Summary
Customer-focused professional with expertise in delivering high-quality service in customer service, hospitality, and logistics. Strong communication and organisational skills support effective multitasking in fast-paced environments. Experience includes roles such as Waiter and Food & Beverage Assistant, contributing to positive customer experiences and team collaboration.
Overview
4
4
years of professional experience
Work History
Waiter
Bills - Bullring
Birmingham
06.2026 - Current
- Served meals and drinks with professionalism and care, ensuring timely delivery to maintain high standards of service.
- Took accurate food and beverage orders, relaying specific dietary requests to kitchen staff to meet diverse customer needs.
- Supported team members during rush hours, demonstrating flexibility and teamwork in a fast-paced environment.
- Maintained cleanliness and organisation in dining and service areas, adhering to health and safety regulations.
Delivery Driver
DPD
Birmingham
03.2026 - 04.2026
- Delivered goods to customers' premises within set timeframes, maintaining high levels of punctuality and reliability.
- Loaded vehicle, securing items to prevent shifting and damage during transport.
- Handled merchandise with care to ensure safe delivery.
- Maintained accurate delivery records, collections, and customer signatures to meet company policies.
Warehouse operator
Industria
Leicester
05.2025 - 01.2026
- Picked and packed customer orders with accuracy, meeting daily productivity targets.
- Ensured accuracy of orders, maintained safe stock handling, adhered to procedures, and collaborated with team to consistently meet daily targets.
- Operated warehouse processes, including picking, packing, and putaway, to support efficient order fulfilment.
- Assisted team members with picking, packing and processing tasks to increase overall warehouse efficiency.
Volunteer support worker
Macdave Services ltd
Leicester
01.2025 - 06.2025
- Supported individuals with physical disabilities, assisting with mobility and personal care to promote independence.
- Conducted home visits to evaluate client needs and gather essential information for tailored support plans.
- Maintained excellent client relationships by providing a helpful, supportive, friendly and proactive approach.
- Managed client communications, supported administrative tasks, and prepared necessary documents for service delivery.
Cafe & Deli Assistant
Costco
Leicester
11.2024 - 12.2024
- Assisted customers with orders and prepared food according to standard recipes, ensuring quality and consistency.
- Facilitated smooth service during peak times by recommending additional items to customers, enhancing overall customer experience.
- Maintained high hygiene standards by regularly cleaning and sanitising equipment, promoting a safe dining environment.
Volunteer
British Heart Foundation: Furniture & Electrical
City Centre
04.2024 - 10.2024
- Assisted customers on shop floor, rearranged and assembled furniture to enhance shopping experience and supported stock movement for efficient inventory management.
- Responded to guest questions about current facility events and future offerings.
- Loaded and unloaded deliveries while collaborating with team to maintain organised and presentable store layout.
Food & Beverage Assistant
Holiday Inn: Bella Italia
Wigston
03.2024 - 10.2024
- Delivered exceptional, friendly and fast service to process high volume of food and drink orders at peak times.
- Delivered food and drink orders while ensuring a friendly customer experience.
- Served meals and drinks to customers, ensuring timely delivery and meeting quality standards.
- Served soft and alcoholic beverages responsibly, maintained cleanliness of tables and service areas, and collaborated with team during busy shifts.
- Maintained safe hygiene and food handling standards for full compliance.
Retail Assistant
Tayocom Wholesalers
Nairobi
12.2022 - 12.2022
- Processed cash and card payments at the till, ensuring accuracy and efficiency in transactions.
- Replenished shelves and organised stock while advising customers on products and maintaining a clean, well-presented shop floor.
Volunteer
One Church
Frog Island
05.2022 - 12.2022
- Responded to guest questions about current facility events and future offerings.
- Communicated effectively with team members and managed time to complete tasks independently and efficiently.
- Served snacks and beverages to the public, ensuring a clean and welcoming environment for guests.
Education
T Level - Business
07-2026
- Equivalent to 3 A Levels
- Industry work-based training included.
- Media - Level 2
- GCSE English
GCSE - Maths, Double Science
Bachelor of Accounting - Accounting and Finance
Skills
- Customer service
- Reliability
- Flexibility
- Time management
- Multitasking
- Communication skills
- Organisational skills
- Hardworking
- Can-do attitude
- Integrity
- Leadership skills
Hobbies & Interests
- Listening to music
- Watching movies
- Spending quality time with friends and family
- Demo Trading
- Watching Interviews & Documentaries
Timeline
Waiter - Bills - Bullring
06.2026 - Current
Delivery Driver - DPD
03.2026 - 04.2026
Warehouse operator - Industria
05.2025 - 01.2026
Volunteer support worker - Macdave Services ltd
01.2025 - 06.2025
Cafe & Deli Assistant - Costco
11.2024 - 12.2024
Volunteer - British Heart Foundation: Furniture & Electrical
04.2024 - 10.2024
Food & Beverage Assistant - Holiday Inn: Bella Italia
03.2024 - 10.2024
Retail Assistant - Tayocom Wholesalers
12.2022 - 12.2022
Volunteer - One Church
05.2022 - 12.2022
North Warwickshire and South Leicestershire College - T Level, Business
St Pauls Catholic Secondary School - GCSE, Maths, Double Science
Birmingham City University - Bachelor of Accounting, Accounting and Finance