TARUN KUMAR REDDY TUMMA
Chigwell, Essex,UK
Summary
Management professional with extensive practical knowledge in Healthcare gained through in-depth analysis of internal and external factors, with proven expertise in stakeholder engagement and cross-functional collaboration. Possesses a unique blend of practical acumen and theoretical insights for effective navigation in the dynamic business landscape.
Seeking a challenging full-time role in either Administration or Management to contribute as a dedicated and dependable asset and committed to long-term tenure for bringing in the Value to Organisation. Committed to advancing professional development by strategically planning to pursue the CIPD levels going forward.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
Work history
FOH Operative (Part Time)
King Edward VII Hospital
London, City of Westminster
2023.12 - Current
- Coordinating with secretaries and scheduling of clinics for General Practitioners (GPs), OPUS professionals, Outpatient Practitioners, Physiotherapy and Hydrotherapy.
- Operating telephone switchboard efficiently and courteously, answering more than 100 calls per day.
- Ensuring patient data was accurately recorded on internal booking system.
- Tackling administrative duties, scanning registration forms and updating patients details on booking system.
- Respecting and maintaining Patient and Hospital confidentiality at all times.
- Flagging any issues during patient journey. i.e., admission, outpatient consultation, nurse treatment, imaging scans, etc.,
- Collaborating with fellow Front-of-House (FOH) team members, and facilitating seamless patient navigation by providing professional and empathetic assistance in receiving and directing both Inpatients and Outpatients to their designated locations within hospital premises for improved patient experience.
- Communicated with senior managers by presenting strategies aimed at enhancing patient experience and 4 specific measures have been implemented, garnering exceptional feedback from patients and contributing significantly to improvement of overall ratings score.
Operations Manager (Part Time)
NHS (Premier Medical Centre - Wembley)
London, Brent
2023.10 - 2023.11
- Acquired comprehensive understanding of NHS operations and healthcare processes.
- Devised and implemented strategic solution to optimize call handling processes for reception team in managing high volume of calls, increasing capacity from 200 to 300 calls per day.
- Utilized operating tools such as EMIS, AccuRx, Docman, X-on and Hero Health.
- Conducted reports and searches in EMIS, ensuring accurate and timely information retrieval.
- Effectively liaised with doctors and staff to manage rotas efficiently.
- Engaged with CEO, Practice Manager, and Duty Doctors to identify and resolve three organizational challenges.
- Collaborated with NHS Ask First app development team, providing valuable insights for improving patient experience.
- Initiated efforts to secure new collaborations with partners, with two partnerships in pipeline.
- Worked closely with Practice Manager to gain comprehensive understanding of daily operations. Suggested and implemented changes to improve operational efficiency based on identified needs.
Associate (Part Time)
JD Wetherspoons Plc (Liberty Bounds, Tower Hill)
London, City of London
2023.03 - 2023.09
- Promoted professionalism and established effective communication among staff to develop productive relationships.
- Implemented effective inventory management through FIFO (First-In-First-Out) system, conducted routine line checks, including temperature checks, promptly reported any anomalies and submitted comprehensive reports to Manager, and Proactively ensured timely stock requisitions.
- Dedicatedly contributed efforts and expertise to enhance and uphold branch Cleanliness, Quality, Service, Maintenance and Atmosphere (CQS MA) score in-between 90-95% by actively striving for continuous improvement.
- Acquired Level 2 certification in "Food Hygiene and Safety for Catering" pertaining to allergens, food hygiene, foodborne illnesses, food contamination, and rigorous HACCP (Hazard Analysis and Critical Control Points) standards, all of which are paramount prerequisites for ensuring safe and compliant food handling practices within United Kingdom.
Hospital Administration Manager
Geetha Multi Speciality Hospital
Sattenapalli, India
2018.06 - 2022.12
- Managed hospital's budget, allocated funds appropriately, and ensured financial sustainability through effective financial forecasting, budgeting and reporting.
- Managed office dairy, coordinating schedules, meetings, and appointments.
- Worked alongside with Board of Directors and managed staff recruitment, training, and development, and overseen employee relations and performance evaluations. Maintained steady employee retention rate of 90-95% annually throughout continuous 7-year period (Dec 2015 – Dec 2022).
- Ensured hospital complies with all relevant healthcare regulations and standards in ethical and legally compliant manner, including those set by government agencies.
- Overseen patient admission and discharge processes, ensured quality care, and addressed patient concerns.
- Developed, executed, and actively engaged in comprehensive patient counselling initiative (post-discharge) focused on emphasizing significance of health management in daily life and Conducted regular unannounced departmental inspections, averaging 2-3 visits per week, to ensure optimal operational efficiency. These pioneering interventions have significantly enhanced organization's competitive positioning within market.
- Managed physical infrastructure of hospital, including maintenance and improvements where necessarily needed.
- Developed and implemented quality improvement programs to enhance patient outcomes and safety. Consistently recognized by regional health authorities as leading hospital for patient satisfaction, holding top position for past 5 consecutive years.
- Utilised data to monitor hospital performance, identified areas for improvement, and make informed decisions. In beginning, institution lacked any ranking and experienced continuous growth throughout following years. Today, it proudly stands as one of top 3 hospitals in its category.
- Communicated effectively and worked closely with variety of stakeholders, including patients, staff, vendors, and community organizations, to ensure that healthcare facility is meeting their needs and expectations. Improved market share in acquiring patients by 4-5% annually throughout past 5-year period.
- Implemented environmentally friendly practices to reduce hospital's environmental footprint. Consistently recognized by regional environmental authorities for its environmental friendly, cleanliness and hygiene practices.
- Developed and implemented emergency response plans to ensure hospital can effectively handle crises and disasters. Handled crises such as pandemic outbreaks by coordinating resources and communicating effectively. Honoured by regional health authority with prestigious award for "Excellence in Hospital Service and Administration during COVID-19 Pandemic", recognizing hospital as foremost institution for its exceptional and uninterrupted service throughout 2 phases of pandemic.
Operations & Business Account Manager
Geetha Multi Speciality Hospital
Sattenapalli, India
2015.12 - 2018.05
- Overseen day-to-day operations of hospital, ensured efficient functioning, and developed long-term strategic plans by coordinating with marketing teams.
- Overseen financial aspects of hospital operations, including budgeting, cost analysis, and revenue management, ensuring that hospital operates within budget and identified opportunities for cost savings. Achieved Consistent Year-on-Year ROI Growth of 18-30% for 7 Consecutive years (Dec 2015 – Dec 2022).
- Developed and implemented strategic plans to improve hospital's overall performance and profitability by identifying areas where healthcare facility can improve by implementing changes to improve patient care and increase efficiency with new revenue streams or cost-effective strategies or low investment costs. Allocated 5% of budget annually to such initiatives and areas, yielding 10-20% returns per annum.
- Managed relationships with suppliers and vendors to secure favourable contracts and pricing for medical supplies, equipment, and services, including negotiating contracts and monitoring vendor performance.
- Analysed hospital data, such as patient demographics, utilization rates, and financial metrics, to identify trends and make informed decisions.
- Ensured that hospital complies with all relevant regulations and standards, including those related to healthcare quality and safety.
- Allocated resources, including staff and equipment, efficiently to meet patient needs while controlling costs. Successfully achieved annual reduction of 2-5% in unnecessary expenditures and waste, resulting in significant cost savings.
- Monitored and improved patient satisfaction by addressing issues related to hospital's operations, such as wait times, service quality, and facilities.
- Managed and supervised staff members within hospital's operations and business departments, including hiring, training, and performance evaluation.
- Built and maintained positive relationships with local community and stakeholders to enhance hospital's reputation and support its mission.
- Monitored and improved quality of healthcare services provided by hospital through continuous assessment and quality improvement initiatives.
- Generated financial reports and presentations for hospital leadership and stakeholders to provide insights into hospital's financial health and performance.
- Collaborated with other healthcare professionals and departments within hospital to ensure efficient and coordinated patient care.
- Addressed uncertainty and concerns head-on by encouraging open dialogue with employees to strive for their engagement for improving organisational effectiveness so as to meet goals and objectives of organisation.
Telemedicine Coordinator
Geetha Multi Speciality Hospital
Sattenapalli, India
2014.09 - 2015.11
- Coordinated Telemedicine appointments, facilitating seamless virtual consultations between patients and healthcare providers to ensure efficiency and smooth operation.
- Provided training and support to technical teams and healthcare professionals, ensuring proficiency in conducting telemedicine consultations.
- Answered over 60 phone calls per day and responded to over 50 emails from patients and resolved their queries.
- Managed and scheduled telemedicine appointments, considering time and availability of both patients and providers.
- Ensured secure and confidential handling of patient data in accordance with relevant data protection regulations.
- Resolved technical issues during telemedicine appointments promptly to minimize disruptions and ensure smooth patient experience.
- Maintained records of telemedicine appointments, including patient information and outcomes, and actively reached out to patients for appointment reminders and assistance with pre-appointment preparations.
- Gathered and analysed feedback from both patients and healthcare providers to gauge satisfaction and make necessary changes where applicable.
Healthcare Data Analyst
Geetha Multi Speciality Hospital
Sattenapalli, India
2012.02 - 2014.08
- Gathered healthcare data from diverse sources, including electronic health records (EHRs), billing systems, and patient surveys.
- Conducted in-depth analysis of healthcare data utilizing statistical and data analysis tools to uncover trends, patterns, and insights, facilitating informed decision-making.
- Developed comprehensive reports and dashboards to effectively communicate data findings to healthcare professionals, administrators, and policymakers.
- Tracked and monitored healthcare metrics and key performance indicators (KPIs) to evaluate quality and efficiency of healthcare services.
- Implemented predictive models to forecast disease outbreaks, patient admission rates, and resource needs, contributing to proactive planning.
- Contributed to development of healthcare strategies and plans based on data insights, optimizing staffing levels, resource allocation, and ensuring compliance with data protection regulations.
- Provided training and education to healthcare staff on data collection, reporting tools, and best practices in data analysis. Trained over 30 end-users to capture new reports and use dashboards.
- Thoroughly ensured secure processing of clinical data, while optimizing non-clinical patient data for precise segmentation. Strategically positioned organization by leveraging this data to target specific groups, thereby enhancing service development effectively Resulting in increased market share by 5%.
IT Services Support Specialist
Geetha Multi Speciality Hospital
Sattenapalli, India
2010.09 - 2012.01
- Being available for on-call or emergency support to ensure critical IT systems are operational 24/7.
- Identified and resolved hardware, software, and network issues in hospital environment, ensuring uninterrupted IT system functionality crucial for patient care.
- Assisted hospital staff in effectively utilizing diverse IT tools and applications, providing empathetic and professional training to average of 35 users daily.
- Supported and troubleshooted healthcare software applications, including Electronic Health Record (EHR) systems, diagnostic software, and administrative tools, contributing to seamless healthcare operations.
- Ensured hospital's IT network security, reliability, and compliance with data protection regulations, implementing and enforcing data security protocols to safeguard sensitive patient information.
- Managed installation of software updates, patches, and hardware upgrades, maintaining detailed records of configurations and troubleshooting procedures to keep IT systems up-to-date and secure.
- Implemented and oversaw regular data backups, developed and tested disaster recovery plans to ensure quick restoration in event of catastrophic failure, and provided valuable technical insights to guide software development for user-friendly and efficient healthcare tools.
Education
MSc - Management
Coventry University
City of London 2023.01 - 2024.01
Bachelor of Technology - Information Technology
Jawaharlal Nehru Technological University
Kakinada, India 2006.06 - 2010.05
Skills
- Microsoft Office Suite
- Excellent Written and Verbal Communication
- Dairy Management
- Interpersonal Relationship and Stakeholders Engagement
- Time and Service Management
- Critical Thinking, Problem Identification & Solving
- Strategic Planning, Implementation & Monitoring
- Profit & Loss Analysis
- Leadership and Organisational Competencies
- Teamwork and Collaboration towards Organisational Goals and Objectives
- Conflict Resolution with Emotional Intelligence
Languages
English
Fluent
Telugu
Native
Timeline
FOH Operative (Part Time)
King Edward VII Hospital
2023.12 - Current
Operations Manager (Part Time)
NHS (Premier Medical Centre - Wembley)
2023.10 - 2023.11
Associate (Part Time)
JD Wetherspoons Plc (Liberty Bounds, Tower Hill)
2023.03 - 2023.09
MSc - Management
Coventry University
2023.01 - 2024.01
Hospital Administration Manager
Geetha Multi Speciality Hospital
2018.06 - 2022.12
Operations & Business Account Manager
Geetha Multi Speciality Hospital
2015.12 - 2018.05
Telemedicine Coordinator
Geetha Multi Speciality Hospital
2014.09 - 2015.11
Healthcare Data Analyst
Geetha Multi Speciality Hospital
2012.02 - 2014.08
IT Services Support Specialist
Geetha Multi Speciality Hospital
2010.09 - 2012.01
Bachelor of Technology - Information Technology
Jawaharlal Nehru Technological University
2006.06 - 2010.05