight London - IT Homework Club Leader, 02/01/18, 04/30/18
Assisting and supporting learners with IT queries, regarding their homework, supervising the learners and working to support tutors
- Tower Hamlets Foodbank, 09/01/13, 08/31/14
Assisting in the warehouse by sorting through donations of food and household items, collecting donations from various churches, logistics, manual lifting and handling
Certification
- Level 2 in Door Supervision
- Level 2 Certificate in Understanding Behaviour that Challenges
- Level 2 Certificate in Emergency First Aid at Work
- Level 1 Certificate in Employability
- Level 2 Certificate in Understanding Climate Change and Environmental Awareness
- Level 2 Certificate in Counselling Skills
- Award Level in Counselling Skills
- Level 3 Diploma to HE – Film & Video
- GCSE Certificates including (Maths and English)
References
References Available Upon Request
Timeline
Bartender, Cocktail Bartender, Wine waiter, Head Bartender
Indeed Flex
01.2020 - 01.2022
Online Picker
Sainsburys
01.2020 - 01.2022
Customer Service Assistant
Waitrose & Partners
10.2019 - 05.2020
Customer Service Assistant
Wickes
11.2018 - 10.2019
Level 2 Certificate - S.I.A License
Capital City College Training
Level 3 - Counseling
NWLCT
Award Level & Level 2 Certificate - Counseling
Haringey Adult Learning Service
BA HONS Digital Screen Arts -
University for the Creative Arts
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