Shabana Munawar

Collecting parcels and their delivery to houses and businesses

Customer service adviser, answering customers' calls

Keeping track of customer's complaints and requests; meeting deadlines

Solving issues, taking part in personal development programmes

Training staff, supervising students from Derby College/University

Providing customer services face to face, over the phone, and via email

Programme presentation/layout, supervising publication of the Radio magazine

General administrator work, Supervising/interviewing volunteers, minute taking

Handling members’ calls, letters and E-Mails

Translating adds, magazine articles, scripts.

Event management for annual and quarterly community gatherings.

Interviewing, assessing and teaching

Designing appropriate resources for ESOL with citizenship (guaranteed pass) course

Helping students to listen and understand English commonly used in English society and to pass the exam