Manuela Có
Warrington,England
Summary
Customer-focused individual with genuine drive to assist and support others. Possesses excellent communication and problem-solving skills, combined with proactive approach to addressing customer needs.
Driven and approachable individual, demonstrates strong adaptability and teamwork, enabling smooth collaboration and continuous improvement.
Enthusiastic as technical assistant with knowledge of resolving customer problems.
Hard-working with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Fulfillment Associate
Amazon
Warrington, England
10.2019 - Current
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Met strict deadlines with focused and fast-paced work style.
- Adhered strictly to health and safety regulations, reduced workplace accidents.
Warehouse worker
CNP Protein Partner
Hyde, Tameside
05.2016 - 09.2019
- Ensured safety standards with regular equipment maintenance checks.
- Kept warehouse clean, ensuring a safe working environment.
- Followed health and safety guidelines with diligent use of protective gear.
- Assembled products efficiently, facilitating timely order fulfilment.
- Coordinated with team members for effective task completion.
- Completed daily checklists to maintain warehouse cleanliness standards.
- Cleaned work area, promoted a healthy and safe environment.
- Met strict deadlines with focused and fast-paced work style.
Kitchen porter
Puccini restaurant
Aston-Under-line, England
06.2014 - 05.2016
- Worked under pressure during peak times compromising on quality of work delivered.
- Maintained high standards of cleanliness by washing kitchen equipment and utensils.
- Kept a safe working environment by following all health and safety regulations.
- Ensured smooth running of the kitchen by efficiently managing waste disposal tasks.
- Assisted chefs in food preparation for efficient meal service.
- Cleaned work surfaces, ensured hygiene standards were met.
- Operated dishwashing machinery to maintain cleanliness in the kitchen.
Restaurant cashier
Tio Nocas
Lisbon, Portugal
06.2011 - 08.2013
- Improved customer satisfaction by providing efficient and courteous service.
- Managed cash register for accurate transactions.
- Ensured cleanliness of restaurant area with regular sweeping and mopping.
- Assisted in food preparation to expedite orders.
- Facilitated smooth operations during busy periods with multi-tasking abilities.
Custumer Service
TMN Technical Support
Lisbon, Portugal
04.2010 - 03.2012
- Improved customer satisfaction with effective problem solving techniques.
- Assisted in network configuration to ensure seamless connectivity.
- Attended training programmes, enhanced professional development.
- Collaborated with IT team to achieve optimal system performance.
- Tested newly installed systems, ensured operational efficiency.
Inbound telemarketer
Exclusividades
Lisbon, Portugal
06.2008 - 02.2010
- Managed large volume of inbound calls for efficient service provision.
- Responded professionally to challenging customers, reducing complaints.
- Provided detailed product information for informed customer decisions.
- Increased sales opportunities by identifying up-sell potential during conversations.
- Retained unsatisfied customers by offering suitable solutions in a timely manner.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Achieved daily performance targets, aiding department progression towards sales goals.
- Maintained call centre efficiencies, ensuring clear, effective communication with all departments.
Education
CompTIA A+ - Computer support Specialist
CompTIA
England 03/2024 -
NVQ Level 2 - Hairdressing
Hairdresser
Warrington 09/2019 - 07/2020
NVQ Level 2 - I completed level 2
Functional Skill English
Timeside College Aston 09/2018 - 07/2019
NVQ Level 1 - I started English Language from Entre 1 to level 1 at Salford College
English language
Salford 09/2014 - 01/2018
History and Geography - (Unidades Capitalizaveis) - After I finish my secondary school, I enrolled to Radiology course at Atlantic University In 2010.
Secondary School
Lisbon Portugal 09/2010 - 05/2011
Skills
- Can communicate effectively with people from diverse backgrounds
- Patient and persistent
- Calm under pressure
- Problem-solving
- Team player
- Attention to Detail
- Punctuality
- Accurate picking rate
- Barcode scanning
- Physical Fitness
- Warehouse environment safety
- Deadline orientated
- Safety and compliance
- Health and Safety Compliance
Languages
Portuguese
Fluent
Crioulo/Cape Verde
Fluent
English
Fluent
Certification
Certificates
- Hairdresser Level 2
- ABT Accredited Nail Technician
- Belle Certified Hair Extensions Specialist
- Care Assistant Level 2
Affiliations
- I am DIY passionate - Teddy bear and jewellery maker.
- I like to go to the gym.
- Travelling
- Walking
- Live music
References
References available upon request.
Timeline
Fulfillment Associate
Amazon
10.2019 - Current
Warehouse worker
CNP Protein Partner
05.2016 - 09.2019
Kitchen porter
Puccini restaurant
06.2014 - 05.2016
Restaurant cashier
Tio Nocas
06.2011 - 08.2013
Custumer Service
TMN Technical Support
04.2010 - 03.2012
Inbound telemarketer
Exclusividades
06.2008 - 02.2010
Certificates
- Hairdresser Level 2
- ABT Accredited Nail Technician
- Belle Certified Hair Extensions Specialist
- Care Assistant Level 2
CompTIA A+ - Computer support Specialist
CompTIA
03/2024 -
NVQ Level 2 - Hairdressing
Hairdresser
09/2019 - 07/2020
NVQ Level 2 - I completed level 2
Functional Skill English
09/2018 - 07/2019
NVQ Level 1 - I started English Language from Entre 1 to level 1 at Salford College
English language
09/2014 - 01/2018
History and Geography - (Unidades Capitalizaveis) - After I finish my secondary school, I enrolled to Radiology course at Atlantic University In 2010.
Secondary School
09/2010 - 05/2011
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