Manuj Sharma
Hounslow,United Kingdom
Summary
Immigration officer at VFS Global with expertise in visa application assessment, documentation validation, and SLA-based operational workflows. Proficient in analyzing data to enhance operational efficiency and reporting quality. Currently developing skills in SQL and Power BI to transition into business analysis, focusing on data-driven insights.
Overview
6
6
years of professional experience
Work history
Operations officer
VFS Global
London
2024.02 - 2026.04
- Assisted in collecting visa application forms.
- Supported documentation review as per government checklists.
- Enrolled biometrics where required.
- Processed applications and entered data accurately.
- Addressed customer queries in person, via email, and over the telephone.
- Performed general administrative duties as needed.
Retail supervisor
Poundland
London, United Kingdom
2023.11 - 2024.02
- Assisted in training and overseeing 9+ employees to strengthen team dynamics for each shift through effective rostering.
- Conducted store opening and closing procedures while performing safe checks and cash counts.
- Supported team members in achieving operational goals through clear communication and guidance.
Customer service representative
HCL Technologies
Noida, India
2022.09 - 2023.09
- Supported clients at Etenet, a healthcare unit in USA, providing efficient IT support and resolving application and hardware-related queries for employees
- Provide first-line face-to-face, email and telephone support to end users.
- Gathering specific problem information and logging tickets for all incidents/requests
- Assumed the role of a process trainer delivering comprehensive training to new employees on tools like logmein, Citrix, verint.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes
Sales executive
Touchcore retails Pvt ltd
Noida, India
2020.01 - 2022.08
- Carried out need analysis of prospective consumers to tailor sales strategy.
- Growth in sales revenue by 16% in 2021
- Generated a lot of new customers through cold calling, lead follow-up, and increased the overall satisfaction rates
Education
Bachelor of Technology - Engineering
Dr. APJ Abdul Kalam Technical University
MoradabadSkills
- SQL knowledge
- Power BI proficiency
- Advanced Excel skills
- Communication expertise
- Problem solving
Timeline
Operations officer
VFS Global
2024.02 - 2026.04
Retail supervisor
Poundland
2023.11 - 2024.02
Customer service representative
HCL Technologies
2022.09 - 2023.09
Sales executive
Touchcore retails Pvt ltd
2020.01 - 2022.08
Bachelor of Technology - Engineering
Dr. APJ Abdul Kalam Technical University