Mara Pralea
Glasgow,Lanarkshire
Summary
Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waiter with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.
Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations.
Friendly and enthusiastic Waiter adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work.
Multi-talented Waiter knowledgeable about food safety operations, best practices and compliance requirements. Able to easily work with small groups and large parties alike. Looking to take on demanding role with room for advancement.
Versatile Musical Theatre Actor with knack for bringing characters to life through powerful performances. Known for captivating audiences in lead roles across various acclaimed productions. Skillful in voice modulation, dance, and stage presence, consistently praised for enhancing overall production quality.
Energetic Musical Theatre Performer with knack for bringing characters to life on stage. Known for captivating audiences and delivering memorable performances that resonate with viewers. Skilled in dance, singing, and acting, consistently contributing to high-quality productions.
Knowledgeable about music theory and performance with strong team collaboration skills. Offering excellent communication, patience, and adaptability honed through various group settings. Ready to use and develop musicality, stage presence, and creativity in Musical Theatre role.
Reliable driver with focus on safe and timely transportation. Capable of managing routes, schedules, and vehicle maintenance to ensure optimal service. Skilled in navigating diverse traffic conditions and providing excellent customer service.
Overview
15
15
years of post-secondary education
Work History
Waiter/floor staff
Rumi Turkish Restaurant
Glasgow
06.2024 - 08.2024
- Handled payment transactions to guarantee smooth customer checkout process.
- Liaised with kitchen staff for prompt order delivery to customers.
- Maintained knowledge of menu items, leading to accurate order taking.
- Mitigated complaints effectively by empathetically listening and offering solutions.
- Accommodated special dietary requests, enhancing customer dining experience.
- Communicated efficiently with fellow team members, fostering a harmonious working environment.
- Delivered excellent customer service through friendly and polite interaction.
- Completed side duties such as refilling condiments, contributing to organised workplace.
- Upheld health and safety standards by regularly sanitising hands and work areas.
- Worked collaboratively with kitchen staff for efficient service delivery.
- Maintained professional appearance throughout shifts, reflecting positively on establishment image.
- Helped reduce waiting times by swiftly clearing tables after use.
- Relayed feedback from customers to management for continuous improvement.
- Managed table settings for optimal dining experience.
- Demonstrated proficiency in using Point of Sale systems for accurate billing.
- Remained calm under pressure, ensuring better performance during peak hours.
- Ensured cleanliness of restaurant area with regular sweeping and wiping.
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Explained dish components clearly to inform customers' decisions.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Offered menu recommendations as appropriate, displaying expert knowledge of food and drink pairings.
- Practiced healthy and safety measures to comply with regulations.
- Managed timing standards in food deliveries to minimise delays.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Attended to customer's needs proactively for first-class waiting service.
- Delivered food and drinks discreetly for seamless and unobtrusive service.
- Informed customers regarding ingredients used to address allergy and dietary issues.
- Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
- Prepared tables for guests and reset tables between customers.
Education
Scottish Qualifications Certificate -
All Saints Secondary School
Glasgow, Scotland 08.2018 - 06.2023
level 4 Juniors (extra curricular) - Musical Theatre
Royal Conservatoire Of Scotland
Glasgow, Scotland 08.2023 - 06.2025
HND - Musical Theatre
Glasgow Kelvin college (Easterhouse)
Glasgow, Scotland 08.2023 - 06.2025
level 3 Trinity Rock and Pop - Singing
Bishopbriggs School Of Music
Glasgow, Scotland 06.2018 - 06.2021
Level 4 LAMDA, Level 3 Musical Theatre Trinity - Musical Theatre, acting
INTER Performing Arts Academy
Glasgow, Scotland 08.2019 - 06.2023
Skills
musical theatre Patient and calm nature
- Restaurant software utilisation
- Problem-solving
- Communication skills
- Team building
- Improvised acting
- Vocal acting techniques
- Shakespearean acting techniques
- Singing and acting
- Acting and drama
- TV acting familiarity
- Voice acting techniques
- Voice-over acting
- Theatre acting
- Dance technique
- Choreography memorisation
- Performance consistency
- Personal discipline
- Constructive criticism receptiveness
- Improvisation proficiency
- Collaborative creativity
- Costume and prop handling
- Versatility in styles
- Musical instruments proficiency
- Confidence under pressure
- Stage movement coordination
- Backstage etiquette
- Vocal technique
- Auditioning competence
- Piano playing
- Ear for harmony
- Musicality awareness
- Dedication to craft
- Accent and dialect mimicry
- Sight-Reading music
- Expressive facial gestures
- Stage presence
- Audience engagement
- Character development
- Script reading
- Prop management
- Team player
- Musical theatre
- Pantomime
- Incorporates feedback quickly
- Creative
- Singing
- Effective warm-up routines
- Vocal range mastery
- Reading sheet music
- Disciplined focus
- Cardiovascular conditioning
- Multilingual
Affiliations
- swimming, reading, singing, dancing, acting, cooking, fitness, self care
Languages
Romanian
Native
English
Fluent
spanish
Intermediate
Timeline
Waiter/floor staff
Rumi Turkish Restaurant
06.2024 - 08.2024
level 4 Juniors (extra curricular) - Musical Theatre
Royal Conservatoire Of Scotland
08.2023 - 06.2025
HND - Musical Theatre
Glasgow Kelvin college (Easterhouse)
08.2023 - 06.2025
Level 4 LAMDA, Level 3 Musical Theatre Trinity - Musical Theatre, acting
INTER Performing Arts Academy
08.2019 - 06.2023
Scottish Qualifications Certificate -
All Saints Secondary School
08.2018 - 06.2023
level 3 Trinity Rock and Pop - Singing
Bishopbriggs School Of Music
06.2018 - 06.2021
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