Lorna Levy

Provides a professional front-of house and administrative support within one of the UK's leading universities, acting as the first point of contact for staff, students, contractors, visitors and external stakeholders.

Key Responsibilities & Achievements

• Deliver exceptional customer service within a busy and demanding environment.
• Create a professional and welcoming first impression for visitors and stakeholders.
• Build strong working relationships through excellent communication and interpersonal skills.
• Coordinate appointments, diaries and meeting arrangements efficiently .
• Handle confidential and sensitive information with complete discretion.
• Manage multiple priorities whilst maintaining accuracy and attention to detail.
• Resolve enquiries promptly through initiative, sound judgement and effective problem solving.
• Defuse challenging situations calmly using empathy, professionalism and excellent communication skills.
• Support colleagues across departments to ensure the smooth day-to-day operation of reception services.
• Consistently represent King's College London to the highest professional standards.

Provided comprehensive administration and customer support within a busy estate environment.

Key Responsibilities

• Coordinated property viewings and managed client appointments.
• Built positive relationships with buyers and vendors.
• Maintained accurate client records and databases.
• Produced professional property descriptions and supporting documentation.
• Responded promptly to customer enquiries while delivering excellent customer service.
• Supported colleagues with a wide range of administration duties.

Provided reception and administrative support within a busy corporate office.

Responsibilities

• Managed reception services and incoming telephone enquiries.
• Organised meetings and maintained diaries.
• Produced reports and spreadsheets.
• Supported office administration and document management.
• Worked collaboratively with colleagues to ensure efficient office operations.