Marcel Badia Costafreda

• Enhanced customer satisfaction by efficiently managing outdoor requests.
• Helped fix issues and problems customers had by providing them with excellent customer service.
• Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.

• Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.

• Monitored food and beverage levels to satisfy customer needs.

• Created and maintained optimal communication chain, reducing guest dissatisfaction.

• Greeted and accommodated guests, building positive experience from first interaction.

• Motivated young tennis players to achieve their maximum potential.

• Instructed players on accurate game techniques to correct faults and mistakes.

• Strengthened organizational and time management skills by balancing volunteer commitments with personal responsibilities
• Helped with everyday responsibilities such as ironing clothes, working the tills and replacing items around the store