Summary
Overview
Work history
Education
Certification
Timeline
Generic
Olivia Manzou

Olivia Manzou

London

Summary

Compassionate and dependable care professional with strong administrative and organisational skills gained from over a decade in HR and customer service roles. Experienced in delivering high-quality, person-centred care in both community and home-based settings. Known for building trust with clients, respecting their dignity, and promoting independence. Brings exceptional communication skills, discretion, and attention to detail to every aspect of care and support work.

Overview

2026
2026
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work history

  • Provided care for multiple clients
  • Assisted in all aspects of client's personal care, retaining comfort and dignity
  • Respected the privacy and dignity of each client during provision of care services
  • Provided emotional support to clients, improving their mental wellbeing
  • Encouraged independence among clients whilst assisting them with tasks
  • Administered medication to clients, ensuring proper health management

Care assistant

Care à la Carte
London
11.2019 - Current

International HR Coordinator

Save the Children International
07.2018 - 07.2025
  • Provide administrative support to International HR Manager
  • Manage benefits enrollment: health insurance, life insurance, pension plans
  • Coordinate international internship programme onboarding and contracts
  • Process sponsorship letters, visa documentation, DBS checks, and references
  • Support monthly international payroll preparation
  • Maintain HRIS data and generate workforce analytics and reports

HR Assistant & Executive Support

EC Insurance Company Ltd
11.2016 - 03.2018
  • Delivered end-to-end HR administration including contracts, onboarding, and maternity leave procedures
  • Provided executive support to CEO, CFO, and HR Director
  • Coordinated recruitment processes and managed training records and budgets
  • Prepared for internal audits and ensured HR documentation compliance

HR Administrator

Maximus UK
East Sussex
02.2015 - 11.2016
  • Managed employee queries and documentation for payroll, leave, sickness, and benefits
  • Delivered HRIS updates and processed new starters and leavers
  • Conducted compliance and onboarding checks including references and DBS

Customer Service Associate

Royal Bank of Scotland
01.2013 - 12.2014
  • First point of contact for large corporate clients in a busy service centre
  • Handled account queries, complaints, foreign transactions, and fraud reports
  • Supported KYC, AML checks, and trained new team members

Customer Adviser / Service Officer

NatWest / RBS Bank
01.2002 - 01.2012
  • Provided retail banking services and supported the branch manager
  • Handled sales, applications, customer engagement, and account maintenance
  • Conducted anti-fraud and AML checks, led service improvements, and trained junior staff

Education

MA Personnel & Development (CIPD) -

University of Greenwich
09.2008 - 06.2009

Postgraduate Diploma in HR Management (CIPD) -

North London University
09.2001 - 06.2002

BA (Hons) - Business Studies

University of Sussex
09.1999 - 06.2000

HND Business & Finance -

South Thames College
09.1996 - 06.1998

NC in Business & Finance -

South Thames College
09.1993 - 06.1995

Certification

  • Medication Awareness and record-keeping for care workers
  • Manual Handling
  • Lone worker
  • Fluids and nutrition
  • Safeguarding Adults
  • Basic Life Support (Including AED Training)
  • Health and Safety (Including Risk Incident Reporting)
  • Handling Information
  • Infection Prevention and Control

Timeline

Care assistant

Care à la Carte
11.2019 - Current

International HR Coordinator

Save the Children International
07.2018 - 07.2025

HR Assistant & Executive Support

EC Insurance Company Ltd
11.2016 - 03.2018

HR Administrator

Maximus UK
02.2015 - 11.2016

Customer Service Associate

Royal Bank of Scotland
01.2013 - 12.2014

MA Personnel & Development (CIPD) -

University of Greenwich
09.2008 - 06.2009

Customer Adviser / Service Officer

NatWest / RBS Bank
01.2002 - 01.2012

Postgraduate Diploma in HR Management (CIPD) -

North London University
09.2001 - 06.2002

BA (Hons) - Business Studies

University of Sussex
09.1999 - 06.2000

HND Business & Finance -

South Thames College
09.1996 - 06.1998

NC in Business & Finance -

South Thames College
09.1993 - 06.1995

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Olivia Manzou