Mansi Magecha
London
Summary
Proactive team assistant with considerable expertise assisting senior stakeholders in challenging corporate environments. Expertise in diary management, event coordination, and meeting planning, resulting in smooth daily operations. Proven ability to handle high volume of enquiries and creating professional documentation while maintaining tracking systems organised. Recognised for providing attentive attention to detail, maintaining confidentiality, and developing effective working relationships in order to provide efficient administrative support.
Overview
8
8
years of professional experience
Work history
Project Adminstrator
Equiniti
2025.06 - 2026.04
- Manage high volume administrative workflows within a regulated environment, ensuring documentation accuracy, stakeholder communication and project timelines are handled with precision and professionalism.
- Key Responsibilities & Achievements:
- Maintained accurate contracts, financial records and confidential documentation within a regulated environment, ensuring high levels of data accuracy and compliance.
- Managed high volumes of stakeholder enquiries, maintaining a 95% response rate within one working day.
- Implemented structured tracking systems to monitor actions, documentation updates and project progress.
- Supported project workflows by coordinating documentation, updates and stakeholder communication across teams.
- Contributed to a 15% reduction in manual reporting through improved documentation and tracking processes.
Staff Representative
University of Hertfordshire
2024.09 - 2025.06
- Represented graduate cohort interests to senior leadership, strengthening stakeholder communication and professional presentation skills.
- Key Responsibilities & Achievements:
- Led structured monthly forums contributing to a 15 % improvement in satisfaction ratings.
- Presented findings and recommendations to senior leadership panels.
- Managed follow up actions and ensured clear communication between stakeholders.
Project & Events Coordinator
University of Hertfordshire
2024.06 - 2025.06
- Supported the planning and delivery of large scale university events, coordinating logistics, scheduling venues and working closely with stakeholders to ensure successful delivery.
- Key Responsibilities:
- Coordinated the logistics and planning for 15+ large-scale events for up to 5,000 attendees, including Graduation Week, International Week and educational workshops.
- Improved scheduling efficiency by managing complex diaries and coordinating meetings across busy stakeholder calendars.
- Ensured seamless domestic and travel logistics, supporting stakeholders to attend key business meetings and events.
- Strengthened team coordination by organising meetings, internal events and team activities.
- Supported senior stakeholders by preparing reports, documentation and committee packs for structured business meetings.
- Improved workflow efficiency by tracking actions, deadlines and follow ups across the team.
Customer Order Advisor
Home Telecom
2023.08 - 2024.06
- Worked within a performance driven environment handling high volumes of customer enquiries and supporting revenue targets
- Key Responsibilities & Achievements:
- Managed 60-80 customer enquiries daily through phone, email and digital channels.
- Maintained a 98% customer satisfaction score while consistently meeting service performance targets.
- Prepared and explained contract documentation to customers ensuring accurate order processing.
- Liaised with billing and operational teams to resolve account queries and invoice discrepancies.
- Achieved an 85% first contact resolution rate through effective problem solving and cross-team collaboration.
- Identified opportunities to improve customer processes which contributed to exceeding performance targets by 12%.
Front of House Member
Nando’s
2018.08 - 2023.08
- Delivered high quality customer service within one of the busiest airport hospitality environment supporting daily revenue targets and maintaining consistent service standards in a fast paced setting.
- This experience strengthened adaptability and the ability to perform effectively within constantly changing operational demands.
Human Resource Assistant Intern
Horsham District Council
2020.01 - 2020.04
- Supported administrative processes within a local authority environment, maintaining accurate records and responding to internal enquiries
- Contributed to team operations by supporting onboarding processes, coordinating training and maintaining shared team platforms.
- Worked with multiple departments to ensure HR processes were completed efficiently and accurately
Education
BA (Hons) - Business Studies with Leadership and Management
University of Hertfordshire
9 2020 - 6 2023
BTEC Qualification’s - Business Studies Level 3
The College Of Richard Collyer
09/2017 - 06/2020
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Hazelwick School
9 2012 - 6 2017
Skills
- Diary & Calendar Management
- Meeting & Event Coordination
- Stakeholder Communication
- Administrative & Executive Support
- Confidential Document Handling
- Action Tracking & Deadline Management
- Document Preparation & Report Formatting
- Team Coordination & Collaboration
- Problem Solving & Adaptability
- Time Management & Organisation
- Microsoft Office Proficiency
Languages
English
Intermediate
Hindi
Beginner
Gujarati
Elementary
Timeline
Project Adminstrator
Equiniti
2025.06 - 2026.04
Staff Representative
University of Hertfordshire
2024.09 - 2025.06
Project & Events Coordinator
University of Hertfordshire
2024.06 - 2025.06
Customer Order Advisor
Home Telecom
2023.08 - 2024.06
Human Resource Assistant Intern
Horsham District Council
2020.01 - 2020.04
Front of House Member
Nando’s
2018.08 - 2023.08
BA (Hons) - Business Studies with Leadership and Management
University of Hertfordshire
9 2020 - 6 2023
BTEC Qualification’s - Business Studies Level 3
The College Of Richard Collyer
09/2017 - 06/2020
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Hazelwick School
9 2012 - 6 2017