Summary
Overview
Work history
Education
Skills
Languages
Timeline

Saleem Sabbir

Bolton,Greater Manchester

Summary

Skilled in multi-drop deliveries. Handballs large items and orders with care to protect client assets. Prepares detailed logs and status updates to accurately monitor KPIs. Holds full Category B driving licence.

Dedicated Courier Delivery Driver with 5 years of experience. Efficiently plans routes and sorts packages to deliver on targets. Achieves top customer satisfaction ratings with friendly approach. Competent driver and mobile app operator. Reliable worker with proven track record of managing stress and time in demanding environments. Confident communicator with customer service experience. Alert, aware and patient professional with strong special-awareness and advanced driving abilities. Experienced Delivery Driver offering delivery experience and solid dedication to customer satisfaction. Enhances vehicle longevity and workplace safety with good inspection and maintenance abilities. Apply advanced English skills to enhance service for customers and collaborate effectively with diverse team members. Dedicated Manager with excellent problem and conflict resolution skills, offering more than 3 years of experience in Management industry.

Overview

7
7
years of professional experience
19
19
years of post-secondary education

Work history

Courier Delivery Driver

Link Enterprises Imran Kahn
Wigan, Greater Manchestrer
06.2022 - 05.2023
  • Offered current, accurate advice on optional solutions for concerns.
  • Followed scripts when answering common customer questions.
  • Recorded information about inquiries and complaints within internal database.
  • Applied conflict management to stressed and concerned customers.
  • Analysed data and identified opportunities to minimise operating costs.
  • Upskilled staff through targeted training opportunities, enhancing team capabilities.
  • Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
  • Employed outstanding communication and conflict-resolution abilities to deftly resolve customer complaints.
  • Managed and distributed weekly sales reports, enabling performance evaluation to aid continual growth.
  • Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
  • Reduced staff turnover by building positive company culture.

Courier Delivery Driver

Wigan Courier Imran Khan
wigan , Greater Manchester
10.2020 - 04.2022
  • Developed sense of most efficient routes to take for deliveries to avoid high traffic and construction areas.
  • Maintained accurate documentation for pickups and deliveries.
  • Immediately processed all payments using mobile payment solutions on handheld devices.
  • Alerted customers about delays to pickup or delivery.
  • Located residential and commercial spaces easily and quickly.
  • Received and recorded cash and card payments.
  • Used local road knowledge to achieve faster deliveries compared to previous averages.
  • Manoeuvred vehicles for loading and unloading.
  • Worked efficiently with focus to improve average delivery times.
  • Drove vehicles weighing up to [Number]tonnes.
  • Palletised orders for safe transportation.
  • Responded to and resolved delivery-related complaints and concerns.
  • Acquired signatures and completed delivery forms for age-restricted and tracked items for compliance with sign-off procedures.
  • Operated delivery vehicles safely and in adherence with road safety regulations.
  • Maintained high levels of customer satisfaction by updating clients on schedule changes and estimated delivery times.
  • Maintained legal digital tachograph to record driving activity.
  • Met delivery deadlines when parcels and packages.
  • Collected and returned unwanted stock to storage.
  • Checked stock met customer requirements before delivery.
  • Manually loaded and unloaded heavy parcels, safely lifting objects weighing up to [Number] kg.
  • Recorded required delivery documentation to maintain high levels of service efficiency.
  • Reported vehicle issues and arranged repairs to minimise delivery disruptions.
  • Collected from and delivered to [Number]+ addresses daily.
  • Consistently exceeded customer satisfaction targets, scoring highly on in-app ratings.

Courier Delivery Driver

Move it Direct Ltd
Liverpool, Merseyside
01.2018 - 01.2020
  • Reported vehicle issues and arranged repairs to minimise delivery disruptions.
  • Collected from and delivered to [Number]+ addresses daily.
  • Recorded required delivery documentation to maintain high levels of service efficiency.
  • Consistently exceeded customer satisfaction targets, scoring highly on in-app ratings.
  • Manually loaded and unloaded heavy parcels, safely lifting objects weighing up to [Number] kg.
  • Checked stock met customer requirements before delivery.
  • Collected and returned unwanted stock to storage.
  • Met delivery deadlines when parcels and packages.
  • Maintained legal digital tachograph to record driving activity.
  • Maintained high levels of customer satisfaction by updating clients on schedule changes and estimated delivery times.
  • Operated delivery vehicles safely and in adherence with road safety regulations.
  • Acquired signatures and completed delivery forms for age-restricted and tracked items for compliance with sign-off procedures.
  • Responded to and resolved delivery-related complaints and concerns.
  • Drove vehicles weighing up to [Number]tonnes.
  • Palletised orders for safe transportation.
  • Worked efficiently with focus to improve average delivery times.
  • Manoeuvred vehicles for loading and unloading.
  • Received and recorded cash and card payments.
  • Located residential and commercial spaces easily and quickly.
  • Used local road knowledge to achieve faster deliveries compared to previous averages.

Store Manager

Timperley News Munaf Mohamed
Timperley, Trafford
02.2016 - 04.2018
  • Supervised and led [Number] department managers and [Number] shop floor employees.
  • Delivered excellent service, greeting customers warmly and delivering faultless assistance throughout store visits.
  • Built loyal customer bases by delivering excellent service and ensuring availability of in-demand products.
  • Addressed and corrected sales staff communication issues in tactful and effective manner.
  • Recruited and trained motivated, hard-working staff for new stores.
  • Updated store pricing, signage and merchandising based on current promotions, heightening customer interest.
  • Managed staff scheduling and payroll to optimise performance.
  • Reduced costs and improved operations by analysing processes and customer feedback.
  • Analysed sales and marketing information to update strategic plans.
  • Trained new staff on store procedures and policies, developing knowledgeable, confident teams.
  • Completed opening and closing procedures each day.
  • Managed day-to-day operations for popular, high-turnover stores, consistently exceeding revenue targets.
  • Resolved customer problems by answering questions, investigating concerns and building positive rapport.
  • Created and delivered daily schedule assignments to staff members through motivational team meetings.
  • Provided useful product guidance to assist with buying decisions, closing valuable customer sales.
  • Led and motivated sales teams to consistently meet and exceed monthly sales goals.
  • Closely monitored premises for suspicious activity, aiding loss prevention and maximising store security.
  • Delivered training and appraisals to build staff performance.
  • Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
  • Oversaw inventory tracking, management and counts, maintaining accurate stock records.
  • Limited financial discrepancies, accurately controlling monthly operations budget while delivering positive results.
  • Communicated product benefits confidently and enthusiastically, effectively engaging customers to increase sales likelihood.
  • Hired, trained and supervised teams of [Number]+, motivating to meet weekly sales goals through targeted staff mentoring.
  • Improved store operations by harnessing sales data and customer feedback.
  • Ensured visually appealing, effective product displays using proven experience in visual merchandising.
  • Maintained daily transactions records, enabling diligent financial monitoring and assessment.
  • Monitored stock levels and wrote timely order supply requests to replenish merchandise.

Education

Diploma of Higher Education - Information Technology

Newham College, London
09.1999 - 08.2002

GCSEs - English-C Maths-C Art-B

McEntee School , Walthamstow, Waltham Forest
08.1995 - 09.2011

Skills

  • Transportation logs
  • Valid UK driving licence
  • Road safety regulation knowledge
  • Customer communication
  • Service orientated
  • Mileage record management
  • Manual lifting
  • Complaint handling
  • Age verification
  • Route planning
  • Fast loading and unloading
  • Customer service
  • Change management
  • Opportunities identification and creation
  • Key accounts and territory management
  • Systems and automation applications
  • Performance development planning
  • Transformational leadership
  • Coaching leadership
  • Workforce development
  • Financial management
  • Brand management
  • Business administration
  • Financial leadership

Languages

English
Fluent
Hindi
Fluent
Gujarati
Fluent

Timeline

Courier Delivery Driver - Link Enterprises Imran Kahn
06.2022 - 05.2023
Courier Delivery Driver - Wigan Courier Imran Khan
10.2020 - 04.2022
Courier Delivery Driver - Move it Direct Ltd
01.2018 - 01.2020
Store Manager - Timperley News Munaf Mohamed
02.2016 - 04.2018
Newham College - Diploma of Higher Education, Information Technology
09.1999 - 08.2002
McEntee School - GCSEs, English-C Maths-C Art-B
08.1995 - 09.2011

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Saleem Sabbir