- Cybersecurity awareness and digital innovation
- Workflow automation and business process improvement
- Website development and technology solutions
- Team collaboration and project coordination
- Continuous learning and professional development
KALIPTEN HASAN
London,London
Summary
Accomplished Technical, IT & Digital Operations Consultant with extensive experience in enhancing digital operations for small businesses and leading multidisciplinary construction projects. Proven expertise in IT troubleshooting, workflow optimisation, and cybersecurity practices. Adept at developing Excel automation tools and Microsoft Access databases to streamline business processes and improve reporting accuracy. Demonstrated success in website development, data management, and remote technical support to boost client operational efficiency. Skilled in project management, customer service excellence, and leveraging digital collaboration tools for hybrid work environments. Career goals include further advancing digital transformation initiatives to drive operational excellence.
Overview
16
16
years of professional experience
Work History
Technical, IT & Digital Operations Consultant
Freelancer
Enfield, London
04.2023 - Current
- Facilitated freelance consultancy for small businesses, enhancing digital operations through expert IT troubleshooting and workflow optimisation.
- Developed comprehensive Excel automation tools using VBA macros and advanced formulas to enhance reporting accuracy and minimise manual workload.
- Developed Microsoft Access databases to optimise budgeting, scheduling, and business reporting processes.
- Designed and developed websites and digital content while completing accredited IT and cybersecurity qualifications.
- Delivered remote technical support software setup to enhance client operational efficiency.
- Facilitated organisations' transitions to hybrid and remote working environments using Teams, Zoom, Trello, and Google Workspace.
- Implemented cybersecurity best practices to enhance digital safety awareness and data protection.
- Streamlined business processes through automation and digital workflow solutions.
Company Director
CKA Construction Ltd – London, UK
London, London
01.2010 - 03.2023
- Oversaw daily operations of multidisciplinary construction business focusing on residential and commercial projects across UK.
- Created custom kitchen and bathroom layouts using ArtiCAD, producing detailed 3D visual presentations that met client specifications.
- Oversaw import/export logistics, ensuring compliance and efficiency throughout the supply chain.
- Developed automated Excel and Access systems to enhance budgeting, scheduling, and client reporting efficiency.
- Streamlined administrative workflows, significantly reducing manual data entry errors through effective automation and process redesign.
- Directed management of hybrid and remote teams by leveraging digital collaboration tools to maintain productivity and deadlines.
- Facilitated multilingual client support in Turkish, English, and Bulgarian, enhancing negotiations and customer relations.
- Spearheaded operational improvements that enhanced overall efficiency significantly.
Education
NCFE Level 2 Certificate in Principles of Cybersecurity
B2W
London, ENG2026
Gateway Level 2 Award in Website Design & Development
B2W
London, ENG2026
Gateway Level 2 Award in Digital & IT Skills
B2W
London, ENG2026
Bachelor of Business Administration - Bachelor of Economics
D. Tsenov Academy of Economics
Svishtov, Bulgaria2013
Skills
- Cybersecurity practices
- Website development
- Data management
- Technical support
- Project management
- Digital marketing
- Customer service excellence
- Creative thinking
- Decision making
- Product knowledge
- Microsoft Office expertise
- Effective decision making
- Operations management
- Client Relationship Management
- Financial reporting
- Employee management
- Data analytics
- Data collection and analysis
- Business administration
- Inventory control
- SQL knowledge
- Data Modelling
- Database management
- Microsoft Power BI
- Data security
- Agile and scrum methodologies
- Budget management
Interests
Languages
Bulgarian
First Language
English
Proficient
C2
Turkish
Proficient
C2
Accomplishments
- Developed automated Excel and Access systems that reduced administrative workload by approximately 40%.
- Successfully delivered more than 100 client projects with a strong record of on-time completion.
- Transitioned CKA Construction to hybrid working with minimal operational disruption.
- Improved operational efficiency by over 30% through workflow redesign and automation.
Additional Information
Upon request
Timeline
Technical, IT & Digital Operations Consultant
Freelancer
04.2023 - Current
Company Director
CKA Construction Ltd – London, UK
01.2010 - 03.2023
NCFE Level 2 Certificate in Principles of Cybersecurity
B2W
Gateway Level 2 Award in Website Design & Development
B2W
Gateway Level 2 Award in Digital & IT Skills
B2W
Bachelor of Business Administration - Bachelor of Economics
D. Tsenov Academy of Economics